Kempinski Hotel Palm Jumeirah
Top rated by guests





9.3Outstanding
(1,096 Ratings)
"We loved everything about Kempinski hotel and residences"
Verified guestDon't miss out! Price and availability may change
5-Star Resort
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Nestled on the stunning Palm Jumeirah, this award-winning haven welcomes families to indulge in luxury amid breathtaking surroundings.
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Private beach access
Beach access
Garden
Laundry services
Accessible Parking
Beach front
Family friendly
Ironing facilities
Smoking allowed
Safe
Childcare services
Toilet with grab rails
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
9.3Outstanding
(1,096 Ratings)
"We loved everything about Kempinski hotel and residences"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
The hotel has a great pool. It is right by the boardwalk, nice to explore. The apartment was huge, nice and clean. The staff was always nice and helpful.
To reach this hotel you need a cab, it is not bad, just there is ko other option. I wish the beach, or the part of the sea for swimming was bigger.
10.0 / 10.0
We loved everything about Kempinski hotel and residences
Nothing
10.0 / 10.0
The most calm place to stay in Dubai. Excellent pool & beach relax. Breakfasts 10 from 10, as well as meals in restaurants. Luxure in everything.
6.0 / 10.0
The staff were excellent , consistently friendly, attentive and professional without being intrusive. The hotel itself is elegant and well maintained, everything was very clean and in good shape. We enjoyed the pool and the beach area, and the breakfast selection was varied and of good quality; the concierge in particular was outstanding in arranging several excursions and restaurant bookings for us.
Despite the promotional rate the stay was still more expensive than many comparable hotels, and we were disappointed to find a large construction site right next to the property, with noise throughout the day when lying on the beach. Although the hotel seemed far from full, our family rooms were placed on the first floor directly facing the car entrance and main road, resulting in constant traffic and arrival noise day and night. Because of this the terrace was essentially unusable, and we did not understand why families were assigned such noisy rooms when there appeared to be many better options available. We regretted to "fall for the discount" cause it took quite a lot from the experience.
10.0 / 10.0
Beautiful hotel with absolutely amazing staff. Our two bedroom pool suite was huge and beautiful.
10.0 / 10.0
Everything
Nothing
10.0 / 10.0
The room was very spacious and the staff were wonderful, especially the "Lady in Red". The pool area was very relaxing and clean. The breakfast was sensational, everything you could think of and all very yummy.
The pool bar staff were slow and not attentive. We waited at the pool side bar for 10mins and another guest had to get out of the pool to find a someone to go to the bar. Then we had to wait 10minns for the drinks to be made somewhere else and brought there. Takes a while in the traffic to get to the city centre from there.
10.0 / 10.0
Residences where big - fantastic big balcony reaching from the 2 bedrooms to the living room . Kitchen good size. 3 showers and 3 toilets . King bed and in other bedroom 2 twin beds .
The palm busy with traffic
8.0 / 10.0
The staff were excellent. Breakfast was very good and I give it 8.5/10 but it lacked wow factor. The eggs royale which is the benchmark of a good breakfast was excellent. The two restaurants were also very good. Nice pool and a good DJ on the weekends.
Our suite was big and again very nice. Also spotlessly clean.
Disappointing arrival experience not from the staff who were excellent but the property as there isn’t really a lobby where people can congregate and have a drink or a coffee and the reception area lacks any atmosphere which is a pity. Hard to change it now but a lobby especially in a hotel of this stature should have atmosphere.
I would have liked to see carpets in our room and the corridors. Whilst the tiles were nice they don't add luxury in the way that a carpet can.
That there are only two restaurants. Whist they're good it does limit thing things somewhat.
