Mercure Edinburgh Haymarket

The room was clean and towels changed everyday. The location is 10-minute walk from Haymarket train station but be aware it's not a flat road all the time.

I booked for two rooms and one of the room heating is broken unknowingly. The staff knew it but only provide a portable heater the next day. It should not be happening especially when it is freezing cold that night.

Perfect location for my stay ...lovely hotel, very clean, wonderful friendly staff and extremely accommodating My only issue was I was cold in my room and couldn't increase heat source. There was a portable oil filled heater in the room which kind of indicates there was a problem with the central heating

The heating...my room was cold

The location was within walking distance to the City Centre

No heat in our room, asked to have it sorted but nothing done on the first day, asked to have it sorted a second time and they put a blow heater and another type in the room, blow heater had to be turned off due to noise and fumes, no toilet downstairs in the lobby so you had to go back to you room to use the toilet, mould in the shower

The staff were friendly and the location was handy

Nothing

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There was damp in our room Our room was also not cleaned between the two days I think it was extremely expensive for what it was

Very clean and cozy

The location

No heating in room, complained by leaving a message on voicemail and by email system for someone to say it was sorted (it was not) There was mould in my room, my partner is now home ill. No cleaning, one day had a card through door saying we had do not disturb sign on. We didn’t at the point of the card…not once cleaned . Receptionist sorted a heater for us.

It was clean and was welcoming

I reported the air conditioning not working it was so hot in our room yes we opened the window but was very noisy outside . And couldn’t sleep as to hot . They said they would sort it but it wasn’t !!! Also the ubs ports weren’t working .

Lovely room, quiet area , delicious breakfast with lots of options Close to the Grassmarket area of the city and the Meadows

Hotel is a 15 minute walk or so to the West End area of Princes St so just a bit out Breakfast not included , advise to book it as its much cheaper than just turning up in the morning The bar area was just a little bit small

Very good location! Handy little Tescos over the road. Only 15mins walk to Xmas markets

Bed was a little bit hard but didn’t effect my stay was jut my preference

It was absolutely beautiful, the organization was amazing, it was well and truly set out perfect

Nothing

I'm a wheelchair user and the room and bathroom were perfect for me with plenty of room to move about

A cleaner tried to enter the room at 9am Saturday when we were staying 2 nights and said we should have had the do not disturb sign up

Near the center. Breakfast was nice

On the small side

This hotel is great for access to the Haymarket tram stop, 10min walk. The hotel had safety lifts, ie you can only use your room card to move to floor levels.

This hotel is more suited to business guests staying one night not holiday couples/families. Phone not plugged in and then staff slow to respond on arrival to room. The safe was not working and upon asking housekeeping staff I had no joy as he was unable to help. Spoken English poor. Breakfast was the same layout for the 4 days I stayed. Adequate but cold items such as eggs, mushrooms from the hot selection on final day. The heater control in room did not work and was told that reception control this. They provided a heater! This hotel is 4 star, I expect to be able to control my own room temperature. Day 1..not their fault but a water leak resuting in no water at all, this took several hours to fix. Communication poor, staff provided water to fill kettle. Day 2, explained to reception that the duvet was insufficient quality, lumpy and thin, he suggested housekeeping could check. Day 3 came back at 3pm for a rest to find room not tended too. Went to reception to ask for tea and water. He could provide none. Housekeeping will be contacted. An hour later a lady arrived who's spoken English was poor, unable to understand my request for the water and type of tea. The lift opens to face reception, not one single day was i greeted with a smile or acknowledgment. All staff look like they dont care. Out of 4 days I was asked twice if I was checking out. The water in sink tap is boiling hot water, there should be a note up. There is nowhere to hang towels, no heated towel rail. Due to no heat control in room the towels dont get dry. I would not recommend this hotel at all. One night if your in Edinburgh on business you wouldn't notice maybe but my 4 day, 1st break to Edinburgh could have been better. The Mercure group need to re look at this hotel. I wouldn't choose this name again.

Clean facilities in the room

Cold breakfast!!! The attitude of the night staff(a male), when I Complained about our heating not working in our room, the response from him was unacceptable as he basically said there was nothing more could be done to fix it. We were given a small very noisy heater which we couldn’t hear the tv above the heater! We were told to give them a while to try and solve the problem we waited an hour and heard nothing, no knock on the door , no call to the room at all! I had to go down again, customer service on this occasion was poor. We was told that the heating would be fixed during the following day. We came back to the room and it was working…. For a very short time! Not acceptable

Excellent location, 10 minutes walk from Haymarket station

Clean and tidy, modern rooms comfortable bed, no wardrobe space which didn’t bother me as I was there myself with only an overnight bag

Clean comfortable hotel. Lovely room and staff.

Good location

Very untidy reception area & staff. Breakfast was poor & general hotel cleanliness was below standard. All in all very poor standard & not good value for money.

Within walking distance to Haymarket station for travelling and to Princes St for sightseeing

Unfortunately I found the mattress and pillows hard and uncomfortable giving a poor sleep. The heating didn't seem to adjust to desired settings meaning the room was quite cold through the night.

helpful staff, taxi ordering facility

weird being two floors down with only a lightwell to the window. coffee and toiletries in room weren't great - at the price

Service was good - room was clean tv seemed old?

TV

Bedroom

The restaurant's location was inconvenient, and the music was too loud during breakfast. It was also too cold, making for an uncomfortable and uninviting atmosphere. Additionally, there was no proper bar area.

Amazing stay. Staff, room, cleanliness, service 11 out of 10. Walking distance to all main sites. The breakfast was absolutely First Class, can’t praise it enough.

Loved everything.

Clean and comfortable

None

Staff were welcoming and helpful in organising a 6am wake up call for the following morning so I could get to the airport on time after explaining I was having issues with my phone. Location is very good and is about 10 or so minutes walk from the Haymarket train station so has easy access to the buses and trams used for access to the Airport. I've stayed nearby last year so it was great seeing sites and places I knew so was very quick to find my way back onto princes Street in Edinburgh and all the shops and places to eat. Staff made me feel welcome and provided excellent service and made checking in and out a very quick and friendly service. I'm looking forward to returning to Edinburgh in the future and I will definitely be looking to come back to Mecure again in the future.

The only thing I noticed was there was two elevators on the ground floor by reception, one of which I accidentally used which was one that was meant to be used by staff but I didn't know until after I was returning to the hotel after being out. I only found out it was staff use only after I was already on my way to my floor. There was only one small sign in the elevator to say staff use only, but nothing outside the elevator to say it was staff use only. Apart from getting confused by the elevator everything else was amazing.

Location ideal to walk up to the Castle and old town area. Clean tidy hotel. Staff helpful and friendly. Fairly convenient discounted parking 10 min walk.

Restaurant not available for evening meals Monday which seemed a little odd. But plenty of restaurant options within a short walk.

Great location, very clean and a great bathroom and shower

The location in Edinburgh is central and you have easy access to most places. The breakfast selection is diverse. The staff is friendly and attentive.

Room was too expensive in comparison to similar places overall. It was just before the Fridge Festival in late July/early August - timing is everything.

Location, friendly staff

had a “privileged” room in name only — there was nothing privileged about it. The room was tiny, with very limited space and amenities. It definitely didn’t reflect the price I paid. Breakfast was just an average English breakfast, with very few vegetarian options.

The area was calm and quiet. Easy access to buses, restaurants, and supermarkets. Walkable distance to the train station.

The air conditioning controller was deactivated, and I have to call the reception every time to turn it ON or adjust the temperature.