Hyatt Ziva Cancun All-Inclusive

Staff were professional, respectful, and friendly!! Property was kept clean and probably the best beach in all of Cancun.

We liked everything about the property!!

Everything about this resort is completely amazing. The infrastructure, the cleanliness, the hospitality from the team. We needed to leave the hotel a little later and Odalys was very helpful and kind at the front desk, making it possible for us.

Localização ótima, atendimento e serviços de toda equipe foi sensacional, desde recepção, garçons, cabana, restaurantes, golfinhos, difícil ver isso em outros hotéis em Cancun. Muito educados e prestativos, SUPER RECOMENDO!.

Nada, tudo perfeito.

Location was good. The people throughout Cancún were exceptional.

The property restrictions to the pools was poor (no pool access in the evening). 2 jacuzzi/hot tubs were never hot only warm (possibly to accommodate children and those drinking heavily). Access was limited to 9pm. Stand up paddleboards were not available due to damage. Extra charge was requested for double kayaks. Ocean swimming and usage was limited to a small area. No ocean access in the evening. Food was fine, but best at buffets (with wonderful attentive staff) Extra, unidentified charges were required (not covered by booking.com). We had booked 2 rooms for family of 5 but they did not provide adjoining rooms (required significant additional charge). The 2 rooms provided were in separate buildings. The Hyatt Ziva exercise program had exceptional trainers (Eduardo and Carlos) but limited availability. The most entertaining part of Cancún are away from the property (Isla Muheres, Cenotes, Jungle Adventures, Mayan Sites). The exceptional warm, friendly, helpful, considerate people of Cancún Mexico are an absolute blessing.