Best Western Plus Chicago Hillside

Very nice place to stay. My complaint would be regarding the parking reservation pass they give you for your vehicle. If you and your spouse have 2 vehicles for whatever reason they only give you one parking pass. You apparently have to book another reservation if you want another parking pass which is completely unnecessary in my opinion . So I have to pay for a second room just for an additional pass?? This is an issue that needs to be addressed. The parking lot in this case was no where close to being full, they could have easily given me a second pass without a problem. Please address this issue with the staff. If it were not for this issue I would have rated this much higher.

Everything was great we enjoyed our stay!!!

Killed two big bugs that were on the bed

The front desk staff was friendly, but offered no information about breakfast or the location of the restaurant. The room was very clean, so kudos to the maids! The mattresses felt okay at first, but you could feel the bed frame and that made for less than comfortable sleep. All in all, the cleanliness was almost the best part. The only thing that topped it was the bartender/ server in the lounge/bar. He was working alone and was literally jogging from the bar to the tables, manning the bar while taking and serving food orders. Great service!!!

Great Hotel

Dirty and reeked of weed. Did not eat breakfast

Right price for the room. Very clean, not particularly fancy or anything but nice basic place. Microwave and mini fridge, iron and ironing board, hair dryer, coffee and coffee maker in room. Helpful front desk. Easy to get on 294. Plenty of shops in the area.

Showerhead needs replacement

Clean

Old hotel with poor quality installations

Comfortable

Clean room, staff was accommodating

clean room great staff great food

In short, it’s a glorified truck stop. Was here for a month. My card keys failed no less than 10 times, became normal to expect I couldn’t get in and go back to front desk for new keys. Very noisy next to the freeway. Amenities are limited. Gym is ok, but not a lot of options. Place is dated and just poor compared to any hotel constructed in the last 30 years.

Far from points of interest. No healthy food options on site or nearby. No laundry facilities.

My go to hotels for everything

Staff was friendly and helpful. Rooms clean and adequate. Rooms facing highway are noisy.

Friendly staff

It is an older property that seems to be going through a renovation. It would have been helpful to have known that when making a reservation. They have no vending machines. I asked that counter clerk if they have bottled water for sale on the premises. He said "No, but we have complimentary water over there in that container on the counter". I had to fill two paper coffee cups with water to take to the room. Even the cheap seeding hotels at least have vending machines. Crazy.

Convenient

The hotel is seculded from the main area. There is no near bus or metro station. The closest one is 25 min walk. Either it has to be self driven car or uber/lyft. The hotel staff are ok types. My room was not cleaned and i had to ask them to get it cleaned. Nothing around the property - no grocery store, no restaurants and the downtown is quite far off. I felt the price was higher compared to amenities that they have.

The staff was nice but the rooms were outdated and the tv didn’t work and only had 6 channels

It was a fine place to stay for the night. Clean, felt safe. Plenty of parking (free), which was very appreciated. However, the staff wasn’t very accommodating. (Example: $20 fee to check in one hour early, despite room already being ready. Told us they couldn’t give any extra pillows because the front desk staff “doesn’t know where they are and no housekeepers work at night, etc.) For the price, and based on pictures, I expected it to be nicer. The highway outside can be heard loudly inside the rooms.

Good service

no pool

Easy access to highway and restaurants

Decent hotel. Staff were friendly and the service was quick. Although, no option for free continental breakfast that so many hotels offer these days.

The lobby, halls, and room all smelled like cigarette and pot smoke. The entire hotel seemed to be in need of repairs and updating.

Food was good. Staff was decent. The property is in dire need of refurbishing

Ok, not great.

Having stayed at many Best Western Plus hotels, we have come to expect a certain level of overall experience. This location failed in our opinion. The staff was unfriendly and boarder lined rude, there were no functioning ice machines in the entire hotel, the hotel room doors had a 1” gap at the bottom, the beds were squeaky so every time someone rolled over the others woke up, bathroom was barely big enough for 1 person and the sink counter was extremely low and we were not in an accessible room, the rooms were non-smoking but you could tell that they had been, a/c units were loud, furniture was very outdated, interior signage is very outdated and damaged and in some places not readable or even in place. This hotel didn’t offer free breakfast but did have water and coffee available. The parking lot monument sign has a digital clock on the reader board that was over 3 hours incorrect and the parking lot needed a good cleaning. Overall disappointed and frustrated with the amount we paid for the quality we received and would not recommend.

Not towels