Twelve Apostles Hotel & Spa

ALL staff are exceptional. The service is exceptional. The food in all three restaurants brilliant. Our room was right next to a wedding ceremony and we immediately requested to move rooms and were accommodated immediately with a room move and upgrade with no questions asked! It was our anniversary and there were devine desserts and cakes and champagne and even a balloon to congratulate us. Such a special touch. And at dinner were also given a complimentary dessert. Our waitress on Friday night was faultless and so professional!

The only downside is that a service charge per cleaner etc is added to your final bill which we found a bit distasteful seeing as you pay a premium at this hotel. Also a service charge of 12.5 % is added to your restaurant bills automatically too. Its not that we sont tip BUT we feel that should be discretionary.

Breakfast were excellent. Staff very friendly. Service above all other hotels.

Liked everything

Everything

Nothing

The food in the Grill Room was less than mediocre. Amongst other disappointments the cheese was so processed it was terrible. I believe it came in cellophane wrappers. Further the service in the Aazure restaurant at breakfast was really poor. It took 25 minutes to receive two pots of tea and they were served cold. Further the poached eggs we order were cold and not to order and neither was the bacon. On replacement my plate was cold which made the food cold in a minute or two and my wife’s did not receive her bacon. That arrived well after she had finished eating the egg. Completely ridiculous. Finally, we saw two guests trip over the wheels that have been added to the bases of the umbrella’s. One elderly lady hurt her ankle badly. These are clearly a safety hazard.