c-hotels Joy
Top rated by guests





9.1Outstanding
(1,603 Ratings)
"Everything was perfect. We were welcomed by Mateo and Christian who were incredibly kind and offered us a free room upgrade! The rest of the staff has also been very kind. The room is great, the bar i..."
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
C-Hotels Joy offers accommodations in the heart of Florence, 492 feet from Firenze Santa Maria Novella Train Station. Guests can enjoy the on-site bar. Free WiFi is featured throughout.
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Heating
Wheelchair accessible
Bar
WiFi/Internet
Shared living spaces
Family friendly
Safe
Childcare services
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
9.1Outstanding
(1,603 Ratings)
"Everything was perfect. We were welcomed by Mateo and Christian who were incredibly kind and offered us a free room upgrade! The rest of the staff has also been very kind. The room is great, the bar i..."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Everything was perfect. We were welcomed by Mateo and Christian who were incredibly kind and offered us a free room upgrade! The rest of the staff has also been very kind. The room is great, the bar is very pleasant and the breakfast was perfect. Everything was delicious and there was a lot of variety. Regarding location it’s right next to the tram that comes from the airport and the train station, but a short ten minute walk from city centre.
10.0 / 10.0
A modern and clean hotel close dry close to the station and within easy reach of the rest of Firenze.
10.0 / 10.0
The service is really good! U got free caffe tea and dessert and also the staff is niceeee! Especially Ousman Christian he is the most amazing one like he is very friendly and speaks good English, I will choose this hotel again next time!
9.0 / 10.0
A very pleasant surprise. We didn’t have high expectations and ended up enjoying it very much.
Daniel was extremely friendly, helpful, and kind, and he gave us great recommendations throughout our stay.
If you are traveling with a car, please note that parking costs about €30 per day (from what I remember).
We highly recommend this hotel and have already recommended it to other people.
THe parking
10.0 / 10.0
everything
nothing
10.0 / 10.0
It is at a fantastic location very near to train station SNM Firenze and the city bus stop is just outside the gate
The tourist bus is also about 100 mtrs
The rooms were very clean and the staff was very good
Breakfast was Italian very well spread with multiple choices one can have
7.0 / 10.0
Near the city center and train station
Bathroom sink is too small, and water always spills out when using the sink
10.0 / 10.0
I liked the location. Clean. It’s cosy.
There was a problem with bed linen. I didn’t like its freshness, but Daniele’s manager quickly fixed everything.
10.0 / 10.0
We loved everything: the location, the facilities, breakfast was great; the room was very comfortable and nice. A perfect place to stay in Firenze.
NA
10.0 / 10.0
The hotel is ideally located near the train station. Our room was clean and comfortable. Most of all the staff were superb. Many thanks to Ambra, Mateo and Esmeralda. Because of them our stay was over-the-top pleasant and memorable.
No complaints. Everything was great.
7.0 / 10.0
i really liked the people of this hotel, all are friendly and attentive. location was also superb.
the towels. it does have a particular smell. i dont know if that is their soap, but its not what i usually experience in hotels.
7.0 / 10.0
Good location, walking distance to all major attractions, comfortable bed, good breakfast, helpful staff
Room was a bit small but OK for one, it was expensive but Florence is very costly, there was some drainage issue in shower, it was a bit dark, unfortunately the bar didn't open but there was a welcoming sister hotel just around the corner.
9.0 / 10.0
My husband and I stayed at Joy Hotel to celebrate our wedding anniversary.
The rooms were kept clean, neat, and sanitized. Decor was modern. The lounge area has a contemporary edge, with coffee and treats for guests. The location was perfect because it was close to the train station, the core of Florence, and it was easy to navigate by walking. Despite being close to the station, we didn’t experience any issues with sound.
The bus stop at the front is busy; however, front desk have a great monitoring and security system, and we didn’t have any worries about safety.
With respect to rooms, our only difficulty was the size of the bathroom. However, the photos show them exactly as they are, so customers can decide if they’re willing to accept that limitation.
8.0 / 10.0
Close to train station and everything was walkable, room was clean and comfortable, front desk was extremely helpful. I would stay here again and I am a travel agent.
There was nothing I did not like about the property.
8.0 / 10.0
I loved my welcome from the reception staff, very cheerful. Also the welcome letter was lovely and personal from the staff, a nice touch.
Nothing!
10.0 / 10.0
Friendly staff and access to sister hotels. Proximity to train and easy access to venture out and see the city. Also great spot to take a day trip down to Pisa!
8.0 / 10.0
Location - Silent street around the corner to busy railway satation - easy 300m form airport tram and 15 min walk to city center oe sights.
Balcony
Even when you don't have breafast you can get a cup of good barista coffee to go.
Cood aricondtioning durong heatwave( +38)C)
Large bed
Vuew to old monastery.
Snall rooms (comfort class)
Pillowa thick and thin
10.0 / 10.0
Location was great as it was close to the train station and easy to walk to with luggage. Close walking distance to many tourist sites, restaurants and shopping. The concierge were very helpful calling us taxis and giving other advice. Breakfast at an additional cost was a good value, tasty and a nice selection.
10.0 / 10.0
Absolutely perfect. The room was comfortable, air-conditioned, and very clean. Breakfast was delicious as well :) Most importantly, the location couldn't have been better, quite literally across from the station and just a 15-minute walk to the city center and most major sights. The staff were incredibly helpful and kind. Special thanks to Alessio and Christian for the seamless check-out!
nothing to not like.
