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Hilton Cardiff

Top rated by guests

Property building, Location

View (from property/room)

Bed

Pool view

Restaurant/places to eat, Lounge or bar, Seating area

8.1Excellent

(2,762 Ratings)

"Absolutely Fantastic stay at the Hilton !! Beautiful inside and out and rooms are immaculate."

Verified guest

Don't miss out! Price and availability may change

8.1 / 10.0

Excellent(2,762 Ratings)

Hotel in Cardiff

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Stay in the heart of Cardiff This luxury hotel is in the city center, looking out over Cardiff Castle and City Hall. It has large air-conditioned rooms, a 20 yards heated pool, a gym, sauna, steam room and Jacuzzi.

Amenities at Hilton Cardiff

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Cardiff

city location on map

Nearby attractions

Principality Stadium

Valley of Rocks

National Museum Cardiff

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.1Excellent

(2,762 Ratings)

"Absolutely Fantastic stay at the Hilton !! Beautiful inside and out and rooms are immaculate."

Verified guest

Don't miss out! Price and availability may change

$$$$

8.1 / 10.0

Excellent(2,762 Ratings)

Hotel in Cardiff

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Cardiff

city location on map

Nearby attractions

Principality Stadium

Valley of Rocks

National Museum Cardiff

Available Rooms

About this hotel

Stay in the heart of Cardiff This luxury hotel is in the city center, looking out over Cardiff Castle and City Hall. It has large air-conditioned rooms, a 20 yards heated pool, a gym, sauna, steam room and Jacuzzi.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.1 / 10.0

Excellent(2,762 Ratings)

100% verified reviews

10.0 / 10.0

Absolutely Amazing!

Absolutely Fantastic stay at the Hilton !! Beautiful inside and out and rooms are immaculate.

Honestly couldn’t fault this hotel one bit.

10.0 / 10.0

As I said......exeptional

I booked this as a 50h Birthday present for my daughter. In her words " we were treated like Royalty" The staff at the Hilton were fantastic, and my daughter and her husband are still on cloud 9!! Saying thank you doesn't seem like enough.....but THANK YOU from a very grateful Mother XXX

There was nothing to not like

6.0 / 10.0

Good hotel but not as expected for the price paid

Breakfast good although bacon cold Location exceptional for city stay Security great- felt safe Gym really good facility

Strange location of room- seeing down to the bar/gym. Room was small for the price paid and no bath? Hardly any tea/coffee either

9.0 / 10.0

Lovely hotel at great location.

Brilliantly located within walking distance of central Cardiff. Spacious room, comfy bed, clean bathroom with plenty of room for wash stuff and makeup. Nice bar with comfortable atmosphere. Decent breakfast.

No complaints.

10.0 / 10.0

Excellent hotel lovely service

Excellent stay

6.0 / 10.0

OK

On a positive note, the room was clean, the bed was comfortable, the air conditioning worked well, and the television was a good size. Breakfast was acceptable, though not exceptional; the beans were cold, but the hash browns were very good, and the staff were consistently helpful and supportive throughout.

Thank you again for your hospitality during our recent stay. We were genuinely surprised to be told that we had been selected as the “Guest of the Day”. For clarity, this appeared to consist of an additional can of still water, a can of sparkling water, and two Welsh cakes. We also wanted to check whether we were genuinely selected as the single “Guest of the Day”, or if this is something given to multiple guests each day. The way it was presented suggested it was something special or unique, but the offering itself did not really reflect that. We also wanted to confirm whether this was the full extent of the benefit, or whether we unintentionally missed something such as a room upgrade, complimentary meal, late checkout, or any other added gesture. While we appreciate the sentiment, when paying £400 per night and being informed we were the “Guest of the Day” in a fully booked hotel, we had expected the recognition to carry more weight than a small selection of items worth only a few pounds. As it stood, the gesture felt underwhelming and, if anything, a little misplaced. In addition, the shower in our room fluctuated between hot and cold and could not maintain a stable temperature, which made it very difficult to use. We mentioned this on departure. The toilet seat was also loose and in need of attention.

