Best Western Queens Hotel

On a whole the staff were great though the two servers at breakfast let the team down slightly. Room was large, clean and comfortable. Location is brilliant for a shopping trip

When we arrived the receptionist said our booking had been cancelled which we hadn't done- she quickly organised a room for us though Even though the breakfast servers weren't doing anything else they didn't clear any of the dirty plates etc off our table during breakfast so by time we finished it felt the table was piled high The bar didn't open until 5pm but since it was January it was perhaps understandable

The staff were very friendly and the room was clean.

The mattress was a bit soft which meant I didn't sleep well

Room was so clean, bedding pristine and beds so comfortable. After a stressful day we got a much needed amazing rest. The night porter was so helpful and polite-we felt welcomed and given a safe haven for the night. Teas/ coffees/ snacks in ample supply. Stunning view of the Tay from the 3rd floor room in the morning. checking out was simple with attentive polite and friendly staff. Would highly recommend if you like a lovely old building with character 5 mi ites walk from the shops and railway.

Nothing.

Very close to everything . Property was exceptionally clean.

Maybe because of the time of year but the bar was closed.

Cosy room with an excellent en suite and comfortable bed...The location was excellent and parking was an added bonus...The staff were helpful and pleasant plus the breakfast was above average

Noisy guests slamming doors

Breakfast was really good. Staff are brilliant and very helpful great place to stay

The staff were very polite and very helpful, went out of their way to help, although very busy during this season. The hotel is not the most modern but this promotes it charm, better than the bog standard corporate chains

Told by barman it was closing in ten minutes, although we were guest, manageress changed that !!!

Very good communication before arrival. Excellent service from the night reception. Big room. Large comfortable bed. Perfect location.

Location was ideal for walking to restaurants in city centre. Parking facilities were a bonus. Staff were friendly & attentive.

Some food items in the buffet breakfast were not hot - hotel was quite quiet so understandable.

Nice character building, room was fine, staff friendly, breakfast as expected, good location.

The phone number on the booking.com advert didn't work so I couldn't get through. Admittedly I could've googled it but got distracted and didn't, so didn't end up calling to find out they had free parking at the hotel. Instead I spent money on a local council car park. Not really the hotel's mistake but a working phone number on the booking.com profile would be useful.

The staff were friendly The hotel car parking was fantastic The location was right next to the DCA and the Dundee Rep where we were going

Maybe wall paper a bit dated

Great location in centre and easy available parking.Price great.Rooms adequate. Great old building with architectural features of interest:high ceilings, grand staircase, mouldings.

Room 205...sink had been broken and repaired messily. Seals on bathtub had been repaired with lumps of silicone. WiFi didn't work. Didn't miss WiFi but most would. Bathroom was usable but just looked botched.

i guess it’s location is good, and it has some charm but could be an excuse for lack of maintenance or updating some parts of hotel.

after a long day travelling was ready to jump into a bath here but soon as i arrived, wifi didn’t work so down 2 flights to get that fixed. then ran bath - no hot water at all. so i had a quick cold shower which was awful. after a bad night sleep on a mattress that’s left my back crippling, i was hoping there’d be some hot water this morning so ran shower and NOTHING! was awful! if i knew this would be the case id stay on the streets i think.

Staff were welcoming and attentive. The hotel's location in the city center allows easy walking access to most attractions and venues of interest. The fried breakfast in the morning was tasty and filling. The room and bathroom was clean and tidy. Free car parking. Wifi was available, although I didn't use it.

Let me start by saying I'm not one of those fussy hotel guests. I've experienced excellent stays at many Dundee City Centre hotels over the years. This will be the first time I've reviewed a hotel where the overall experience was disappointing. The decor throughout the hotel appears exceedingly dated and tired. The hotel could do with a big injection of cash to bring it up to the standard expected of a £120 a night stay. I suspect I was in a corner room, where even with the radiator on full pelt, the room was chilly to the point I woke up cold in the middle of the night. I had booked a King's sized suite, but the bed felt more like two smaller mattresses pushed together. They mounted the TV in a strange location on the wall, which throws off the look and energy of the room. No hot water in the shower in the morning. I hate cold showers! I found eggshell in the portion of scrambled egg I had. Charging extra for the machine coffees at breakfast is not a good look. This is the first time I've come across such a policy. When asked at checkout how I found the stay, I mentioned the cold shower and the chilly room. The receptionist appeared to be powerless to do anything except offer her understanding.

