The Grand by Capital O Texarkana I-30

Smelled to much smoke

It’s to ugly the rooms

Cheap

Needs significant repairs.

The 2 customer service at the desk were very friendly

Nothing on outside saying it was a hotel, There was no curtains on the window which allowed light to come in Had to ask for a blanket The highway noise was unbearable at times Bathroom was very small and hard to move around in. NO TV - first I have ever had to deal with. Made this stay even worse

Location

I was told that breakfast was included on the price, when we got to the hotel, I was told it was no breakfast or nothing.

Nothing

Roaches, cigarette burns in everything, no comforter on the bed just a sheet, the bed was so bad I thought I was going to roll off the bed on my sleep

It took someone 20 minutes to come to the front to check us in, there were no blankets on the bed, the cleaning lady cabs in the room at 10:30 to say it’s time to go when check out is 11 and there’s no breakfast

Low price

Didn’t feel safe, room smelled of cigarettes, and curtains were see through.

The guy working was amazing he did everything possible to make us feel at home.

The pictures make it look updated, it’s clearly not, the bed only has one little sheet, had a bad smell in the room. Towels had stains, the shower wasn’t clean, and the toilet had a hard time flushing.

The room smelled, there was no toilet paper, there were no blankets in the room, the pillows stunk, the curtains didn't block out any light, the air conditioner made a ridiculously loud noise when it turned on.

The stay was great. Staff was very supportive. Value for money. Always recommended.

I didn’t like it

I never had to killed so many roaches in my mf life

Everything

The pool wasn't filled

Location was good. There was no breakfast because of renovations in the lobby.

The sheets, bedspread and shower curtain all had cigarette holes. I killed a couple of roaches. Our bathroom door would not close.

Really sketchy drug deals and prostitutes Really gross with bed bugs

Bed bugs the screaming all night and all the fights

Great location next to lots of food places

Lights in bathroom only worked sometimes, toilet seat was falling off.

I thought it would be fine for a night

Until walking in a room and roaches fell on My head

I’ve had good stays here before but they are renovating and had no downstairs rooms. They have happy, cheerful, friendly staff as well as stern, aggressive & rude staff which keeps things balanced I guess.

No downstairs room available. I am severely disabled with muscular dystrophy, tbi, stage four heart failure, COPD, 5 heart attacks & 10 strokes. Although apologetic about no downstairs rooms there was no assistance offered to get my things to my room or back to my van. Though staff was present at arrival and departure they elected to just watch me struggle. After eventually reaching the top of the stairs to make my way to my room the walkway was partially blocked with building materials making it difficult and hazardous for me to pass. The laundry facilities are not working. There was no ice bucket or ashtray in a smoking room. Come to find out the ice machine also was not working. There was just two small hand towels. No wash cloths, bath towels or bath mats. The bathroom light takes about 10 minutes to come on oddly enough. No information card in room for instructions on using TV or breakfast information or anything else. For 4 staff members to stand and watch me struggle to get things down their stairs and to my van was incredibly difficult for me to experience. Coming to terms with further limitations to my abilities and a shortened lifespan had been made easier by the kindness and eagerness of even strangers to lend a hand and happily do so. The cruelty of those who find their joy in watching people struggle and for them to be employed at a hospitality business that I returned to again (I’ve used this hotel on various occasions since it was a La Quinta Inn) was too shocking for words.

Nathan as soon as we walked in the lady was like u can't leave after 9 pm like we were checking into a prison an thin as soon as we got to the room we saw there was bed bugs and the chairs were nasty that there was no towels it wasn't clean it was disgusting and then we go back downstairs so we don't want the room because it's that gross she says no refunds and then she was like there's nothing I can help you with now crazy

There were bed bugs the room was dirty the lady was rude she act like we checked into prison like we couldn't leave after 9:00 and we couldn't have a refund because they don't give refunds even though it was disgusting I would not recommend going to this place

The room was dirty, an smelled bad, was crap smeared on the bathroom wall, carpet was dirty, bedspread was dirty and had food crumbs on it. The heat and air didn’t work, told the front desk and was ignored totally. The worst hotel I’ve stayed in being on the road for 8 years. I would not recommend this place to anyone!

Not to much, but staff was very nice.

Not to clear.

Nothing

They are mean and dirty

Nothing at all !!!!!!

The room smelt it was dirty it was not clean at all I say you get what you pay for

The roaches were too friendly.

The bath tub was yellow, the room was stale, the staff were unbothered and not helpful, we slept in our clothes due to unsanitary conditions of the room.

the property was clean and easy to get to

easy access

Honestly, nothing at all.

There were roaches all over the walls and beds . The sheets were dirty with cigarette burns in them. The room smelled horrible . The floors were filthy and hadn’t been vacuumed or swept. If i could rate it lower than a 1 star i would. Definitely would not recommend to anyone , EVER.