Palais Houyam

Property is beautiful (up a long flight of steps), the restaurant OK with a super view, and the staff deserves the highest rating.

The pool, roof terrace, friendly staff

Shower over bath, very difficult to wash

The property and room was beautiful with an amazing views. The location was excellent and in a quiet neighborhood. The staff were very friendly and attentive. We had the Moroccan salad and it was delicious.

My bed was too hard for my liking, but the pillows were amazing. There was some minor upkeep needed, especially in the bathroom.

We stayed at what was termed the "Royal suite". The room was on the ground floor opening to the courtyard and was very large with a four poster bed. The staff were very friendly and helpful. The wifi worked perfectly.

The entire hotel including our "Royal suite" room and the bathroom in particular is badly in need of a major ugrade. Some of the furniture was broken or did not function and the bathroom was missing an entire drawer from the cabinet. What was worse the shower flooded badly and there seem to be some major plumbing issues that need addressing. The location also did not feel as safe as some of the others but this is more symptomatic of the Fes Medina in general rather than specific to this hotel. The breakfast would have to be the worst we have had in any hotel. Even though breakfast was included, we chose to have our breakfast at the nearby Cinema Cafe which was fantastic. I am at a loss for some of the high ratings of other reviews.