Shangri-La Karesansui Hotel

Beautifully designed hotel, and very charming and helpful owners and staff. Glad we booked there! And the breakfast was fantastically prepared. Both western and Chinese style.

Fantastic stay and very wholesome service

Amazing stay with incredible hospitality. I have never experienced such warm and thoughtful hospitality from hosts before. They picked me up from the airport in the rain and welcomed me with hot tea and snacks. I was also given a lovely goody bag of souvenirs to welcome me to Shangri-La. The room was so cosy and comfortable with wonderful attention to detail and beautiful design features. Spotlessly clean and well maintained. They prepared me a delicious vegetarian, home-cooked breakfast and brought me warm milk at bedtime. Incredibly helpful and assisted me in booking a driver to take me to Lijiang, Baishuitai and Leaping Tiger Gorge. The family made me feel so welcome and I will definitely stay again if I get the chance to return to Shangri-La. An incredible stay~

The hotel is well located, and has a bold design (very contemporary). But don’t be fooled by the cool photos. The actual building is precarious (as I explain below). On the upside, the staff is exceedingly kind, and the breakfasts were incredibly good.

There was no wardrobe—how are guests staying for several days expected to organize their clothes? There was also no desk or chair. Overall, the room was uncomfortable and poorly equipped, suitable only for sleeping and showering. The photos posted online give the impression of a sophisticated hotel, but my experience was very different. During my four-day stay, the room was not cleaned once, and neither the sheets nor the towels were changed.