B&B Napoli's Rooftop

We stayed here for one night near Naples Central Station. The apartment has a modern design and the view from the terrace is really beautiful. However, the room itself was quite small, and the extra bed was unfortunately not comfortable at all – the mattress was uneven, and the bed frame felt a bit unstable, placed right next to the double bed. The bathroom could use some maintenance, as one of the cabinet doors was loose, and there was no bath mat or bin inside, which would have been useful. The neighborhood around the station is quite rough, and while it’s understandable given the location, it’s not the kind of area where you’d want to walk around too much at night. Overall, it was perfectly fine for one night and convenient for catching an early train.

It was so near to the train station, many shops under the hotel, the view from our room was wonderful, smart tv, bathroom so clean, the bed was big and comfortable, it was a good hairdryer.

The breakfast was included but it was more like snacks, and in the hotel page wrote that it is possible to help us to go to the airport but this wasn’t really right!

Just big enough for my son and I, also very clean and cold.!!!

I would like to have some one picking me up at the airport. I know we arrived early but, I think they need to have the ride available for clients, when they arrive.

Great location, easy to find and get to. Room was good, terrace had the best view of Vesuvius and city.

Customer service: there is no staff present on site, only talked to Christian over Whatsapp. He has a lot to learn about how to speak to customers. First night after late arrival we had to stay in different room because ours wasn't ready due to water issues?! In the new room bds did not have mattress protector, pillow protectors and sheets had stains, blanket which was more of a bed cover had holes and crusty stains and no duvet bag. After complaining we were told that their bedding is sparkling and even the pictures didn't couldn't convince Christian. Two days according to him they cleaned the room as an act of kindness. In the process personal clothing and personal hygiene items were touched and moved around, plus some personal items misplaced. Initially i was told that it didn't happen and accused of not knowing where we left it. After countless messages day after missing items were hanged outside on the door handle. No apologies just explanation that it got tangled in the sheets. The new set was stained too. Third bed wasn't single. It was foldable bed which is not suitable for a grown man. Bed was broken and extremely uncomfortable to sleep on because it was saggin. it was allegedly changed after complaining but the new one wasn't any better. Room is not big for double and single bed and goes against safety and fire regulations. So the bigger problem was the hygiene: mold, bathroom not cleaned proper, furniture on the balcony dusty and broken. We chose it because of reviews but unfortunately were quiet unlucky on this occasion. Either standards have gone really down or previous reviews have been quiet polite. The worst for me was that we were accused of complaining because we don't like the room which cant be further away from the truth.