MainStay Suites Chicago Hillside

Customer service was horrible. They made us wait for 2 hours prior check in and wanted us to pay 60$ to check in a hour earlier! Rooms were dirty.honestly I didn’t like nothing about the property!

Was acceptable

Although the staff was very pleasant... the room wasnt throughly clean... the shower head had electrical tape on it and fir the last 2 night we had no wifi service.

Good customer service and nice rooms, but too much loitering around area. Random people sitting outside in lawn chairs in the parking lot. Not a good look. Other than that, decent hotel.

It was comfortable and clean very friendly workers

Absolutely terrible! EVERYTHING was dirty. Fridge was moldy. Bathroom disgusting and no soap! Stains on bedding we are thankful we had blankets in the car. Room stunk. People live in this hotel. Go to the travel lodge by Wyndham downtown. It’s the same price, more convenient and it’s CLEAN. That’s where we went for our second night because we were NOT spending another second in this dump.

You have to be clear on what your needs are. If you are looking for a budget friendly place to stay, then this might be it. You will have to be comfortable with the environment, as there are people that seem to live at the place. As such, there were men “hanging• outside. This was in the morning when I left, and also in the evening when I returned. I was not afraid, but was cognizant of my surroundings. At no time did any of the men say anything to me. I did get a few stares, however. The facility meet my needs. It was a roof over my head, and was reasonably clean. I was in Chicago for a conference, and was only in the room to sleep. Check-in was seamless. The person at the desk was pleasant enough. My room was clean.

The room we stayed in was clean enough. The whole place just had a very cold vibe. Not cold as in temperature, cold as in prison-like. Weird smells. Only stayed one night but that was too much tbh. They also took a $100 deposit which left a bad taste in my mouth.

The guy at the desk was friendly and helpful. First room smelled of marijuana and asked to change rooms. Room did have roaches. Curtain was barely holding to the wall. Entrance also had mild smell of vomit. Guest had a chair in front entrance smoking. Window screens knocked out and on the ground.

The first room they put me in was so filthy I was afraid there was live germs crawling in there, I demanded a refund and then they put me in another room that was clean enough for me to stay in and they informed me that there was a no refund policy. There was people standing around the entrance smoking cigarettes and chatting so I had to walk threw a cloud of snake to enter or leave, very street type people. This place was more like a boarding house for crack heads, not at all hotel type of place.

Hotel was easy to get to and plenty of parking. The hotel definitely needs updated everything is very old and the room smelled like smoke.

This was very bad. The rooms are very, very dirty. There was a cloth of blood in the sink with a chunk of tissue in it. There’s a constant smell of weed in the building. Never smelled so much weed in a day, and I live in Amsterdam. I would not bring children here, it is not safe. The parking lot is full of weird / drunk people

The property canceled my reservation without notification. They said it was because I wasn't there at check in time when it says that i have until midnight. I had no where to go.

Room keys never worked, had to have the staff open our door almost every time we needed in. Would not give us a new room as they said the repairs to the door would be made asap which they were not. Requested house keeping that never happened. TV did not work. Drunk lady every morning swearing at us as we left for not giving her a ride. No utensils for the in room kitchen. Would not recommend to ANYONE.

Everyone’s been nice and helpful. Room is clean. Other guests get a zero for loudness and slamming doors. Otherwise would have been a nice trip.

The outside looked decent but the inside needs total renovation. My room smelled like mop water. Closet shelves were broken and everything was dingy. Fridge was full sized but old and leaky. Wouldn’t stay again.

Good amenities and clean for the most part. I saw a roach the minute I walked in the room but didn't see anymore afterwards

Good points: sheets and towels were clean, bed was comfortable. parts of the room were clean. Bad points: the room was generally very dirty, refrigerator was sticky, spilled liquid in the freezer. Shower/tub

Ok

Elevator is not working.

Hotel was dirty, people were nosy.

The hotel had roaches

There was no water pressure and no breakfast. The deadbolt wouldn't lock. But over all it was a good place to stay.

The hotel is just old, kind of dirty and didn't smell very good. The pictures make it seem a lot better than it actually is.

The UNTENABLE condition of the room being dirty, smelly, small creatures in the bed coupled with the disrespectful customer service received specifically from Ricky who was on duty Sunday, June 20, 2025. What should have been a 5 night stay ended up to be 1 night. Unable to connect to the wifi from the room, as such each time I wanted to use my devices I had to make my way down to the lobby. This has been so from check in Saturday July 19, 2025. I had to depart as they had refused to grant me an early checkout due to the unacceptable condition that I had brought to the intention. They have also refused to grant me a refund

They have bed bugs and will not pickup the phone when you call with issues.

Nothing

Walls were dirty and had lots of nicks in the finish. Badly needs a clean coat of paint. Floor in room was uneven and had cheap vinyl covering. Price was ridiculous. Will never stay here again.

Bathroom dirty, carpet hasnt been vacuumed or swept EVER, SHEETS were brown

I did not stay but they have great customer service.

Where to start? The front lobby had an odor like spoiled food. The elevator required you push the button twice in order to fet the door to engage. I get that it’s an extended stay type of hotel but when I asked for additional towels, because they don’t service rooms unless you are there for more than 7 days, I was asked to bring the dirty and used towels from three days prior to the front desk. I found that odd but obliged. When I returned I stood there for over 10 minutes waiting on assistance. When someone did arrive the assistance I received was a plastic bag and a “put the towels in the bag”. You know I would have done that no issue if they had supplied the bag in the first place. Instead I stood in a lobby embarrassed to be there with a load of dirty towels, then was made to put towels into the bag in the same lobby in front of guests checking in. Gross and no respect given to anyone. Oh and for two nights I had to put up with some nut who LIVES at the hotel knocking on my door day and night and asking me to buy them alcohol and give them money. Fantastically disgusting stay and was happy to get my business taken care of and get out. Oh, and the photos of the rooms are pretty misleading as far as size goes and that “full kitchen” is double burner stove top and the sink knobs were really janky too.

The worst experience ever.. sticky counters,. He’s had stains all over the sheets, outlets didn't even work, no remote to tvs, people screaming and domestic violence happening in the hall ways. Bathrooms had rings on the toilet and was leaking water from the bottom