Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area by IHG

Breakfast staff were nice. Daytime front desk staff were okay. Room was ok.

Front desk staff at night. They disappeared for a long time and had people waiting. Got locked out of room since key card failed to work and our screaming baby was locked inside. Staff was no where for 45 plus minutes. Almost called 911 to break in. Prior to arrival, tried calling and never got a person to answer. IHG corporate tried, nothing. Booking.com tried, nothing. Front desk staff here at night are getting paid to not be there and not help while being high and uncaring

It was rather clean besides a empty dr pepper bottle under the bed

I was kept up until 4 am my first night by people having a party next door that ended in police, no staff help at all no one would answer front desk Beds looked to be full and not queen also

Excellent location so much surrounding the facility

Didn’t have a issue at all

Beyond location it was well lit, clean and, as a single female, I felt safe. The free breakfast was plentiful and tasty each day. And there was good variety. Plenty of parking, comfy bed… I could go on and on…

I found nothing wrong whatsoever

Cockroaches in my room

Did not have the breakfast. Needed to leave daily, earlier than when breakfast was served.

Still thinking about it.

The whole facility is beautiful visually.

Nothing

The breakfast was good and had a good variety of items. The bed were comfortable and the room was clean. I Temperature was great and could be changed with a thermostat on the wall. liked it had free parking and close to shopping in the same plaza

One of the elevators was not working and the hallway on my floor was really hot. There was a non working lamp in my room which was not big deal as I was going to a concert but I did alert the desk up on check out

Clean facilities, about what to expect for this level of hotel.

One of two elevators was out of service. This made for long waits at the one and only. Vending (none) & ice machines on guest room floors were non-functional. Breakfast offerings could have been expanded some.

Room was very comfortable and location is great for activities in the city and surrounding areas; hot breakfast was good despite limited offerings; housekeeping staff was friendly, accommodating, and efficient; very good rates compared to comparable hotels in the area

Seemed understaffed or overwhelmed at the front desk; couldn't call down to the front desk because either the line was busy or phone was off the hook for several hours at a time, had to leave the room and go down to the front desk for any questions or needs then wait for staff to arrive; pool is tiny, especially when the hotel is fully booked

The gentleman at the front desk was phenomenal.Very helpful and very kind. There was however someone smoking in a room on our floor so there was a terrible smell and the fire alarm went off for about an hour during our stay.

Would have liked to have gotten rid of that person who was smoking. .I did alert the front desk and said he would follow-up if he could figure out who it was.

Breakfast was great

I haven’t received my deposit back yet

Excellent customer service!

Everything was nice!

Nothing

The bear was very uncomfortable and I did not like the TV channels

I liked their pool and the breakfast in the morning and it was quiet and it’s around a lots of restaurants and stores

Nothing everything’s was good

My check in clerk name was James. He was very nice with my check-in. I arrived extra early due to my flight and he assured me once housekeepers was done in the morning he would let me know when my room was ready. Which he did. The 2 ladies that worked the front desk during the daytime was very nice with helping me with things also. The overnight clerk was nice to assist me I thank the manager for allowing me to relax by the pool due to my flight not leaving till midnight. The breakfast crew was fantastic. Always speaking and making sure things were filled up on the counters. I love the pancake machine. That is most definitely a winner in all your hotels. I really enjoyed my room. It was very spacious due to my handicap assistance needed. The bed was very comfortable. The weather was humid and rainy but whenever I had my AC on it was cold as Alaska.😂 It most definitely worked excellent. I must say that I truly enjoyed my stay at this location. This is now the hotel I choose to stay at when visiting again next month The only thing I recommend is that you spray your elevators with a good spray. It had a molded smell. But one day it was fresh and I happened to be riding with the maintenance guy and told him yes this smells good today.😂

The elevator sour smell. It's in the carpet of the elevator.

Nice place, honestly convenient location and nice people!

N/A

Super nice recently renovated. Totally brand new. Staff was super friendly and heed me out.

The location was amazing. Next to so many shopping areas. The staff was nice and rooms were pleasantly clean

The construction during breakfast. Perhaps he could have waited until breakfast was over to work on the floors.

I didn't take advantage of it.

Nothing to dislike,

The breakfasts were rich

Very hospitality female receptionist.

Breakfast was terrible relative to the cost of the room. Probably $3 worth of food.

Front desk staff was never available, always behind the wall. She was crabby and short when I asked her simple questions.

Room spacious, clean, quiet. Room darkening shades a ++++ for me. Lobby and breakfast area being remodeled- not a negative since est of hotel fresh feeling, bright, and modern. Location ideal re parking; close-by Super Target, quick drive to Loyola Medical Center

More engagment from front desk staff chcecking in and out.

The breakfast was really good coffee was excellent the breakfast area was clean

Our toilet backed up and they sent a plunger instead of sending the staff to fix it

Everything! Very clean!

I liked the space in the room. It didn’t make me feel too enclosed or stuffy like other hotel rooms.

Everything was exceptional. There was nothing I didn’t like.

No one was at the desk No one answers the phone. Construction going on

Breakfast fine and location great.

Was very disappointed that the hot tub was not available. The website listed that they had a hot tub. This was revealed at check upon our inquiry, and not mentioned by front desk staff.