Novotel Southampton





7.8Good
(2,506 Ratings)
"Clean and tidy good location"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
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In Southampton’s center, Novotel looks over the port and is just 1312 feet from the train station. This smoke-free hotel features a restaurant and fitness center. WiFi is available and is complimentary.
Business facilities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Shared living spaces
Laundry services
Sauna
Accessible Parking
Family friendly
Safe
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.8Good
(2,506 Ratings)
"Clean and tidy good location"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
8.0 / 10.0
We had a superior room, which was spacious and modern. The bathroom had a separate shower and a bath, which we appreciated. The bed was good. The catering staff were very attentive and helpful. The location near the station suited our needs. Breakfast was good and not busy. I would have liked scrambled egg, perhaps porridge, to be on offer.
We were told beforehand that there was no air conditioning but found it strange for a modern hotel not to have any temperature control or heating in operation. I hope they fix it soon. There seemed to be a slight problem with drainage in the bathroom. The shower temperature control could not be turned down but upon reporting this at checkout, the receptionist started to take action. The toilet was entirely separate from the shower and sink, which made washing hands after using the toilet very cumbersome.
8.0 / 10.0
Great location and parking. Plus the staff were very friendly and helpful.
Nothing really to dislike. I do think parking should be free for guests.
6.0 / 10.0
Location, nice little pool and gym, price for a half board deal. Good burger, quiet room.
Room too hot even in feb with the window open, a bit cramped and getting a bit worn here and there. Smoke alarm light flashed at night annoying everyone. Breakfast was probably designed by accountants - cheap watered down orange juice, cheap bread etc. £8 for a pint of Stella, is being a bit greedy.
3.0 / 10.0
Clean rooms. Good staff.
Was kept awake until 3am, by guests singing, shouting, running up and down the corridor. Doors continually slamming all night. I would have got more sleep if I had slept in my car in the car park. I seriously considered it. Not happy. Would not stay again on a Saturday night. Hotel not at fault apart perhaps the walls being too thin.
10.0 / 10.0
Clean and tidy good location
Nothing to dislike
9.0 / 10.0
Unfortunately, I didn’t have breakfast because I had to leave earlier, but I ate fish and chips, which were absolutely delicious. The location was great.
8.0 / 10.0
Convenience to Coach station
Rooms to hot no air conditioning
8.0 / 10.0
Staff are friendly and helpful. Room was clean and quiet. Handy car park (register at reception and pay £12). We chose this hotel as it is dog friendly (in bar & for surcharge in room). I was pleased that there was a mini fridge in the room with drinking water supplied. Late check-out options were helpful. We will stay again.
Bed was very firm so it wasn’t a very comfortable sleep. Room is practical but decoration and bedding is not luxurious. Tiny wardrobe and no hooks in room to hang our wet coats.
10.0 / 10.0
Everything
Nothing
10.0 / 10.0
Brilliant customer service with facilities to boot. Great hotel spot on.
Na
10.0 / 10.0
The staff were great. Because of a late flight time and bad weather outside, we hung around in reception for most of the afternoon. We were given teddies and a colouring book to keep our daughter entertained ☺️
6.0 / 10.0
It has the basic facilities
Located at a retail location. Very standardised hotel with plastic curtains and no room service. More expensive for breakfast than other hotels and this hotel could with a refurbishment as it’s quite dull. The centralised heating did not come on in my room and very cold. The staff sent a heater but it wasn’t sufficient. The staff are friendly but limited with how they can help. I should have been offered a room upgrade or breakfast for the inconvenience. The restaurant offers a basic menu it’s not special or à la carte or dinner specials for its guests. It’s certainly not 4 stars, it’s probably a 3 star at best.
8.0 / 10.0
Location close to cruise terminal, eating areas and shops for least minute travel essential
Nothing
7.0 / 10.0
Staff was really nice, location was good, toilet was broken but the staff was really helpful and got it fixed really fast
Certain parts especially the curtains, carpets and other parts were quite dirty, the room light was dim and not well lit, the bathroom exhaust fan was really loud. Got some bites on my neck, not sure if there were bed bugs. Overall its a good hotel especially that the staff were really nice and willing to help.
