Altitude at Krystal Grand Cancun - All Inclusive

I and my family have come there for years. The food was better this year. (Last fall, the food was not great, and resturants weren’t open at times) I love the hotel and love the people .

Just happened to be awful weather and tons of stinky sea weed. But that can’t be helped. I did go for a special occasion and my conserige Jose, did everything he could to help me since the weather was bad, but the management would not budge. Pretty unkind of them and ridiculous. (Celebrating what would have been my 50th anniversary with my husband if he hadn’t passed away the year before.. but I wanted/needed to be there on the day and honor the memories I had!) If it wasn’t for the great other people, I probably wouldn’t return.

It was worth every penny spent on it, especially the all inclusive package made it so easy and fun

Nothing

We had an outstanding stay at Krystal Grand Altitude, highlighted by excellent service and a very enjoyable overall experience. Our VIP Concierge, Jose Gil, truly elevated the trip—he was attentive, responsive, and always available to assist. From recommendations to reservations, he made everything seamless. We especially appreciated his proactive communication and the fact that he checked in throughout the week to ensure we were having a great time. The level of care and attention to detail made our stay feel personalized and stress-free.

Very little to note—overall it was a great experience. If anything, minor delays here and there during busy times, which is expected, but nothing that took away from the quality of the stay.

The quality of mattresse and pillows Food in French restaurant , grill restaurant

Entertainment, activities, buffet restaurant for breakfast and lunch ,altitude restaurant for breakfast, no heat pool