Hotel Seppl

Lovely clean hotel.. Loved the traditional feel Infra red sauna and outdoor pool were amazing.. balcony was great overlooking the gardens and fabulous natural pool. Tram stop just outside the hotel, very easy to go into innsbruck..

Beautiful mountain views Very convenient for the tram to Innsbruck centre We had a junior suite, which was spacious if a little dated A large bottle of sparkling water in the room Free parking Public areas cosy and charming

Room cleaning only every 2 days which meant our room not refreshed as only staying 2 nights We found the staff irritating - both the waiter and waitress were rude and impatient, e.g the waitress refused our request to be seated with a view even though the restaurant was half empty, served a gin and tonic so weak it was alcohol free and removed plates when we were still eating. At breakfast the waiter was hostile. The breakfast was 2 star at best- very poor choice and quality. Coffee from a machine is not 4 star Dinner the first night was a plate of roast veg with a fried egg on top, for 2 with one beer and one dismal gin and tonic the bill was 88 euros. We did not return The receptionists were not very welcoming- possibly because we were English?

Location , cleanliness and the staff were extraordinary supportive guiding us for the locations

Nothing is there to dislike but I suggest to put a coffee and tea maker in the room as like other 4 star hotels and also please keep some chicken and vegetarian items in the breakfast for some customers who don’t eat pork or beef.

Location of hotel is excellent. 5 minutes walk from tram stop with direct service into Innsbruck. Beautiful view from room. Quality of food at breakfast and dinner very good.

Our room would have benefitted from having fridge and air conditioning or a fan. The hair drier was missing and it took two visits to reception and around half an hour to get a replacement. The state of the hotel does not match the images on the Booking.com website.