Heliconia Villa

Location is very good, staff is very polite and helpful. You are right in the middle of night life and still having a relax quite stay.

Kitchen needs improvement

Lovely Staff Clean spaces

Clean, great location, good security. Large pool and comfy beds.

Kitchen very basic, few pots etc but did not want to cook anyway. No water dispenser but staff kindly delivered 2 large water bottles.

The location was excellent for a holiday. The kindness and offering of help from the staff was very good. Tirta was very communicative and responded when we often had things that needed to be attended to. Probably one of the most beautiful entry gardens in the Town of Seminyak. The actual bedroom was lovely cool in the bed was clean linens and very comfortable. The gardener had done the most beautiful job I will attach pictures so you can appreciate the conundrum of the exterior beauty versus the actual comfort and convenience of the villa. #4

We were put in a larger villa #4 and they locked one of the rooms since we paid for a one-room apparently. At our arrival it hadn't been ready. At first look it was stunning, but the kitchen area was a nightmare and there was very little supplies and what was there was rusted or old with the exception of 2 pans We had to request to get a functioning kettle and toaster. No microwave no kitchen towels to dry dishes with etc. old and dirty kitchen sponges and it was filthy and unorganized in all the cabinets. The bathroom was not very clean the bathtub didn't have a plug there were lots of spider webs amongst the plants and you couldn't use cabinets under the sink They were sealed or locked. Hot water ran out after one shower and usually halfway through the shower. A large carving over the master bedroom fell down while we were in bed fortunately no one was hit. We ended up leaving 3 days earlier telling them we were staying with a friend as we didn't want to offend. We didn't ask for a refund We just left.