Casa Tortugas Boutique Hotel - A Hidden Gem in Cancun

The comfort , view , staff , location all brilliant

Nothing

This place is a real hidden gem! The entire hotel exudes unique charm, with great attention to detail. The rooms are spacious and clean, and the pool overlooking the lagoon is just stunning!

Nothing, really. Just one thing to be aware of: there aren't many restaurants or shops nearby, so you'll almost always need to take an Uber or taxi to get somewhere (but these are very affordable).

The view and proximity to the lagoon is second to none.

Some coffee and light snacks available would have been a nice touch, since I arrived tired from my travels, and there are no nearby shops. But it is not a complaint, because I was so incredibly happy with everything here.

Attention of the staff was good. Noel left us with good impression. We appreciated the late check-out at noon.

Our room was ‘across the street’, not in the main building, which came as a surprise. We found the pictures and the information misleading, related to our detached room. We wouldn’t have chosen the hotel under these circumstances. Our location and the room was definitely not a ‘boutique’ experience. Despite the access to the main building, there’s no practical benefit of it, due to the distance. We were told that no room alternatives were available for us. In our room, we missed a few basics, as (second) bed side table or a basic drying rack. I’m sure the future guests will appreciate a better ventilation in the room, regulation of the ceiling fan (as the airco is facing the bad directly).