Russell's

Hotel location was great, easy to access with good parking. Room was excellent and staff where very friendly and helpful.

Bar could provide hot drinks outside normal restaurant hours, especially for hotel guests.

Room was amazing! Very comfortable and great bathroom. Bed was incredible

Location and friendly staff

Quite noisy outside the room, you could hear all the staff speaking

Most of the staff were very nice and attentive. What food we had was lovely. The room, “The Suite “ was great.

As stated we were treated to the suite by a family member as a gift. The room was apparently the best in the house, costing £320 a night. One of the main attractions of this suite was a lovely bathroom, with a spacious walk in shower, and to top it all a fantastic Jacuzzi bath. Unfortunately, on trying to use this fantastic bathroom, the jacuzzi water system when operated chucked out what can only be described as small disgusting debris !!, not sure what this consisted of!, but I was not going to chance using the bath. On reporting this to a member of staff, who actually came to the room and seen the mess in the bath, but had no clue as to the problem. It transpired that this must have reached the ears of ‘management’ and no more comments were made or an apology. On checking out the next morning it was obvious from the members of staff on duty that we had made this unwelcome complaint. We were told that “it was one of those things “ and that ever room has a big clean every month. I’m sure that is the case, but I don’t believe this jacuzzi bath is maintained properly on these occasions. As a weak compensation, a gesture of good will apparently, we was given a £50 gift voucher to spend another booking at the hotel!. I’m sorry, but in hindsight that’s not good enough, we were palmed off and my wife and myself have since felt insulted. I am going to put a true review on other websites, warning people that if they book this suite to make sure this jacuzzi bath works and is clean, and not a danger to health.