Holiday Inn Express Leeds-East by IHG

Rooms nice and clean, loved the restaurant next door.

Nothing

The room was very clean and comfortable. I could not fault it as such.

I did not like the air conditioning which did not really keep the room warm.

Good location

None

The staff were so friendly and attentive. They wished us happy anniversary and were so lovely. The breakfast was so fresh and hot too.

Very handy for the motorway 🛣️

Friendly staff

Good selection and a takeaway coffee

Nothing all good

Perfect location for our trip, lovely breakfast

One of our cupboards in the room had dirty things inside, taken a photo

Staff excellent. Comfortable bed. Good size room. Good breakfast. Good WiFi. Ample free car parking. Nice location.

Noisy residents and children

no need to go to a Zoo. go for breakfast and watch that! disgrace from Holiday Inn

A Disappointing Stay at Holiday Inn Leeds My family and I recently stayed at the Holiday Inn in Leeds, booking a room for two adults, two children (ages 16 and 8), and our two dogs. Unfortunately, our experience was far from what we expected for the £180 we paid, and we left feeling completely let down. Upon arrival around 8 PM, the first thing we noticed was a strong, unpleasant smell WEED. We also saw a group of people drinking outside the hotel premises, which was an immediate red flag. The most significant issue was the noise. Despite it being late, loud music and constant talking and laughing from the reception area kept me and the dogs awake. At around 2 AM, I went to take the dogs for a walk and found a receptionist, a person in pyjamas, and a security guard in the reception area. They were still there when I returned around 2:30 AM, with the music still playing loudly. Back in the room, the noise from their conversation was still clearly audible. My dogs' sensitive hearing also meant they were constantly alert to people walking by the door, waking us up throughout the night. Breakfast was a chaotic experience. My wife and sons went first and found the bacon to be so overcooked it was impossible to cut. When it was my turn, I was honestly shocked by the scene. A security guard was present, and it was clear the hotel was housing a specific clientele. The dining area was loud, with children running and shouting in their pyjamas, making a mess. While my own breakfast was edible because I was so hungry, the overall atmosphere was incredibly off-putting.

Everything was brilliant .. apart from 1 night

1 night a member of staff had her as what I can believe as her boyfriend at the counter all night walking the corridors checking rooms . Sleeping in staff room . I walked pasted the front desk I was about to approach the guy saw me sucked this teeth at me and carried on talking to the member of staff .

Helpfulness of staff Nothing too much trouble Staff genuinely interested in you and wanting to make sure your stay a good one.

Nothing

Staff is welcoming and friendly. Location is quiet, which is great for having a good night sleep after a tiring day. Breakfast is just basic food but enough quantity as I could see the staff busy filling in the trays. Internet was good too.

Nothing particularly, but I feel the room was quite small for family. Basically, they just extend the sofa as a bed. Nothing to complain but it does occupy the little free space so almost no more space left in the room for moving freely.

Clean

Very basic, no air conditioning in the room. Very hot and stuffy. Room very small and cramped. I was not told on booking that part of the hotel was housing homeless people .

The rooms were clean and very comfortable the staff were great very friendly and helpful the breakfast was really good lots of choices

Nothing all good no complaints

Staff are super friendly and helpful. Lovely 😊 Great breakfast!

Nothing. All good 👍🏻

the staff were exceptional as was the location. Brilliant breakfast too

hooks on the back of doors and some clothes storage space

The staff were particularly excellent and all other aspects were good.

We had a family room and the bed was against the wall which for a double bed was not as convenient as we would have liked.

Really friendly receptionist who arranged for breakfast to be ready at 7am rather than 7.30 as website had incorrect time listed of 6.30am (which was why we booked this hotel as knew we needed early departure and wanted breakfast before we left)

Just need to make sure details online match the reality

The staff were extremly helpful and friendly, room was spotless and smelt lovely, plenty of space to walk the dog. Breakfast was amazing , we were advised we could eat breakfast in are room as we had the dog

Nothing

Central location and free parking. Staff were so friendly and helpful.

Convenient location

Having used Holiday Inns on numerous work and social trips I booked for one night as was visiting family . Having arrived late in the evening we were duly checked in by Bruno in a friendly and efficient manner . The room I was assigned was poorly configured with the bed pushed against wall to allow for what appears to be a retro fitted kitchenette.This is not a setup I'm familiar with and ideal for couples when you have to resort to climbing across the bed There was a desk at the end of the bed but doesn't allow sufficient space to actually access and use Shower was only lukewarm and poor water flow The room as per the hotel felt very dated and in need of investment and the breakfast area didn't feel comfortable with large volumes of young children running around Though no fault of the staff it felt more like a hostel than a hotel Would not return

All well

Carpet in my room was a bit dirty, not hoovered properly

The location was fine the room was fine the breakfast was fine for an overnight stay

Apparently the bar was not stocked they were awaiting a delivery we were informed but we managed to pay for and have some beer and Prosecco saved for later although the guy on reception later did not believe we had some been put in the staff fridge so that they would not sell them eventually my wife persuaded the guy that we had actually paid for them

Breakfast was great, my sat back missed the location first time but soon sorted it. My sat nav not the best

Nothing, really satisfied

It’s double the price of a travelodge and far worse I expected more sadly it wasn’t a good experience for the price I paid

Comfy vibes relaxed atmosphere. Lovely staff. Really helpful&the breakfast caters for everyone. Wud stay again

Nothing

Breakfast very nice,room was clean,beds was comfy,staff friendly and polite

Good location for motorway and access to Leeds Very Good breakfast included.

Nearby restaurant was a carvery with few real options.

Room was a good size, very modern, a couple of points let it down but everything else was spot on.

shower floor was dirty, there were no nets on window so had to keep the curtains closed but

The breakfast was great.

The floor was a bit dirty in terms of the carpet, there was a fair few stains, including a big coffee/red wine stain near the window. Probably wouldn't stay again. Didn't also realize it was two single beds when booking, but probably more my fault.