Shangri-La Qaryat Al Beri, Abu Dhabi

Beautiful rooms

Not enough loungers by the pool

This was our third time and as before has been a wonderful stay, very nice hotel and great atmosphere and environment, the quality of the food is excellent and the restaurant staff is super nice, excellent family staycation!

At check in the staff was not very clear, I asked for a higher floor room with mosque view but he told me that on the higher floors is another category but it wasn’t accurate as previously I ve been in these category room but on an higher floor on the right end wing of the hotel, anyway after I insisted on my request we eventually got a different room just 1 floor up then previous one and it was a nice just there was no view of the mosque, apart this small misunderstanding everything has been great!

The location only

The staff rude not helpful, and the room style its very close to each other I can hear everything from the neighbours room like they are with me in my room, no privacy at all. I can hear them very clear and for each step they will move or talk i can hear them, it was not comfortable at all i didn’t sleep well

All - interior, service, dining

Maybe territory which connects the sea can be more green

I liked everything in the property. It is a resort with lots of of varieties and attractions. Very nice room sizes, beautiful atmosphere, very welcoming staff

I did not find anything disliking the property

Breakfast was fantastic as there was so much choice.All staff were both helpful and efficient, nothing was too much trouble.I even returned to my room to find a bookmark slipped inside.It was these thoughtful touches that made my stay so special.

Two new lampshades as mine were a little shabby!

We booked a room for a one-day stop-over in Abu Dhabi. We had previously booked a tour of the city, but were still suffering some gastronomic issues from Egypt, so we took a shorter version of the tour. Coming back to the hotel, it was nice to be greeted by multiple staff members assisting our checkin, dinner recommendations, etc. I spent a couple hours at the pool, and we also just sat on the veranda watching boat races from a special event. We felt relaxed for the first time in a week. The room was first-class, what we expected at such a resort. We passed on 6the "International buffet" dinner, due to afore-mentioned GI issues, but had a small dinner at the onsite Chinese restaurant, food was excellent. All in all, my only regret was that we didn't stay a few extra days!

N/A

Perfect place to relax!

Beautiful clean spacious rooms, good food and friendly helpful staff

Not enough sunbeds by pool

Chilled and relaxed feel. The canal boat ride to the souk - Garden room and pool

Smoke detector lights in room - light flashing is too bright (ha) only complaint

Everything, it was worth the money great service abd facilities

None

Very well maintained property.

None

Quiet and peaceful resort, spacious rooms with view, tasty breakfast and food, nice classic style decor

Nothing major

The hotel is very nice, good location in front of the grand mosque, however there is some new building construction so the view is half obstructed, the food was really good especially on fish night the dinner buffet was very tasty and the quality of the food was amazing!

Toiletries should be upgraded, especially toilet paper was and still is quite poor quality, also they charged for coffee at the dinner buffet, it’s not about the price but water and coffee at least should be included in the dinner buffet like for the breakfast

Property, staff, facility, rooms are very nice!

Beach/ water

Hospitality is top notch, I am just impressed with the staff. So welcoming, every person at each and every corner was smiling and so supportive. Breakfast was too good, freshness and quality of food was too good. Pastries were so fresh, first time in any resort I saw, they were serving totally fresh juice in breakfast and even u can ask fresh juice of your choice. Variety of eggs , overall wonderful. Just very less option for vegetarian, though I am not vegetarian , still just a thought. Complimentary water and cooling box at beach/Pool was nice gesture.

Little seepage smell in washroom, but it wasn’t a big issue. Overall it was clean and we didn’t complaint about it, if we might have complained they must have done something about it. Also they can add some play area or activity for kids.

Nice and comfortable,Beautiful too

Nothing

The price the tour by boat

On the pool at 6 there is no service of providing food even if the pool open tell 8 why ?

The location the pool! But first of all the moroccan guy from the reception gives us the Ruby suite! We appreciate this so much!!

Shouldnt be kids in the main pool!

A lovely spacious room with the most comfortable bed and pillows just as I like them. A scrumptious breakfast that lived up to expectations! Friendly staff. Perfectly located room that allowed us to walk out and enjoy the pool and beach. We will be back.

Nil.