Plenty of hot water, great location for city centre access, free parking, room was very spacious and warm.

No 230v sockets next to bedside units, no sockets in room with USB outlets, long wait for breakfast (mixup between waiter and kitchen, it was only us that were affected),

Good location, price, helpful staff. Parking a bonus too.

Nothing

Location was spot on for our visit, gig venue was a short walk away, and turns out so was the after-party! Loved the grand staircase and the rooms were clean and had all we needed - ironing board and iron were in the room. All staff -from the reception to nightporter and housekeeping were friendly and helpful. Car parking out the back was ample and easy to access.

The lift door was a bit dodgy and didn't fully open but it was reported and fixed right away.

Central for everything

The breakfast although plenty used to be amazing and I mean amazing so a definite lower standard to what it was this is a beautifulold buildingand still better than any chain hotel..

Walking distance to city center and large car part free of charge.

Satisfied with all.

We loved the peacefulness. Close to Town. Which was perfect for catching up with family. Booking with Best Western directly a free breakfast was included. Couldn't ask for anything more 👍

Nothing not to like.

Nice friendly hotel with a bit of history.

Clean, friendly staff, rooms big and location very good

The location is ideal fairly close to main centre.

Building is quite old and creaky. Price was a bit on the steep side for a midweek night. Original room I was given wasn't made. I went back to reception about this to be fair and she gave me a decent room that was made.

Location and price

Needs some TLC but for the price it was ok

Central location, plenty of free parking soaces

Nothing negative to add.

We arrived about 10am to drop our bags at reception. However, the staff checked us straight in to a ready room. Fantastic! The buffet breakfast was good, the staff quickly topped up any items.

The room was small.

Location, car park great, showers great

It's a little dated but it has a strong history

Despite its age, the hotel, room and overall facility is excellent. The staff and the breakfast were outstanding. We felt it was an overall wonderful experience and well worth the price.

We did not find anything to not be of our liking. The location was convenient to the center of town and to transportation.

Very central

Badly needs refurbished

The location . The architecture of the building

Staff were scarce . There was no food available for lunch dinner . This was not advertised and not informed at check-in . So we had to leave hotel to find somewhere to eat after a long journey and not in the best of health. Had to make a a phone call to get served at the bar . Then we were locked out in the car park . Had to walk up a hill round the building in torrential rain to get into hotel Not good for two disabled people. On stick and with breathing issues . There was no air in the room , no fan and windows did not open so was very uncomfortable for someone with breathing difficulties. There was no fresh towels replacement of tea/ coffee milk on 2nd day . At £90 per night this should have been policy . We could have booked other more exclusive hotels for same price but choose this for location/ car parking and availability of bar food / refreshments for ease due to our disabilities. On the first morning our breakfast was given to another table they started eating it then they’re on breakfast was brought out and offered to them which the declined . It was then brought to us and asked if we would just take that instead or have to wait a while for ours to be cooked !! Really ? We choose exact item for a reason. On the plus side the girl at check-in was lovely and allocated a room as close to lift as possible. And the lady on breakfast today was lovely and very accommodating. . Another down side which was a bit concerning was the presence of certain group of non paying guests especially around car parking and area which is quite isolated and dark . You don’t expect to feel this anxious when paying the same rates as other reputable hotels

Breakfast was fresh and tasty. Liked the historical connections, the main stairway is beautiful. Staff were pleasant.

When we got to the room it stank of air freshener. It took hours to get rid off. I also think that if hot breakfast stops half an hour before the end of breakfast then it would be good to warn guests of that.