Hilton Garden Inn Detroit Metro Airport

The property was clean, the staff was very friendly and the location to the airport was great. The airport shuttle ran every 15 minutes. Super convenient!

All goo

Nothing

Clean, comfortable and convenient. The breakfast. Framed pictures of cars in the halls. Convenient parking access. Flooring instead of carpet. A restaurant on site.

They kept running out of coffee at breakfast

Clean and convenient. The shuttle to the air port was a wonderful service and very simple process.

Having to pay for breakfast. For what you would get for the cost. We went down the road to eat.

Convenience to airport

Advertised they offered free park and go parking but when we arrived we were told that parking was not offered when booking through a third party (Booking.com). Told at that time they would provide 7 days parking and gave us 7 parking vouchers for the park and go and were satisfied to pay for 4 more days out of pocket. When returning from vacation, there was an $84.00 US charged to my credit card from the Hilton Garden Inn Detroit. When called, I was told it was for parking. This charge was not mentioned at time of check-in, and no invoice was provided at this time or at our 4:30 am checkout. If their intentions was to charge, then why were we given 7 parking passes out of the 11 days required. I would have never booked this hotel if there was no parking included for the park and fly. Supervisor was supposed to call back in regards to my concern. No response. Booking.com was contacted twice and sent all documents to prove my concern with no resolve.

Love the bed, very comfy

Please ensure there is hot water to make tea

I thought the facility was perfect for what I needed. I had an early flight out of Detroit and the friends I came to visit were too far away. I will definitely be back in the future. Thank you!!!

Nothing

Clean friendly, close. Very comfortable. Had a shuttle from airport.

Nothing

clean rooms, very friendly staff

Location near airport with lots of restaurant options near by.

Patio chairs sat too low to the ground. Difficult for older people to sit down and to get out of the chair.

The food was great. Everything was clean. Kathie at the front desk was so friendly and helpful.

Everything was great.

The breakfast was fair in comparison with other hotels I've stayed at. The location is excellent for travelers to and from the airport. I really enjoyed the pleasant atmosphere at the hotel.

I was missing a few small items in my room when we arrived (lid for ice bucket, etc.). I asked for housekeeping, she came and replaced towels, etc., but never cleaned the bathroom, vacuumed or wiped down anything. I spent 5 days there and never had my room cleaned. I understand there's complimentary housekeeping upon request but some things should be done without having to request it. The pool was closed for maintenance but was opened later that day. The hot tub was closed for repairs and had a covering which was an eye sore. The hotel staff was awesome, which made up for the lackluster, but I don't think I would stay there again.

The breakfast meal was excellent. I felt like I got value for what I paid for. The staff was very nice and attentive during my meals.

I was told I would be put on the list to have my room cleaned but it never happened as promised.

food good but pricey and breakfast not included

first night front desk clerk

Location is excellent Breakfast is delicious the buffet

I did not like the idea of the breakfast was not included in the price

We had 2 cancelled flights to Japan. the first night we stayed a few doors away from Hilton Garden inn…. this night we chose to stay Hilton Garden Inn and the difference was superb. the cheerfulness of the place. the room lighting was great. the tv very nice. the beds comfy. the staff great. this hotel has a bar and restaurant. Also a little convenience area to buy snacks and drinks and beers. the location was within walking distance to a liquor store and another bar restaurant. being stranded for 2 days in Romulus without a car we learned the area surrounding our hotel.

nothing we were glad we could stay here.

Breakfast was good but they charged ten dollars and on booking.com it was included including in price of the room.

Free breakfast.

The brunette lady working the breakfast area was very helpful. She was the kindest employee at your hotel and helped very much with explaining the voucher. The front desk never gave me my voucher when I checked in

My first impression of your hotel was that the staff behind the desk was very rude. Your rooms are not low in price, and with how stressful things have been for people with kids, without power, you'd think the staff would be a bit more welcoming. I walked to the desk and waited patiently because the only person currently at the desk was a younger black lady with straight, shoulder-length hair. She was at the desk both days we stayed at your hotel. I tried to be understanding because the phone was ringing, but the least she could have done was look at me. No one looked at me. No one said hello, please wait a moment. No one even acknowledged me. I kept waiting at least 5 minutes and then an older lady ( I think Kathy) came to the desk. As soon as she showed up, the other lady previously mentioned went to the back and didn't show up again for at least a few minutes. Still no acknowledgment of me waiting there. The older lady began doing something on the computer, and after another few minutes of no one even looking at me, she finally looked up and asked if anyone had helped me. I responded with "no. No one has even said hi to me." She responded with I'm so sorry and then began to help me, but as soon as the younger lady who went to the back heard me say no one even said hi to me, she ran back to the desk and apologized and said she's been very busy. To me, that is extremely offensive, and it honestly felt like she was ignoring me for a reason. Even if you're "busy" and your phone is ringing, you still find time to at least make eye contact or say I'll be with you in a moment. It is her job to be welcoming, despite how busy she feels she is. If you can't at least say hello to a paying customer, then don't be working the front desk. It would have been fine with me if she acknowledged me and explained it would be a moment, but the complete lack of respect to a paying customer is unacceptable.

Very clean and great staff

The hot tub didn’t work