Meliá Casa Maya - Cancun - All Inclusive

The room it was really clean, the house keeping service is really good.

The food in the buffet is not good (no many options and oily ) the restaurants with reservations are a bit better but nothing special to be honest, and the service in the hotel ( waitresses and bar tenders) are below comparing to the service in Cancun. They have only one waiter on the beach, and the waiters at the pool are completely overwhelmed; consequently, the staff always appears stressed and unfriendly. The hotel's activities feel stuck in the 90s or early 2000s, they really need to modernize in this regard, and you have to pay a little extra for beach loungers, though I fail to see the added value. The rooms have been renovated and the beds are comfortable, but the hotel itself lacks personality.

Location

They’re changing for a early check in per hours but they give us the room after 1,5 hrs later and didn’t give us money back

It was very spacious and footsteps away from the beach!

The only thing I’d say is to make the snack bar open 24/7 because some people who travel get there late due to delayed flight times and get there hungry and only have limited food options that aren’t really the best, they should add tacos to their menu!!

Nice location. Lots to do in the area and a good swimming pool for the family.

The rooms are dated, could do with painting and the equipment didn;t all work, we had a microwave/kettle and coffee machine all plugged into an extension cable so not too safe either.