The Hyde All Suite Hotel

Location and neatness

Nothing really

Good location in Sea Point - easy access to all areas on foot or Uber. Our room ended up as one without the kitchen area - which was perfect for our stay. Staff were wonderful. Everyone was exceptionally helpful, cheerful, polite and friendly. Especially Lucia and Tiaan. We had a special Black Friday offer, which made this properly more affordable and better value.

There was a smell of cooking meat in the first room we had, which was rectified by moving us.

Nothing the hotel is very dirty now and the staff not friendly, cleaning staff searching our bags when we out

Nothing very dirty now, and over changing for nothing

Aircon is not working. Shower drain wa blocked.

The location is a few meters from the promenade & the red hop on/off tour bus route. The staff was very friendly and we felt right at home. Had the most delicious pork belly with fries. The breakfast needs a bit of work -the bacon & sausages were dry

Bedroom/bathroom is really tiny - all the space taken up by living room & kitchen. The cleanliness of the rooms needs some work. We had two rooms & both were not up to standard when we checked in. The housekeeping manager was very kind & our issues were rectified. Unfortunately the hotel is between high buildings so you will not get a view of the ocean/anything at all except walls on lower floors.

Staff were outstanding and so friendly Location Brilliant Roof Top Bar the best Free Breakfast excellent Close to ocean pool Loved the Esplanade

The fact that there was parking available and the size of the room.

I had to inform the front desk that the area directly behind the headboard had not been cleaned or dusted for months. The shower door opened inwards for some reason. The basin plug could not not close and there one could not fill the basin to shave. The internet kept on going down and I had to get a new code on a daily basis. The fact that there is no DSTV in a four star hotel is laughable. Who wants to watch Youtube all the time. Our room 601 was the nearest to the Skybar where a private function was held on the Saturday night. This was ridiculous. The noise and music was terrible. It seems the hotel does not think about the paying clients.

Everything this is well prepared, clean and cooperating

Nothing

The location was perfect… walks by the promenade with beautiful views of the paragliding and the Lion’s head. The staff was exceptional.

Shade for the roof top for the hot sunny days.

Good location

Great location

Upper level room was very noisy - moving furniture till 4am.

Large room with Kitchenette and close to waterfront.

Nothing. I loved this property

The staff at the Front desk were well mannered.

We had booked for 7 nights. We checked in on Sunday afternoon in a very noisy lobby. We were allocated a room with a bedroom and separate kitchen/living area. When i was unpacking i started with the larger cupboard. Since there was not enough shelves, i opened the other door i was shocked to see a Geyser! In the bedroom!! I went down to the reception to tell them i am not comfortable to sleep there. They moved me to another floor, so i had to re pack everything again and was moved to a larger room with a large bathroom and separate room/ living, there was no kitchen, i said i didn’t mind as i had no intention of cooking. During the whole night we hardly slept with the noise from the fridge/ AC and all the noise from other rooms above, below and next to us. We could hear the bathroom doors from the next rooms opening and closing, people walking, moving furnitures or their suitcases whole night! I went down to the reception around midnight to tell them that i desperately want to sleep but unfortunately nothing changed although they said they will see what they can do. I spent the rest of the night on booking.com to find another place to move as i knew i couldn’t stay there another night! Breakfast in the morning was as the establishment was, cheap supermarket croissants, cupcakes and tarts…we went up to pack then informed the lady at the reception that we are going out to check other places to move before booking so that we do not get another bad surprise! She was very kind and apologized.. we checked another apartment in Green Point then went to southern sun cape sun. We checked the room and found the price worth it although the room was old. We came back to finish packing and carried all our luggage to the lobby to give back the room key. The GM TIAAN came to meet us, he was extremely rude and arrogant and said that it wasn’t reason enough for us not to stay back and wanted to move us again to another room!

Its location only,very

I booked with breakfast but was charged extra R340 for breakfast for a day then they put few things in rooms for consumption and I was charged R500 when checking in then as check l was charged R1400 for eating those food and beverage ,Now they send me email again that l owed them money for extras l don’t know which extras now

Everything was great and staff was super friendly.

The aircon guy coming to knock on our door in the morning to fix the aircon as we complained but we did not.

The staff are very helpful and friendly. The room is large and the service impeccable

This was our 3 rd stay at the Hyde but was the worst. They booked us in a room and they knew the air-con was not working. The food in the London bistro was not good. Had a mussel starter, but most of the shells were empty. The beef and mash were serve cold. Did not receive my 20% discount on drinks and food.

Breakfast was more than you needed. Room size was amazing

Some noise during the night

Spacious apartment and perfect location as it was a 10min trip to CTICC

It suited our needs as an apartment stay

The room needed small maintenance, toilet kept running and front door was jammed from the inside

Venue

Building and facilities

Great location. Decent rooms.

Had to crawl through scaffolding to get to my room. Windows were filthy. Management team didn’t seem to care.

The property location was great. The views and food was good

Attention to detail. Lack of communication. Facilities in poor condition. Breakfast is cleared and empty before closure time . Alcohol is overpriced

Very spacious living area.

More free bottled drinking water made available.

Loved the suite we booked, was super comfy and luxurious!! Loved the fact that there is underground parking available to guests. Breakfast was ample and offered something for everyone, dinner dessert surprise for hubbies birthday was so thoughtful at The London Road Bistro in house restaurant. Staff really attended to us so well while we dined, evening and morning. Thanks to the the Management and staff for our most welcoming reception and stay there!!!

Maybe find a new supplier for your steaks !

The breakfast was amazing enjoyed

Nothing much

I liked the convinience, close to the beach, convinience stores and restaurants. Accommodates the whole family

Noise pollution at night and the condition of the bathroom, it not well maintained. The mini bar system is not well oiled, it has too many loopholes and inconvenience guests when inventory is done at checkout with daily tracking by both the guest and hotel staff. Mini bar stock up must be optional not compulsory

Size of the suite, friendly staff.

The living room couch could be updated as it looked worn out. We also found the lack of baby bath facilities to be inconvenient. Room service portions were smaller than expected for the price.

It was a great location, friendly staff and the accommodation was perfect for our needs

Nothing

Convenient parking.

The elevator is very very slow! Room service was really poor.