8.0 / 10.0

Very enjoyable and would rebook.

Excellent location. Staff friendly and facilities very good.

Not being able to get into my room until 4pm. There seemed to be no communication between front desk and housekeeping.

10.0 / 10.0

very enjoyable, I would stay there again

restaurant was very good. The staff were exceptionally friendly & accommodating. It was clean & comfortable.

The online instructions for car parking were very vague, I ended up parking nearly a mile away only to discover there was a car park very close by, big dislike. The breakfast was nice but standard hotel fair. The lifts were erratic, you could go up 2 floors before you went down.

3.0 / 10.0

A shock experience, public swimming lessons in the pool, hidden charges and more

The staff where friendly on reception and bar area.

On booking I was told the pool area was included in our booking. We checked again at reception who confirmed it was included. We went down to the pool to then be told we had to pay extra to use it! As for the pool, what a joke! There's me expecting a nice romantic soak in the pool, jacuzzi etc to find out when we got there they are open to the public and we're having swimming lessons in the pool! This meant random members of the public sitting amd standing poolside constantly watching. Made us feel very uncomfortable. We spent a maximum of 15 to 20 minutes in there. Such a let down No water in our room to then be told later only some rooms are supplied water and if we wanted some we would again need to pay extra bare in mind I'd already paid extra for a castle view room. Previous guest or cleaner used the toilet in our room and left a brown gift for us to find They dont have their own car park even though its says online they do. Instead you have to use the NCP which is not a safe car park at night. Also cost us an extra £30 to park which included the hotels so called discount. Be wary in lifts. The doors dont have sensors and close very quickly and during pur stay closed jamming multpile guests between them including me. Considering the Hilton chain is supposed to be a more higher class hotel, the whole experiance was not good and clearly this hotel is more about money than guest satisfaction. There's another hotel a 1 minute walk away which is much nicer and has a much better feel to it for couples than the hiton. I do not recommend this hotel

10.0 / 10.0

Made our year

Location, cleanliness, staff, breakfast

Size of bedroom and executive lounge

10.0 / 10.0

An amazing stay

We stayed here over the last 23 years numerous times and have seen the ups and downs but now this hotel is back at its best. Staff, rooms, facilities and the food are great

Nothing

8.0 / 10.0

Friendly stay in Cardiff with standards one would expect from the Hilton.

Lovely friendly professional staff. Room standard good.

Wanted to eat breakfast in conservatory as was lovely and light but was told couldn’t as we were group of 3 and only did tables for 2.

5.0 / 10.0

Ok

Stayed here a few years ago, felt the hotel was not as good this time. Arrived at our room there was a strong smell of the toilet, black dye stains on the towel. And the car parking was a complete rip off

Great location, central to everything

8.0 / 10.0

Rainy weekend in Cardiff

Central Hotel with excellent facilities and clean rooms. Staff were very friendly and helpful. The pool was a good size and the gym well equipped.

It's difficult to find fault but I guess some of the public areas are a little tired and could be spruced up.

7.0 / 10.0

Reception staff very nice and hotel very clean and bed very comfy

Only 1 staff member was friendly and helpful and ran out of several items and when we asked for more we were told that there was none felt as though we were being hurried away

Bar staff were rude as we asked for a glass of Merlot and was told no Shiraz is same But it isn’t

10.0 / 10.0

Another lovely stay, definitely our favourite in Cardiff

Perfect location, clean bright, good sized rooms

Nothing!

10.0 / 10.0

Lovely hotel. Staff very friendly, bed was comfy z

Great location. Staff really friendly.

Not enough coffee machines at breakfast and they kept breaking down.

7.0 / 10.0

Great mini break

Bed comfortable - disappointed no mini bar in executive room

Breakfast - coffee in machines staff rushing and not as helpful as others

10.0 / 10.0

A great central location for a city stay.

