Altitude at Krystal Grand Cancun - All Inclusive

It was convenient, affordable and in a central location. Almost everything was convenient and within the immediate areas unless you’re an adventurous person like me. If you don’t like the main pool, you can utilize the other ones except the VIP. There were small gift and souvenir shops within the resort. Staff is around to assist around the clock, my room was ready upon arrival and it was very spacious. There was not a lot of noise, the breeze and views were amazing. The beach was clean and the staff were very attentive. The absolutely best part was the SPA. Definitely worth every single PESO! This was my first ever massage and facial. When I say the staff helped me choose the right package and treatment for my skin. The session from Consuela was A++++. I couldn’t have asked for a better experience. I got a deep tissue massage that I didn’t even realize I needed! A vibe for sure!

Although everything was good for the most part, I noticed that it took a while to be “respected” but once completely settled in, it felt a bit more comfortable. The room could have used a bit more TLC with floors, “complete” linen changes and security. The balcony door did not completely lock and there was no security latch on the door so I made a makeshift latch. The internet was spotty and the food was TERRIBLE! I came to Mexico to eat MEXICAN FOOD. If I wanted lunch meat and cottage cheese I could have just went to Food Lion! All of the restaurants were almost inaccessible due to booking(or so I was told) or menu choices. I wanted a fajitas, tacos or something. The resort had not one of these in sight. Food was TRASH and I was starving. The only thing I could stomach was the breakfast but still no good meat options. I eventually walked to get something decent. The only other thing is by the end of the last night while I was relaxing on the balcony, there was a roach and I don’t know maybe it’s normal there but certainly not normal for me. I ended my night early and ran into the room.

We had an amazing stay! The service was excellent from start to finish. A special thank you to Mariana and Paola at the front desk, they were incredibly kind, professional, and helpful. They assisted us with changing our room and made the whole process easy and stress-free. Their care and attention really made a difference.

The first room we were assigned was quite noisy. We would kindly suggest checking the room doors to ensure they close tightly and provide better sound insulation, as noise from neighboring rooms can be disruptive. We appreciated that the staff quickly helped us change rooms, which greatly improved our stay.

The location and food and drink options were great. They hosted a fantastic July 4th celebration with bbq, ribs, hot dogs, hamburgers, desserts, nachos, and salads. The event even had fireworks at the end and the red, white, and blue decorations were awesome. It was fantastic!

The hot water ran out for our showers two out of the four days we were there.

Location and beach

The servers Alejo