The Apurva Kempinski Bali

Comfort and staff friendliness

Our stay at The Apurva Kempinski Bali was exceptional. The breakfast spread was superb, with halal options available for Muslim guests. The room was immaculate, and the comfortable pillows and mattress ensured a restful night's sleep. Every detail was thoughtfully maintained, making our stay both comfortable and memorable.

None, everything was perfect.

The resort is breathtaking, with stunning architecture, spectacular ocean views, and an exceptional location in Nusa Dua overlooking the Indian Ocean. A special thank you goes to Bagus and Dewa, whose kindness, professionalism, and genuine warmth exceeded all expectations.

The grandeur, the 10 storey outdoor staircase, the aquarium (albeit outdated), the whatsapp access to concierge, the beach access, the large pool. We received a generous room upgrade and appreciated this.

The pool in the room was freezing and no way to heat it or therefore use it, the staff were nice but they frankly told us some things that just weren't true. For example they told us no need to book drinks at pala and then when we arrived we were told there was no room upstairs and we should have booked, we said maybe it was our room type the two staff we spoke to said nothing. We had a similar issue trying to leave. We asked to book a car to the airport when we arrived and then again Monday morning . We called and messaged. We then got worried we would miss our flight. The car issue got sorted but last minute so that worked out ok but a but stressful. That was ok. We then waited until 1205 before our the butler picked up our bags and we had told the concierge we wanted to have it picked up by 1145 and the car ready to leave at 12. So again, poor unreliable communication meant we waited and were stressed rather than relaxed. The truffle eggs we order for breakfast when received were cold. We imagine they sat waiting for the other guest with us omelette to be cooked but it meant the scrambled eggs that looked good were actually cold and soggy by the time we got them. When we arrived on sunday we were kindly walked to the room whcih was good but a lot of what we were told about kids club, the bookings for drinks etc didnt exactly pan out as planned. The furniture in the room is bit dated.