Convenient location for the purpose of our trip. Good sized rooms and facilities. Very clean and comfortable stay. Restaurant was handy if you didn’t want to head into town.

Coming back to the hotel later in the evening the entrance had barriers up and security were on the door. It was also sad to see the level of takeaway litter around the hotel when leaving early in the morning. Not the hotel’s fault but wasn’t expecting to have to navigate our luggage around it when leaving. Food and drink was a little expensive and some Of the bar staff could have dealt with the pressures of a busy bar a little better.

10.0 / 10.0

Felt at home had a very good experience thank you all so much

Friendly staff very helpful and very clean

4.0 / 10.0

Probably wouldn't come back

Location excellent

Hotel was generally in need of TLC. Carpets were shagged, ceiling tiles missing, pool and changing rooms were tired. There was a mess in the lift that no one cleared up the whole time we were there and the main reception toilet sink was blocked. Room was fine but only one mug for tea.

8.0 / 10.0

I would visit again

Room was very comfortable

8.0 / 10.0

Good location

Good location

Spa facilities lower than expected, cold room

7.0 / 10.0

The hotel is so central - the rooms, cleanliness, & staff were excellent

The room was very comfortable, the staff very friendly and helpful

The breakfast was disappointing. The continental breakfast, not a lot of choice, the hot breakfast was luke warm, even when put out at 07:00

10.0 / 10.0

We would stay again because the other staff and general hotel was perfect.

The reception and security staff were friendly, efficient and helpful. The hotel was clean and comfortable. Room was quiet no noise from other areas. Good nights sleep.

Waitress in the dining area was clearly not interested and avoided us. We struggled to get the bill even though it was requested. Our order was incomplete, then wrong twice. She sat us next to a large, loud drunken party when the rest of the restaurant was empty. It was a stressful meal

10.0 / 10.0

Good location, clean hotel. Had a lovely breakfast

Location, clean

9.0 / 10.0

Excellent stay

Everything from the staff & the room.

9.0 / 10.0

The location of the hotel and the friendly staff made our stay in Cardiff more enjoyable than we expected.

Very helpful staff, central location. Very comfortable rooms.

There wasn’t anything we didn’t like.

9.0 / 10.0

Quite lovely

Location is perfect for a few days in the city. The staff are so brilliant and friendly.

Cheap loo roll, I’ll bring my own next time!

9.0 / 10.0

Excellent really enjoyed. Lovely breakfast.

Clean , nice decor, perfect location. They also gave me complimentary breakfast for being guest of the day.

6.0 / 10.0

It did for one night

The bed and shower

No onsite parking. The walk wasn’t the best especially as it was raining pretty hard. Unable to use the discount code for parking. Glassware was on a lobby table when we arrived and were still there hours later, in the morning after the cleaner had been the table was still dirty.

9.0 / 10.0

We stayed to see Ali Campbell at the castle, was such a good location for this

Close to where we needed to be

Everything was good

5.0 / 10.0

Disappointing for my 60th birthday celebration

Staff and bedroom

Breakfast was cold . Leisure pool changing rooms old rundown and dirty .

8.0 / 10.0

Pricey but comfortable one night stay

Good comfortable room with great bed, good location, checking in and out was easy

Parking was expensive and not next door, hotel was pricier than other options but in a good location. Bathroom needed some work, as I explained to the check out desk.

8.0 / 10.0

Perfect location, lovely rooms, perfect hotel for a stay in Cardiff

The rooms were lovely, location was great.

Breakfast wasn’t great. But was ok.

7.0 / 10.0

Generally good

Comfortable bed, clean, very nice staff

Dated in parts. No warming towel rail. Room was not tended to on second day of stay. Door lock failed (unavoidable possibility).

8.0 / 10.0

Will be back

Room was lovely and very comfortable

10.0 / 10.0

Birthday

The whole experience was excellent from start to finish

There was no temperature control in the room which was a little uncomfortable

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