10.0 / 10.0
Extremely friendly staff! Super helpful in every respect and authentically NICE!
Also great & modern rooms.
9.0 / 10.0
Great boutique hotel, good value for money. Allesandra on the front desk was an amazing help - Thank you!
Area is both good and bad. Great for transport links and access to the city; not so great really late at night. But we had no issues though!
10.0 / 10.0
It was, indeed, “joy” creating and fantastic after nearly 20 hours of traveling that day solo,3 countries within the week, and being displaced, treated like crap by some airlines and other hotels. The staff member when I arrived late night-I think named Michael (might be mistaken in my sleep deprivation) was extremely kind. This place had a shower so wonderful that I would say it was in the top 3 of hotels I’ve ever stayed at. The room was large and very nice compared to many at the same rate. Highly recommend!
Nothing negative to say.
10.0 / 10.0
Wonderfull location, excellent service. Matteo and Christian were always there to assist us with warmth and with a smile. We will defenitely come back.
9.0 / 10.0
Great location, excellent breakfast, great staff!
Nothing
10.0 / 10.0
If you don’t want to drag your suitcases through the streets of Florence and get unnecessarily frustrated, choose this hotel! c-hotels Joy is extremely close to the train station, just a few steps away. The hotel is very clean, with a kind, professional, and welcoming staff. Everything you need for a comfortable and peaceful stay in the city. Absolutely recommended!
10.0 / 10.0
Matteo C, working at the front desk was extremely friendly and helpful. He booked us a reservation for dinner at a place close by. Answered all our questions and ensured we were settled. Great work.
N/A
10.0 / 10.0
Clean and updated. Very modern and designed esthetic was so gorgeous.
10.0 / 10.0
Nice spacious family suit and hotel is central, accessible from main station and to the city center.
Very friendly staff, at the reception Alessio, Alexandra, Christian and Oshini with welcoming smile every morning at breakfast.
The room was a little too dusty.
8.0 / 10.0
Overall, the hotel is very clean. From lobby, elevator, hallways and room, all are clean and orderly. The hotel staff is also very friendly and helpful as well.
Location-wise, it's across the street from the train station so ideal if you have large luggage. Carrefour Express is also conveniently near by as well. This is ideal to get water.
I didn't like the bathroom and housekeeping.
On the first night, I found out that the shower head in the bathtub wasn't working. The water only came out of the tub spout. I had to notify the hotel staff the next day to have it fixed.
The use of space in the bathroom is absolutely horrific. First of all, there is absolutely no countertop space in the bathroom. The design is pretty bad in my opinion. There is no space to put clothing when showering. It's a daily struggle on how to manage showering in this bathroom. Some Japanese hotel bathroom has less space and yet they manage to create small countertop space
Second thing I hated about the bathroom is the placement of the trash bin. I know this may sound stupid, but let me explain. For some reason, they decided to put the trash bin on a shelf under the sink. Under normal circumstances, it's not a big issue. But the problem is the trash bin has a lid that can only be opened by the foot pedal. There's no way to toss items into the bin without moving it from shelf to floor, see uploaded picture. Housekeeping moves the trash bin back under the sink every day. So I had to move it out every day after housekeeping is done. It's a huge daily hassle.
Last thing is how housekeeping keep pushing the beds together. I intentionally split the 2 single beds apart to create a small gap. But housekeeping pushes it back together every day. So every day after housekeeping is finished, I had to split the beds. Again, it's a huge daily hassle. I expect housekeeping to realize the beds are intentionally split, so not move it every day.
10.0 / 10.0
Joy The hotel's proximity to the railway station solved the time problem.From check in to check out the front desk staff were exceptionally welcoming I was impressed with Mr Dariele and Mr Matteo. Mr D was very accommodating at check in and check out, we added some money to upgrade us to a larger room with a balcony and checked in early so we could rest early.Mr M made a very thoughtful greeting when we went to pick up our stowed luggage and was very polite and friendly.All in all a great experience!
9.0 / 10.0
Location
Small rooms
10.0 / 10.0
Excellent customer service
9.0 / 10.0
The location, staff & the cleanness of the room
It was getting so crowded & noisy in the early morning. There was a traffic light in front of the hotel & cars stop there & it was getting so crowded
7.0 / 10.0
Staff was friendly.
The double bed was two single beds, with a split in the middle which you fall into. Not the most comfortable experience. Air conditioner was directly facing the head so you'll wake up with an extremely dry mouth/face. Not the most comfortable experience.
9.0 / 10.0
Clean, modern and plenty of amenities. The hotel was tastefully decorated. Location of hotel very close to train station and 10-15 mins walk to the centre of the city.
Toilet lacked ventilation, air conditioner was centrally controlled so difficult to cool the room. The hotel is next to a busy road so can be very noisy with windows open.
9.0 / 10.0
The location is good - close to the main train station and the city center.
Breakfast is very good and definitely worths the price.
Modern, there is hight sailing in the room, planty of space.
Nothing especially, little bit overpriced like all the hotels in Florence.
10.0 / 10.0
Excellent property. Very friendly staff
The location is amazing.
Modern, clean, comfortable.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at c-hotels Joy. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is c-hotels Joy pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at c-hotels Joy?
We found 20 amenities for this rental. This includes concierge services, free wifi/internet, free parking, air conditioning, and non-smoking.
