HAKONE Setsugetsuka

Fantastic amenities and property

I like the experience of the onsen! The only suggestion , the amenities somo or them are no so clean..

The hotel itself was perfect, very clean and well maintained. I had a small issue during my stay, but the manager handled it quickly and professionally. The staff were amazing, super helpful and accommodating. They kindly allowed me to check in earlier than expected, which I really appreciated. I also accidentally left some of my belongings in the amenities room, and they safely kept them and returned everything to me. The manager even personally apologized for the minor inconvenience, which showed great care and attention. Overall, the level of service truly reflects genuine Japanese hospitality.

I spent two nights solo here, the hot springs bath onsen was the best part!! I felt rejuvenated and relaxed. Location super close, walking distance to train station. Hotel has the Japanese yukata to wear and you really get a taste of Japanese culture and food here. Many snacks and lots of food! Staff very helpful. I got western room with bath on balcony and loved soaking private nights there. Staff English is not fluent but with translators you get by. The garden yard was peaceful too. There are two buildings, I was in back one do a bit of a walk to main area, but not a problem. I would recommend if you want a Japanese experience and be near the train for early morning Hakone loop — best the crowds by staying in Gora.