Altitude at Krystal Grand Cancun - All inclusive

Amazing stay but wish the entertainment was a bit more I guess. But love the location and the beach and beach view was amazing. Also from my partners side, he wished there was more steak options on the menu’s. But other then that was amazing stay and the staff were very nice.

This is my 2nd. Time at this hotel, and it won't be my last. Everything was great.

Have stayed here before and this is our best visit this time. Food is above what is to be expected at an All inclusive. Zacharias at the Dijon was wonderful. A great food experience at the Dijon. Beach is the best in the Hotel zone with the jetti to give you calm water and see the fish. The room and the view from the Altitude Tower is worth the little extra it costs. The only bad thing was we had no hot water the entire 5 days in our room. It was tolerable especially since we were out all day in the sun. If you are not interested in the Time share pitch let them know from the very start and don’t waste your time or there’s chasing after you. Highly recommend the Grill restaurant and the Dijon. The Risotto was good but typical and the Japanese/Hibachi was the same. The coffee shop has Gelato in the afternoon so you better get there before 3 because they make 1 batch 5 different flavors and once it’s gone…it’s gone until the next day. Hopefully we will be back soon

Not what I expected!! Food was mediocre. No selection at all. Cafeteria food to make it more easier understand!! Pool bar was slow at serving after tipping well. Shower drain was clogged, fan made noise and couldn’t sleep with it on!! I paid for an ocean view and the room next to me I think was a storage unit or something because it smelled like paint in my room and I got a headache. I won’t ever stay there again!! Checked out early and they did honor my early checkout after calling Expedia multiple times after waiting 2 hours!! Overall my experience was not what I expected!! I would say being nice 3 out of 5 stars!!