Urban Hotel Grantham

Big hotel, spacious rooms, comfy beds, friendly staff, serving breakfast in the morning. 24h reception and bar, they open and serve you whenever you want.

Check was smooth and easy. Room was stone cold on arrival. No heating on at all and bathroom radiator would not turn on. Room heated up after about an hour of having the panel heater on however maintenances to be called to resolve the issue in the bathroom. An extra duvet was requested that did not arrive until a second request was made for it. Bed was lovely and large however could have had a firmer mattress for my liking. Overall a pleasant room for the cost.

The staffs are lovely, Room are neglected, my bed was torn in places. The one coffee mug, not cleaned properly, even one of the bed was made properly. Toilet is uncomfortable. Location is great, for exploring.

Receptionist polite and cheerful; she quickly sorted out my tv remote (batteries failing). Room was clean but "facilities" are dated: large crack in wash basin, plug showing staining/corrosion as did the soap holder. Both need replacing as they look cheap and suggest that senior management don't care about basic standards. Steam clearly showed that the shower's glass panel had not been properly cleaned. I couldn't adjust the temperature control valve on the shower. It was just about bearable after I had reduced the flow pressure. These things need to be regularly checked too. I'm not expecting the Ritz with the price I paid but basic upkeep of "worn out" parts is essential.

Always friendly staff, rooms have been upgraded. Dated hotel but nice to stay

Perfect 👌 friendly staff, served me with the drink even the bar was closed. Big and clean and war room, nice shower. 24h check in reception. Would definitely recommend it.

Friendly staff, value for money and spacious room

Upon arrival on the 30th of October, we immediately noticed that the room was unsanitary and in an unacceptable condition. The bedclothes and sheets had clearly not been changed prior to our arrival this was due to the smell of perfume on areas of the bed sheets and also there was a strong, unpleasant smell throughout the room. We raised this issue with the night porter, who assured us that housekeeping would address it the following morning. Unfortunately, we were unable to sleep that night due to the state of the bed and the condition of the room.The condition of the duvet, pillows and mattress are dirty and worn well below standards for a chargeable hotel stay and fee. We were also with a large group who booked and prior to there arrival had to change room 3 times before giving the a room with a unsanitary toilet as there was faeces left and bed was unmade the same reasoning was giving from the night porter/receptionist that house keeping would come in the morning to address the matter.In addition, the bathroom side panel was coming away from the shower, with visible scum present, and the shower hose was not properly fitted, detaching whenever the shower was turned on. The overall condition of the room was very dated and, in my opinion, uninhabitable.Given these issues, we decided to depart on the morning of 31st October, two days earlier than planned, and informed your staff of the situation at checkout. We had no choice but to secure alternative accommodation ourselves.

This place is not fit to be run as a hotel. How have they not been inspected by health and safety?? Stayed with a group, some rooms literally uncleaned after previous occupant.....beds unchanged, sheets smelling of aftershave, bins unemptied, toilets unflushed etc. Bed linen and matresses in dire need of changing. Water in shower scalding temperatures and no way to alter it. Simple things lacking such as hairdriers. Atmosphere in the place is eerie.....no bar, restaurant facilities when we visited and absolutely no acknowledgement of this prior to visit or on check in. Staff couldn't care any less. TRULY AWFUL EXPERIENCE......couldn't wait to leave!!

All of the above.

Large room, newly decorated. Friendly staff. Excellent value for money

The staff were pleasant and the room was clean. The restaurant and pool were not avaliable and there seemed to be a lot of repair work going on.

We stayed at the Urban Leisure last night and it was quite an experience! Pulling into the dark, empty car park scattered with leaves, it felt completely deserted — almost like we’d stepped into a movie set. Inside, we were warmly welcomed by a lovely receptionist (who seemed to be running the whole place on her own!). All the facilities were closed, and with the red carpets and long, silent corridors, the whole place gave off serious Overlook Hotel vibes from The Shining — eerie but kind of brilliant in its own way. Check-in was quick and pleasant, our room was large, clean, and had a nice bathroom. Probably the cheapest hotel we’ve ever stayed in — and yet one of the most memorable! The kids (and my husband) spent the evening running around exploring and making spooky videos. If you’re after a bit of quirky fun and don’t mind a quiet atmosphere, it’s definitely a stay you won’t forget.

Parking easy , clean rooms, friendly staff

Nice big hotel, comfy beds, big rooms, good showers. Only 5 min drive from the city centre of Grantham.

The staff were friendly and helpful, the room was very spacious with everything you would want.

It was a little cold in the room a spare quilt or blanket may be an idea .

Very convenient. Good value for money and good nights sleep :-)

All ok nothing wrong nothing great

Very clean and comfortable stay, staff are very pleasant and helpful, the hotel is in need of some tlc but the price does reflect this. Unfortunately the restaurant isn’t operating which makes it difficult especially when other eating venues are few and far between.

actually, the hotel was fine. but need to do much maintenance work to maintain. the acoustic insulation need to be improve and If restaurant reopen will be help much. Anyway, for staying 1 or 2 night is fine.

Ok

Clean room.friendly staff.big bed.

Lovely rooms all clean and staff very friendly. Would stay again

Was like the Marie Celeste on entering. No facilities available . Hotel looked very tired and dated. Didn,t feel safe as young men loitering around entrance. Had been unaware hotel had been used as refugee/migrant accommodation in past or wouldn,t have booked

Tired and shabby, No facilities available. Didn,t feel safe due to men loitering around outside . Would not have booked if had been aware it had been used as migrant/refugee accommodation.

This is an independent, family owned hotel which was obviously quite grand in the past and which is conveniently just minutes from the A1. Whilst the decor is showing signs of being dated, everywhere was very clean. Our room was spacious enough to have a small table and chairs, well equipped, and with a modern shower room having a large shower cubicle. We were met by a happy and informative receptionist. We were only on an overnight stay on our way back from Scotland to London, but would be happy to stay again if the need arose. Currently there are no restaurant facilities but we were informed that they are hoping to offer breakfast in the near future.

The hotel smelt

The hotel was good value for money. The staff were friendly and helpful. The room was excellent (119) with king size bed and plenty of room. The bathroom was newly decorated and the shower very good. The room, corridors and reception area were clean and tidy. The only negative is that there is no food on site and the leisure facilities are no longer open and will probably never re-open. Food and drink can be found nearby at The Farrier attached to the Premier Inn which was nearly double the price for a nights stay. People who we were meeting stayed there and were disappointed as it was noisy. In contrast, we found The Urban was very quiet. In summary, I would recommend people to stay here whether they are on a business or leisure trip.

Okay the Hotel is just starting up again undernew owners so you know you can't expect the Ritz,but for what we paid £80 for a room with two doulble beds, coffee and tea facilities,TV, free internet,trouser press,hair dryer,ironing board and iron, electric heater. The bathroom did not have a bath, rather an amazing double shower with unending hot water and super clean white towels. The receptionist was so polite and courteous as was the night security person. There was plenty of parking and disabled bays. As I mentioned the hotel is under new management,so to some it could look a bit tired and maybe do with a deep clean, but it was just great for our stay. We wish you all well, and thank you for letting us know we left some things behind and helped us to arrange collection Rm 131 14/9/25

No facilities, pool closed, gym closed, restaurant closed

Excellent conference venue BUT very shocked that there was no restaurant or bar available. I had to go and explore Grantham to find a supermarket to purchase some provisions