10.0 / 10.0
Luxury
Clean
Location is kinda far , nothing walking distance
5.0 / 10.0
good neds, a spacious apartment unique to have two bedrooms in a resort, with a good kitchen, quiet and the staff were delightful
I like the Kepindki brand, I have stayed with them before a few times and always been very happy normally very spacious and well thought out resorts/hotels. I was quite disappointed with this one. It is very old and tired. Although the staff were exceptional, I found the facilities and the hotel overall very tired and cold, with no atmosphere it felt like a 1950s Hospital. One of the things that I think made it cold was the fact that there was no carpet. It is tiled throughout and a lot of the tiles are chipped, which is not a good look. I certainly had much higher expectations from Kepinski. I also found the property very disjointed there was no flow to the outside pool area or the restaurant at the front of the pool. Nothing felt connected or flowed. As it's remote on the palm, it is also a trap because it only has two restaurants and room service. I found the prices for room service extravagant considering you are at their mercy.
10.0 / 10.0
Everything was absolutely amazing.
Nothing
10.0 / 10.0
Everything was perfect. From the moment we booked, Milena, the "Lady in Red," was in touch with us and made sure our gluten-free needs were fully understood. When we arrived, Rahim the concierge greeted us warmly, and the entire team was friendly and helpful throughout our stay.
Chef Yusuf and the kitchen staff went above and beyond, explaining every dish at breakfast and preparing special gluten-free pancakes and granola for us, which were delicious. They even surprised us with a birthday cake for my wife, which was such a lovely gesture.
The service, the food, and the attention to detail made our stay truly special. We felt genuinely cared for and would love to come back again.
Everything was great.
10.0 / 10.0
All
Value of money
10.0 / 10.0
excellent location, hotel apartment well decorated, spacious and comfortable with ocean view. staff was amazing especially ladies in red and majeeb ur Rahman was extremely helpful
nothing about this property that I did not like
10.0 / 10.0
would like to extend my heartfelt thanks for the exceptional experience we had during our stay. Your hospitality, attention to detail, and genuine kindness made our visit truly unforgettable.
A special thank you to Kamal and Lidia for their warm welcome and impeccable service at breakfast each morning. Your smiles and care set the tone for our days.
We are also deeply grateful to , Ahmed Ben Mahmoud, Mohamed ( valet) , the teams at Brunello and Vilamori restaurants—your professionalism and graciousness elevated every meal into a memorable occasion.
To the housekeeping staff: thank you for your dedication and discretion. Our room was always immaculate, and your thoughtful touches did not go unnoticed.
And finally, our deepest appreciation to the wonderful Melina. Her professionalism exceeded all expectations. From the day before our arrival to the very last moment of our stay, she accompanied us with grace, efficiency, and genuine care. Her presence made a remarkable difference.
We will gladly return, as we truly loved everything about our experience.
Warm regards,
Tout est excellent
10.0 / 10.0
The friendliest staff welcomed us. The rooms were immaculate and the sea view magnificent. We spent about 4 hours in the pool in the very well-kept garden - so refreshing in the summer heat, with a draft beer in hand by the pool bar! Dinner by the Vilamore restuarant with a view across the Dubai skyline is highly recommended. And the breaksfast buffet did not disappoint either!
Nothing
9.0 / 10.0
Our experience at the Kempinski Hotel & Residences Palm Jumeirah was nothing short of fantastic. The rooms were excellent—spacious and comfortable (Room 523 is the best), and the hotel's location on the Palm offers the best possible view, especially for a spectacular sunrise. What truly set this stay apart was the remarkable hospitality. The entire staff was incredibly friendly and cooperative, making us feel welcome at every turn. We want to give a special shout-out to Milena Chirich (Lady in Red), Ben (Front Desk), Raju (Porter), Mito (F&B - Breakfast Buffet), and Osrakana (Front Desk) for their exceptional service.
The rooms at the Kempinski are great, but the TVs are a disappointment. It's time for an upgrade—the old televisions are not what you expect from a hotel of this caliber, especially when most competitors now offer smart or Android TVs.
5.0 / 10.0
Pool staff was very nice but the reception staff were arrogant
Its not good value for the money its very outdated hotel
Feels like ur in a 3 start hotel
10.0 / 10.0
Everything was superb, top-notch service in all areas, special kudos for Milena and the concierge gentlemens. A great hotel to stay in, whether with family or alone, with quiet surroundings, extremely spacious rooms, and a great pool. The beach and sea are very clean, with a water temperature that allows you to stay inside the whole day.
