Novotel Freiburg am Konzerthaus





7.8Good
(4,318 Ratings)
"Conveniently located close to transport hubs. Comfortable room, well equipped bathroom. Excellent breakfast buffet. Good choice of meals served in the bar."
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
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Just next to Freiburg Concert Hall, this hotel offers modern accommodations and a spa area. Freiburg’s historic old town is a 10-minute walk away.
Business facilities
Free WiFi/internet
Free Parking
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Laundry services
Sauna
Family friendly
Ironing facilities
Safe
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.8Good
(4,318 Ratings)
"Conveniently located close to transport hubs. Comfortable room, well equipped bathroom. Excellent breakfast buffet. Good choice of meals served in the bar."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Conveniently located close to transport hubs. Comfortable room, well equipped bathroom. Excellent breakfast buffet. Good choice of meals served in the bar.
A minor complaint that check-in was slow. Really needed a second person on Reception. However, check-out in the morning was excellent.
9.0 / 10.0
Large, clean room. Very comfy bed.
No safe.
7.0 / 10.0
Large room with good space, free minibar with good variety of drinks and snacks, very close to main station
Dark rooms with not enough lighting was the main issue. Rooms are quite dated and feels old. And although room was described as having a kettle, it was not there, although it was provided when I asked for it.
1.0 / 10.0
The electronics which we accidentally left behind in the hotel room was kept by hotel. We get back to them in a few hours after checkout to ask but they said that they could not find it. Not even single apologies. So be careful with your personal belongings not to leave behind when checkout.
6.0 / 10.0
Location and pool.
Took 35 minutes to check in even though it wasn’t crowded.
6.0 / 10.0
Sauna included
There has been smoking in my room the day before. The hotel looks a bit weared out in the halkways
10.0 / 10.0
it was close to station it was close to eating places and shoppin
8.0 / 10.0
Central location. Good size room with plenty of hanging space and draws as we were there for a week. Breakfasts excellent plenty of choice.
Bedside lighting could be brighter difficult to read. Pop up sink plug in basin didn't work. Reported but not sorted but managed.
1.0 / 10.0
It was clean
The stuff was rude. They had zero understanding one of my family member was sick and we need it to stay few more hours after check out time. Instead we had to pay one more night for three people.
Although the hotel has its own parking we had to pay 28 euro per day. Again they charged us a full 24 hours extra although we were just two hours extra after the check out time.
The beds were very hard. The ’spa’ is old and the chlorine smell was overpowering. In general the whole hotel is outdated. You feel you landed in 70’s. It is not a 4 star hotel anymore.
10.0 / 10.0
The hotel was very, very nice! The view was incredible. It has everything we needed! The staff was wonderful! The town itself was so charming!
Nothing to say. It was excellent!
7.0 / 10.0
No
front desk staff were noticeably unfriendly and inattentive.
9.0 / 10.0
Location
I expected to have a power outlet next to the bed and a safe in the room.
9.0 / 10.0
Excellent location opposite the Freiburg HBf station.
Restaurants, bars, and shopping just around the corner.
Clean and modern comforts..
Freiburg has a lovely mixture of traditional German buildings with modern architecture.
Just like most modern hotel rooms, I find the lighting inadequate.
I was surprised to discover that the my room didn't have a safe for my passport and important documents.
9.0 / 10.0
Perfect geographical location, friendly/helpful staff and very good restaurant
The pool could have been larger, and the lockers in the pool were not lockable.
9.0 / 10.0
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1.0 / 10.0
Good location
Where to start?
- front desk was not helpful, didn‘t even knew about the own parking conditions and prices. Charged us differently for the same service. At least the nice man at the front desk from check out saw the flaw and corrected that mistake. Thanks for that!
- we had 3 rooms, 2 of them had no tissues (just one inserted, so that it looked full).
- one room had no soap. We told the front desk, nothing happend. Also not the next day after room service
- toilet was not clean upon arrival in one room
- no toilet paper in one room.
7.0 / 10.0
Swimming pool was nice, but a little small.
In the restaurant portions are big, but the menu is quite pricey; kids menu 19 EU. Burger 26 etc. Also the food was rather bland.
6.0 / 10.0
Easy for parking and good location
The rooms are outdated the hairdryer doesn’t work no phone system to call reception.
9.0 / 10.0
Spacious room, hotel has a lot of facilities. Location is also good.
9.0 / 10.0
The room was very clean. The breakfast was good. Staff was friendly. Location very good.
8.0 / 10.0
We loved the location, the hotel was clean, breakfast was excellent and the pool / sauna was a great facility. Really happy with the stay overall.
We didn't have enough pillows and the kids had been given just one small duvet to share...we asked for another one and we're told we got lucky to get the 'last' one...surely Novotel can invest in enough pillows and blankets.
9.0 / 10.0
Superior room included full mini bar. Room large and clean with comfortable bed. Bathrobes and slippers also provided. Also great location.
A little bit expensive.
4.0 / 10.0
24euro/fruestuck, in compare of present Yen Currency
9.0 / 10.0
This was the first hotel we’ve stayed in for a long time that actually had a seriously comfortable bed and pillows! This is what means the most to us when travelling because having a good night’s sleep is so important to enjoy our vacation to the fullest. Location is perfect - right next to the main station, close to trams and so many options to eat nearby. Staff were helpful and friendly, and the chocolate cake I ordered from room service was incredible. It was also nice to be able to open our windows in the hotel room for fresh air.
10.0 / 10.0
I will come again :)
6.0 / 10.0
Nice size room
Service of room pathetic. Don't replace shower-gel/shampoo when finished. Do nor replenish coffee, tea, milk or water when service rooms. Had to report to management and even then only 1/2 of items replaced/replenished.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Novotel Freiburg am Konzerthaus. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Novotel Freiburg am Konzerthaus. Enjoy the water!
Is Novotel Freiburg am Konzerthaus pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Novotel Freiburg am Konzerthaus?
We found 25 amenities for this rental. This includes business facilities, free wifi/internet, free parking, pool, and non-smoking.