The Breakfast Buffet was amazing and the daily choice for Indian and Oriental changed giving variety and choice. The staff were helpful and were always attentive. The front desk staff were great and accommodated our early arrival and late departure requests. Housekeeping staff were always available when requested to attend to the room when required. The pool area and gym staff were helpful as always.

The extreme heat at this time of the year that we visited.

Shangri-La Qaryat Al Beri in Abu Dhabi is a swan of a hotel—aged, graceful, and steeped in its former glory. When it opened in 2007, it was likely the pinnacle of luxury in the UAE, and much of that grandeur still lingers. The architecture is elegant, the grounds expansive, and a 15-minute boat ride through the hotel’s private canals evokes a sense of serene opulence. The setting feels more like a palace than a resort. What truly sets it apart, however, is its soul. Many of the staff have been here since day one, and their loyalty reflects a deep connection to the place. This is not a trendy, Instagrammable newcomer—it’s timeless, dignified, and confident in its character. A hidden gem for those who value atmosphere, scale, and enduring hospitality over fleeting glamour.

But so is the passage of time. In our room, we found a wall-mounted volume knob for a sound system that no longer worked. The telephone was clearly from another decade, and there were no sockets by the bed. The hotel had clearly been ahead of the curve when it installed USB charging ports directly in the walls, but now, we found ourselves walking around the room looking for USB-C—without luck. The decor, while still carrying a certain Middle Eastern charm, felt dated. It wasn’t about taste—it was about wear. The colors, materials, and furnishings all seemed frozen in time. A careful update could easily preserve the hotel’s identity while restoring its impact. The clearest sign of decline, though, was at breakfast. There was no host stand, no clear system—just a quiet build-up of guests at the entrance, all glancing at each other to confirm we were, in fact, in a queue. We waited over five minutes before anyone acknowledged us. When we were finally shown to a table, it hadn’t been cleared. The person who seated us said they’d “make it nice,” then left. We waited again, until someone came back with cutlery and napkins. Later, one of us asked for a latte and received a cappuccino instead. We mentioned the mistake, but nothing happened. At the self-serve water station, there were no glasses, and the jug was empty. Again, we had to ask someone to refill it. The staff were friendly, but overstretched. The mood in the breakfast area was tense and under-managed. Individually, these are small things. But when experienced together, they reveal something deeper. Shangri-La Qaryat Al Beri is still a hotel with soul. The layout, the setting, the staff—they’re all assets. But the hotel now needs attention. Not reinvention, not a rebrand—just a thoughtful investment in maintenance, service culture, and momentum. It deserves that. And so do the guests who still choose to come back.

Breakfast and the Room

The ambience, Staffs were really nice.except the restaurant staffs

Restaurant staffs (During night), I didnt like their treatment towards guest. But the staffs in the morning shift were really nice .

Everything was perfect

The ambience, the chain of hotel having stayed in many worldwide, everything is thought of for accommodating all guests, extremely clean with all great facilities.

The only downside with this hotel is the gym is a little too far away , could be a lot better if it was structured inside of the hotel. I have stayed here on many occasions and that’s the only place it falters.

Old and beautiful architecture facing Abu Dhabi Mosque. Our deluxe room with a direct access to the garden and the pool was so great. The buffet there was the best I ever saw!

Perhaps the location a bit far from the city center.

Very nice pool and massive breakfast selection

Feels a bit run down, not the luxury experience I would have expected for Shangri-La... Like the terrace around the pool was kinda messy with a decoration of fruit that had gone bad... Not very elegant clientel

The staff is truly exceptional! Most helpful, proactive and with excellent communication between departments, shifts and colleagues. They go extra mile, so we felt so well taken care of. Loved that our room had a balcony and a sea view! Location was perfect for our purposes - not that far from the airport and Yas Island and just 10 min to Shaikh Zayed Mosque - marvelous! And they have a beautiful view on it (the mosque).

Would be nice to have a coffee machine in the room, but it isn’t normally provided for our room category there.

Staff were all exceptional, especially our housekeeper Brahma, were went beyond the call of duty.

There is nothing not to like

All staffs are so good. And breakfast

When I enter the room, I got some mold smell….