10.0 / 10.0
Very pleasant staff.
10.0 / 10.0
Staff very friendly, room was excellent, sauna, gym and pool was great too.
8.0 / 10.0
It was clean and comfortable.
No hairdryer in room and there could have been biscuits on the complimentary tray. No hot water coming through in the morning so we couldn't shower.
10.0 / 10.0
Convenient, comfortable and courteous staff. Close to Cruise Terminal and just a few minutes walk from the shops (convenient for the trousers I’d forgotten to pack - phew!).
Nothing to fault it, but I didn’t have a car with me. Think it could be a bit pricey for more than one night’s parking so check that out before you book.
10.0 / 10.0
Conveniently situated for us going on our cruises, near the railway station
10.0 / 10.0
It was well maintained and staff were extremely friendly and willing to cater for our needs
Nothing to note
6.0 / 10.0
Needs to be hotter
As said breakfast needs to be a lot hotter everything on the menu was cold
5.0 / 10.0
Clean Rooms and at very good location just 1/2 mile to town centre.
Rooms might need an upgrade. Air Conditioning or heating is not working as intended. Tried to adjust the Hot temperature but it never worked and have to spend full night covered with sweat
8.0 / 10.0
Short walk to our cruise terminal and could see the beautiful Disney Fantasy in the distance.
9.0 / 10.0
Excellent location for travelling by train. Friendly staff.
Nothing
9.0 / 10.0
I like the location close to the cruise terminal and the West Quay shopping centre. The room was very clean and comfortable and good value for money. I have stayed here four times and will do so again.
Nothing to dislike
8.0 / 10.0
Simple check in process online saving time. Lovely room and facilities and breakfast was good value.
The only comment I have was that the barman who served us at about 5.30pm on Saturday 6th was a sarcastic in response to question on availability of certain wines. Not what you expect when all we wanted was a nice drink before going out for the evening. There was absolutely no need for that kind of behaviour.
9.0 / 10.0
Staff really friendly and helpful, room very comfortable and clean.
Lift access from ground floor difficult operate with room card. Not happy with tap in wash basin in bathroom, prone to knocking your head when leaning over to wash face.
8.0 / 10.0
Friendly helpful staff, situation of hotel
Lack of choice at breakfast and quality of some ingredients very suspect
1.0 / 10.0
Nothing
We stayed for an awards night 190 people and the bar service was shocking. Run out of Guinness the night before and didn’t re stock, £18 for a breakfast and most of the breakfast items were not cooked, had to ask for knife forks and spoons no cups for drinks as well
Terrible customer service
5.0 / 10.0
Plentiful breakfast
Heating in room
10.0 / 10.0
Location
8.0 / 10.0
Breakfast was great and worth the cost. Staff was amazing. Hotel was within walking distance of bus stop and cruise terminal. There are also many stores nearby.
Bathroom not too clean.
8.0 / 10.0
Good sized room. Big and comfortable beds. Plenty of space to put my things. Sensible room lay out. Efficient and friendly check in.
The air conditioning wasn't working properly and as a result the room was cold (first cold day of the season - maybe the system has not yet been fully turned on). It was noisy - shouting in the corridor and an adjacent room well after midnight. Last time I stayed at Novotel parking was free so disappointed that it is now £12.
10.0 / 10.0
We love this hotel. The staff are lovely, the pool and sauna are great too.
We liked everything.
8.0 / 10.0
Nice clean hotel, good location
5.0 / 10.0
Extremely overpriced
Extremely overpriced
10.0 / 10.0
Great hotel, staff was super lovely and the pool was fab. Amazing price for what you get
Breakfast was on the pricey side so we didn't go for it. No complaints about anything else though 😊
6.0 / 10.0
Helpful staff nice big room
Food
8.0 / 10.0
Excellent location for cruise terminals
Room was dated and tired
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Novotel Southampton. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Novotel Southampton pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Novotel Southampton?
We found 24 amenities for this rental. This includes business facilities, free wifi/internet, free parking, non-smoking, and pets allowed.