Pillows are too soft for my taste.
1.0 / 10.0
There was a lizard in the room, and i was continuously being blamed by the hotel staff for keeping the doors open.
The manager who came to see us was very rude and unapologetic.
10.0 / 10.0
Amazing quality, very spacious and beautifully designed.
-
9.0 / 10.0
service 、clean 、enviroment
not accessable not small markets very realible on delivery
9.0 / 10.0
The room is big and the food was good.
The pillow is too small soft
8.0 / 10.0
Rooms were spacious. Good for family
No spa and quality food restaurants
10.0 / 10.0
Everything
Nothing
10.0 / 10.0
Everything was amazing! This magnificent hotel is an absolute gem! Our 2 bedroom apartment with a sea view was huge! It was much larger than expected and furnished with beautiful furniture. Great value for money! The gardens and the landscaping are exquisite!
Being right on the beach was lovely.
A special mention to Milena and Shuh who attended to our needs with great care. They were very friendly, helpful and knowledgeable. I highly recommend this hotel. Our stay here was way more than a hotel stay, it was an experience.
Everything was perfect!
8.0 / 10.0
Good location, good staff
Lack of activities for kids, ladies.
No EID activities
5.0 / 10.0
The property was spotlessly clean throughout and also the apartment was beautiful
The pool was too overcrowded as even though the hotel was fully booked they still allowed day pass guests making it impossible to enjoy the pool. They allowed large inflatables and water pistols which was very bad and the music was so loud my ears hurt
10.0 / 10.0
Room, pool, services
None
8.0 / 10.0
nice big connecting rooms/apartment
good aircon
location not too bad as used taxis like everyone else in dubai which are cheap.
food quality was good.
staff where friendly
food prices are shocking high
also drinks prices.
food service/speed around pool is very slow and unpredictable
hotel/rooms is starting to look dated especially for a 5 star on the palm.
10.0 / 10.0
Fine decoration, with fresh pink roses everywhere in the hotel. The garden is splendid and the pool and beach area phantastic. Appartments are spacious and well thought, while amenities cover all needs.
Breakfast offers a large variety of choices, while a la carte menu for lunch/dinner is towards fine-dining, with well-prepared food and exquisite plating.
The staff provides excellent service and nothing is impossible. All our wishes and requests were fulfilled. Congrats to all teams: concierge, restaurants, housekeeping, pool&beach!
Everything was perfect!
10.0 / 10.0
Spacious Rooms, nice pools with no deep ends, excellent buffet and commendable hospitality of the staff
9.0 / 10.0
Staff, food and pool
Leaking from the ceiling of bathroom in the master bedroom room.
10.0 / 10.0
Cleanliness, access to beach and pool, friendly staff towards families
-
9.0 / 10.0
- Amazing hospitality
- Good variety of breakfast
- Fantastic location
- Nice pool
I was asked for high floor apt but they couldn’t arrange it even though.. they have apologized due to non availability of other departments..
10.0 / 10.0
excellent facilities, customer service and respecting of privacy with family. staff were not intrusive and very accommodating. special mention to duty manager Ahmed for his impeccable welcome once again.
lack of restaurant choices. kids club could be upgraded and extended to accommodate for clientele.
9.0 / 10.0
Huge rooms, direct exit to the pool and beach from the room, good service, vary and tasty breakfast.
Old bathroom equipment - needs to change
10.0 / 10.0
The hotel contacted me a few days prior to my stay to confirm my travel arrangements and inquire about any specific needs I may have had, such as dietary restrictions or transportation services. This was a thoughtful gesture that was further confirmed by an email.
I can confidently say that every aspect of our experience was nothing short of royal treatment. I cannot think of a single thing that I did not like.
FAQs
Is parking included with this resort?
Parking is not specified as an available amenity at Kempinski Hotel Palm Jumeirah. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Kempinski Hotel Palm Jumeirah. Enjoy the water!
Is Kempinski Hotel Palm Jumeirah pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Kempinski Hotel Palm Jumeirah?
We found 32 amenities for this rental. This includes business facilities, concierge services, free wifi/internet, free parking, and air conditioning.
