Urban Hotel

This hotel is very convenient for me with my work. A good hotel for the price you pay.

Last night, the room was not up to the usual standard. It was had a damp smell to the room. The windows did not shut properly and I could hear the noise from the A1 most of the night. It was late when I returned to the hotel in the evening and did not want to start changing rooms at 11pm. Next time I stay I will ask for a certain area of the hotel.

Clean, spacious and warm.

Definitely good value for money. I enjoyed staying there.

Clean, very comfortable bed, nice shower excellent for an overnight break in our journey, after being stuck on the A1,the night reception could not have been nicer.

Ideal location 2 minutes off the A1 yet quiet, friendly staff on reception, very comfortable room, loads of free car parking and competitively priced. A hotel that's being upgraded and refurbished

it worked well for me, no complaints

Didnt stay gor breakfast

No pool or gym or restaurant facilities open

the whole experience, friendly staff, very helpful, good facilities, and location.

All was fine.

It was 2 minutes away from my place of work

No food or bar for the evening.

Everyone was great.. from checking in to checking out.. the staff were very friendly, the room was very clean, there was a heater in the room that you could control, so the room was lovely n warm as it was so cold and wet outside, we would definitely stay at the urban hotel again

N/A

The comfort quality and vey quiet room. I’ve always use premier inn before but the Urban was so much better will definitely stay here again

Could have done with a bin in the room as nowhere to put any rubbish

Location to Arena Uk and lasts check in

I could smell covered smoke in the room but it cleared when I opened the window

There was no food available. We arrived to find no heating in the room. Outside temperature was 4C. It would have been just as warm if we’d slept in the car. An inadequate convection radiator failed to raise the temperature much by the morning. We had to sleep in our clothes and were still cold. At least there was hot water!

Heating!

Perfect location for my business.

Heating difficult to operate

Clean, comfy bed,

Facilities were all closed whilst we stayed but I think it is because they are being refurbished.

Large comfortable room

Room was quite cold on arrival and took a little while to warm up.

The staff were very friendly and considerate. I sent a message to the team prior to arrival requesting a non pet room as this hotel is pet friendly and I have allergies. Within 5 minutes I’d had a reply to confirm I had been allocated a non pet room. Considering this hotel is next to an industrial estate, I found my room very quiet, even with both windows open. Was made aware prior to arrival, the facilities were unavailable but this didnt factor in my decision to book. Was able to order a Deliveroo to the hotel if I wanted. Shower was big and modern and everything was clean.

The bed I had was in a very poor state. One side of my bed dipped so much it was like I was sleeping on a slope! Very uncomfortable night and didnt get much sleep unfortunately. Did reoprt this to receptionist at checkout. She made a note and explained some beds were old and were being replaced. She assured me would make sure my feedback was passed to the facilities team.

Staff, decorating, room size.

I thought we knew about the lack of facilities. We were disappointed and will return once these are up and running

Good size room and good seating

Only recently opened again so not fair to criticise as yet

The bed was very comfortable and the staff were very accommodating. Able to check in when we needed to after a wedding, all quick and easy. Very handy to get to from the A1

Large room, very clean and had all the amenities.

Bathroom was lovely and the massive shower had amazing water temperature and pressure - however the extractor fan was so weak that the bathroom stayed very wet and you couldn’t leave the door open to air it out as the heat set off the fire alarm which was just outside the bathroom door EVERY time a shower was had. Just need to sort the extractor fan situation.

Very comfortable room nice bedding etc. perfect location for our purpose. Plenty of parking.

No facilities

Good price for a basic room

Furniture and decor is tired. The pool, bar, restaurant were all shut.

Easily accessible.

Nothing

All Good showers and comfortable bed

No food onsite

Despite the bad reviews before we arrived I was pleasantly surprised how lovely the hotel was. Check in was very quick & thorough. Staff are very polite & friendly. Bedrooms were very nice & lovely comfy beds.

Had a bit of an issue with the bar as wanted a drink before we went on our night out but they had no one who could work the bar. They had staffing issues which were eventually resolved. No food on site but we were advised about this before we arrived. Overall though a lovely place to stay.

Handy to break our journey as near A1.

Nothing really. There were no bar or restaurant facilities available, which we knew, and we were not bothered. It was just a stop-over.

Location easy to access.

Hardly any parking, no kitchen or pleasure facilities, stains on furniture, requires major refurbishing, room had awful smell of cigarette smoke that was so over powering it caused my partners breathing to become harder, glad we was only stopping for a few hours. At least the bed was comfy and the linen appeared clean Would never stay again.

It was cheap

Really ima cold bathroom not clean lifted toiled seat urine was on it no bar no good was like a ghost town you would think the place was not even open

The property was clean and fresh, the staff were excellent very helpful and friendly,the room was spacious with seating and table for relaxing having a coffee, shower was big enough for a whole family.

It needs a lot of updating the fact leisure facilities and restaurant aren’t available is a let down.

The shower spacious room Good location

Even though we booked not having restaurant facilities Communication from staff was poor

Staff were so nice, Martin from the front desk, in particular, as he lent us his plug to charge our phones and in the morning Martin came to the rescue again when our tyre was flat and Martin came with a tyre pump and pumped it up for us. Excellent service and bed was so comfortable…… directed to a lovely restaurant Millar and Carter. Would definitely recommend a stay here to anyone

Cheap, comfortable beds and a good shower

It could have done with a few improvements it’s an old hotel but you can’t really complain for the price

The front of house Staff were as helpful as they could be

Where do we start.... Booked 4 rooms, out of the 4 rooms 2 were totally unprepared and left used by previous guests, given the hotel was overbooked, no other rooms were available and ended up with us having to remake the beds and clean the bathrooms ourselves at midnight. However this then allowed us to see the heavily stained duvets and pillows that clean sheets would've hidden. The other 2 rooms were grubby at best, the new key system seems to fail at every opportunity with both staff coding keys incorrectly and them not working in general, leaving multiple trips to reception everytime you left the room. The second night we had booked in for wasn't any better, we all left the rooms at 7.30am and returned at 7pm, the cleaning staff STILL hadn't managed to clean and redress any rooms that we occupied and seemed to appear just as we wanted to get changed to do the rooms then. There's no breakfast or food facilities at all on site, the staff advise to use the food at premier inn half a mile away. All we wanted was a clean place to sleep while we were attending a local show. This wasn't even possible. On the face of it at reception the place looks inviting, big area and Chesterfield sofas, behind the scenes and in the bedrooms this place is a health hazard