Embassy Suites by Hilton Cincinnati Northeast - Blue Ash

The property

Nothing

The patio

Nothing

Rooms was nice had to bring in a microwave phone didn’t work. So had to keep going down stairs for service. But the breakfast was awesome.

Didn’t know the hotel was being renovated so kids wasn’t able to swim reason why I stay there in the first place was the pool. Construction all over the place wasn’t a good look. The lamp in the rooms everyone kept hitting there head on it. Dont know why it would be there so low like that

The breakfast and how clean it was

Nothing

It was very roomy and the Chef was great. The Chef talked to us and made us feel welcome.

They were remodeling so the property was a little cluttered and the elevator was slow.

Location

One working elevator, dark bathroom due to bulb outage, broken shower/tub lever (both running at same time), and noisy banging 8am in the morning. Too much…

The bed was comfy. The staff was friendly and informative.

The bathroom was falling apart, the stairs looked awful. They need a lot of maintenance work done it otherwise it’ll look worse. It has a lot of potential

The staff was wonderful. Lived the breakfast

0

Fresh eggs were good.

The hotel needs modernisation and requires a deep clean

Didn’t Check In

It’s Horrible

Breakfast and big room. Very comfortable bed

Stairwell needs cleaning and fresh air. Smells bad

Water leaking in room no working outlets Light bulb burnt out

Breakfast

No shuttle but it is advertised on their website. Rooms were nasty. Pull out bed was nothing but springs in your back. One remote for both rooms. Charged for incidentals but that was not disclosed when we booked.

Nothing

Everything Hotel lobby trash everywhere even next morning Pool dirty water on floor old towels in Rooms bed felt like springs coming thru Happy was Cheap few snacks Disappointed in Breakfast

I’m always satisfied with Embassy Suites. The breakfast is so very good

Breakfast was good, staff was friendly, good location

Needs renevations, everything was torn and well used in lobby. Couch looked old. A fountain that hadn’t been used in years Empty flower pots everywhere in June. Dirty pool.

There was no bathroom door - there was a shower curtain in lieu of a door. There was mold up and down the wall next to my bed. Room 515. I have pictures. Told the front desk and the gentleman barely looked at me, I held up the picture to show him and he said ok I’ll tell facilities. He didn’t seem to want to be bothered. That’s disgusting and not safe to breathe and should not be a room being rented out!!!

The kids in our group of eight loved hanging out in the pool. The large sofa bed/chaise combo was roomy enough for the kiddos to all camp out together, which they also loved. Rooms were fairly quiet. Beds were comfy. It was conveniently located to everything (grocery, restaurants, pharmacy, shopping, King's Island, highway). Cocktails at the Manager's Reception were good. Breakfast was OK. Most of the staff were nice and helpful, especially James, the maintenance tech and Matt, the overnight desk attendant.

All of our sinks were backed up/drained very slowly. The hotel wasn't the most clean and definitely needs to be updated. There were mold spots in the tubs/showers, significant cracks in the ceilings and the lots of peeling paint on the ceilings and walls, especially around the windows. There were no meat options at breakfast for those who do not eat pork. Please add turkey sausage/turkey bacon. Snacks at the Manager's Reception were lacking (chips and pretzels, basically). Some staff were rude and unpleasant. Check-in guy couldn't be bothered. We were MOST UPSET though, by my daughter being bitten FIVE TIMES by a spider on our first night at the hotel. She woke me up at 4 AM to let me know that she had been bitten and we went to the front desk IMMEDIATELY to get new rooms. The night staff (Matt) was very accommodating and apologetic and told us that we would need to change to the new rooms after other guests had checked out, sometime early the next afternoon. I moved my daughter into me and my son's room as soon as we went back upstairs. I returned to the front desk around 11 AM to make sure we were good to go with the room changes and the AM staff (Lakes) acted as if I was inconveniencing her and said repeatedly that they didn't have insect issues, and even questioned whether my daughter had actually been bitten in her room. I had to show her the photos of the bites for her to be convinced. My daughter's left arm looked HORRIBLE. All five bites were VERY swollen and red. My daughter was having such pain, itching and discomfort from the spider bites that I went back and forth to the nearest pharmacy THREE TIMES to get her medications and topical ointments, sprays and creams, just anything to give her some relief.

Comfortable bed, a clean room that was a nice size

Bathroom in the room had paint peeling on the ceiling and a light fixture that was broken. Other parts of the room seemed to be in functional but substandard condition as well.

Great location and room set up. The lobby and eating spots were good too. Front desk Staff was personable.

Many issues with maintenance in our room. Broken shower rod, hard to operate shower faucet, inoperable coffee machine, deep hole in one of the double mattresses, no top sheet for the sofa bed, liquid hand soap in the shower instead of shower gel or other shower soap, leather chair torn up on the arm.

The staff was awesome

No sweet wine

Breakfast was top notch

Happy Hour. More variety of snacks. Tight on drinks.

Breakfast

The facility was dirty and had a stale odor. The furniture was stained and the room was not cleaned daily. Garbage not emptied despite being full.

the staff in reception was very rude and unprofessional- I am talking about the lady on shift Saturday 24th September in the morning , who refused to call the manager

Breakfast was the only good thing

The room was dirty! There was no conditioner in the shower and there was a cigarette butt under the sink and a long black hair in the tub on the body wash. I’m a blonde. There was drips of something on the floor. The pool was empty so we couldn’t use it. And had to travel to the second floor for ice.

Bed BREAKFAST THE HOTEL

pool not open

Breakfast was delicious. Loved the fresh omelette. The food in the restaurant was delicious which surprised us. Highly recommend

I wish the couch and floor in room was cleaner

Everything.

Nothing

Location was good

Could use minor updates

Staff was really nice

Room not thoroughly cleaned Altercation our near Lobby abs NO ONE tried to suffused situation or call the police.

The bed was so comfortable and the breakfast was really good with a lot of options

Location, staff, value, breakfast buffet, manager’s special 530-7pm

The mattress pad on the pull out bed had stains on it, temperature of room was difficult to manage-too warm and ac did not cool down room