DoubleTree by Hilton Southampton

Nicely decorated room. Pleasant staff.

No hot water for a bath or shower. Unexpected additional fee for parking at the hotel, which is annoying as it’s right next to a dual carriageway so it’s not like you can choose to park on the road. The need to pay an extra £8 to park was not advertised clearly when booking.

Good selection and choice of food

Scrambled egg did not look very appealing

Great Staff

Everything. Me and my husband travelled from up north and the bed and pillows were so comfy. It’s right on the motorway so less travel to get out of the city.

I wish parking was free for customers who stay more than one night!

Some staff were great. Forinstance, a young man at the reception desk drew me a little map so I could find a forest walk nearby. The food wasn't bad. A more interesting menu than the norm was appreciated.

This hotel is in the middle of a busy road junction. So one can feel a little hemmed in. Some very poor staff asking residents to relay messages to other staff or being unnecessarily difficult and surly. There's no need. Duty managers are likely to know who these bad apples are and they need to be more on it and hold poor behaviour by staff to account. Some breakfast items were present one day and missing or replaced by inferior items the next. Green bananas, who eats those? If you aren't getting yellow bananas, cancel the order.

Staff were kind and attentive, it was clean and facilities were modern.

Great service

Clean and good staff

Location, Facilities and cleanliness.

Paying for parking at the hotel is a bit ridiculous.

Cleanliness and size of room

Sleep was disrupted by constant noise throughout the night from an outside source

Easy and straight foot ward around the building, location was easy to find. The bed was comfortable and the shower was great, staff are polite but do love a long chit chat with customers in which your standing around waiting to be seen to give in room key. Heater wasn’t working and having a baby makes it difficult to just put up with it, receptionist was helpful with a heater to keep room at a nice warm temperature so the baby wasn’t cold. The hotel itself was stunning, receptionist was brilliant. I just want to add the uniform looks very to formal for me as person who is quite a casual dresser they need more comfort being on their feet for hours.

Got out room which was the first room you see, it was very loud on the evening/night especially when you have a 10 month old that is disturbed by loud noise. I notice someone must have spilt coffee on the carpet and wall, it wasn’t cleaned and it was all splashes up the skirting board. Facilities for coffee & tea were okay but never enough milk for the drinks. Didn’t relise there was a parking charge fee, wasn’t much but considering you paying for your stay, eating etc it’s outrageous you have to pay for parking in the hotel.

the room was nice and spacious

I am very disappointed with my recent 3-night stay at DoubleTree by Hilton Southampton, especially given it is advertised as a 4-star hotel. Basic daily housekeeping standards were not met at any point during my stay. Bins in both the bedroom and bathroom were never emptied, toilet paper was not replenished, sanitary disposal bags were missing, and used tea and coffee cups were neither washed nor replaced. Tea, coffee and milk were inconsistently restocked despite the room being booked for two people. I raised these issues after the first night, yet they were still not properly addressed. In addition, I experienced very poor service during breakfast and felt I was treated differently to other guests. I repeatedly had to collect my own cutlery and table items while other guests were fully served in the same area. Staff were unresponsive and unwelcoming, and overall I was made to feel uncomfortable and unwelcome, particularly during the Christmas period. This was not the standard I expect from a 4 star Hilton property, and it significantly impacted my stay.

We had a lovely welcome on arrival and a warm cookie. The rooms are comfortable and clean. Huge TV in the bedroom. We were on the reception level but it was very quiet. Food was very good overall.

Hefty charge for parking. The toilets in the public area were not kept clean and supplied with toilet roll. The drinks in the bar were very expensive, excessively so. A small bottle of water was £4.50, and not even chilled.

Great Stay For My Daughters Birthday

Can’t Fault Anything .

Breakfast is good

I stayed at the hotel to meet my family and treat them to a lunch. I had booked at 12.30 for 9 people. At 12.30 I went to the restaurant to check the table was ready but the staff there had no notification of our booking. This meant I had to go back to Emma at reception who confirmed my booking. The table was then set up meaning a bit of a wait I understood these things happen. The staff in the restaurant did all they could to get the table ready I was then very distorted find that the menu was missing several items including pizza I had also notified the booking that one of our group was vegan but this again was a surprise the your team in the restaurant. This did of course spoil our family get together and was the reason we had travelled there and stayed overnight. Ideas told that check out time was 12.00 so having gone to put some items in the car before 11.30 my card did not allow me to gain entry. As my wife was having a shower it meant I had to knock quite a few times before she heard me and let me in. When I questioned this at reception I was told that they did this because it was getting near the time to vacate. I was then told it was because of the clocks being changed summer to winter etc!! I raise this because in front of me at the counter was an elderly man who had been locked out of his room for the same reason.

Good location, large comfortable room.

Had to pay for parking. Not a lot of choice for cooked breakfast.

Nice & clean good location

Room safe unusable, missing hand towel & hairdryer. Had to pay for parking on top. Breakfast ok but not stunning. Staff very nice. Would stay again

No breakfast

Paying for carpark

Good location. Beautiful

The staff was not pleasant, the room Heating system was broken, and three days I complained to the staff and none of them tried to fix it or change the room. I asked about where I can get water to drink and I was told just drink the water from the bathroom. If that’s how you treat your customers then I’m afraid the guest service agents are in the wrong business. The stay was very unpleasant

Friendly staff to arrange taxi

No meal options when I arrived at 9 pm - a bar but no food

Convenient. We had a party here so we stayed for that reason, the 2 bar staff were great Jeven and can’t remember the others name that was on the private bar of our party would recommend very nice friendly people!

Main reception staff were miserable, we had a party and spent nearly 2 thousand pounds for the hire/ food there was so much h food left over which we paid for they wouldn’t let us box up to take home so much wastage, organising the party and communicating wasn’t great either.

Very comfortable room, very clean, good check in.

Clean, friendly and the warm cookies were lovely!

Nothing!

Room

Parking fee

I have been fined for car parking when I entered my car number plate . I have been fined for one day of the two night stay I was not told reg had to be entered every day ? Is this the case - I am going to contact hotel direct I have checked I paid for parking for both days

Breakfast was great and location was really close to the place I went to do a course.

Food was a bit expensive.

Newly refurbished so parts of the room were nicely decorated

Some parts were not included in refurb like door which didn't lock. Breakfast options were limited and paying £7.50 for parking is strange

Very clean and a large reception area, bar and restaurant. Staff all very friendly. Got breakfast included deal. Evening restaurant food good value. Added bonus of midday check out. Great location for Airport and hospitals

Bedroom very spacious, but lighting wasn't very bright in main area.

Plenty of options

Nothing