Country Inn & Suites by Radisson, Dearborn, MI

Poorly constructed rooms mold on the bathroom ceiling. The whole hotel smelled like marijuana smoke carpets were very dirty desk attendants were not knowledgeable at all about service, animal laws and hostile

Jetted tub didn’t work took a hour to get another room and I injured my thumb on the replacement room door. It closes hard and fast and my thumb got nipped

Yes to everything.The room terribly neglected. Door almost impossible to open or close. No hot water. Bed had broken springs. Lamps malfunctioning. Luggage cart broken--capsized twice.

No hot water, extra towels or toilet paper! I had to wipe with Kleenex until I went to Walmart.

That hotel need to be shut down

Yup

I had a very hard day and just wanted to relax. When I checked in, the guy at the front desk told me that they don’t like when people book through third party websites. Then changed me a $100 dollar deposit, that I knew nothing about. It was very frustrating because that was my money to order food, so I didn’t eat. My shower wasn’t clean, the towel and soap was still in there from the previous person. I had to leave and go buy products to clean it. It was several trash bags that were blocking the ice machine on the 3rd floor.That’s very unsanitary.

the hotel was smelling funky, smell like cigarettes, it just stank in there, got to the room it was disgusting, floor dirty, bed dirty, it was all type of public hairs on the sheets looks like they never changed the sheet since the last person since there is a whole stank on the sheet, there was a bee dead in the tub. Room looks like no one ever cleaned!!!!!!!! The front desk said no refund since we booked online , so instead of sleeping there we went back to Grand Rapids which was a 2-3 hour drive at 9pm in the rain.

Vary good quality

The mattresses and pillows were not comfortable. The tub and toilet were not as clean as they should have been. There were gnats flying around in the room. The front desk agent when we checked in was not very friendly. We paid extra for early check-in and check out.

Not so clean

the room was not cleaned, I have picture proof, hair in the beds and bath tub, we were also given a room when we checked in that others were already checked into, terrible time here

It wasn't the hotel, it was you guys that didn't have the code for them. I got there at 12 at night, and it took 1 hour to figure out how to get them the confirmation code, calling you guys on the phone. I am not using you guys ever to book another hotel, that's the type of experience I had.

For the price it was a fairly comfortable stay. The room was clean, the bed was comfortable, the ac worked fine, the shower was clean, had an adjustable nozzle, and hot water. The in room fridge and microwave worked. The staff was friendly, the breakfast was fine. Really, the only two room negatives are: the TV channels were very limited and had the old TV guide channel/no smart features whatsoever, and none of the outlets have USB ports, so make sure you bring a wall charger. As for the facility itself, the elevator was the only area that was showing some age and wear, so I stuck to the stairs for my stay.

Decent and affordable place to stay in dearborn

It was nice but the staff was rude night shift

I have stayed here for approximately 10 years. I cannot tell you how filthy this place was. Hand prints all over the headboards, white chalky handprints on the bathroom door, whole 3rd floor smelled like cigarettes, trash stacked & piled in the corners by elevator on 3rd floor. Elevator floor filthy. Rolled up toilet paper on bathroom floor. I booked a king bed, the guy put me in a 2 queen room. I talked to a couple in the parking lot, convinced them to stay, they booked from their phone & received a king bed, this was approx 20 minutes after I checked in. The location is convenient, the price is great, the beds are comfortable, but I just felt “ick.”

The room was dirty….the bathroom sink was stopped up as if someone put food in it. The shower had mold pic attached. The carpet was filthy. No towels in room had to go ask for them. Mirror was dirty. No upkeep at all and I am highly disappointed and sickened. I travel regularly and this is my worst experience by far. I will never stay at a Country Home and Suites again.

Window open and I’m on the first floor, anyone could have been in that room. Dirty linens, burn marks on the tables, no towels, a/c or heat didnt work. Tub was dirty and shower handles broken.

It was decent could’ve been better. Got there they checked me into a room that already had someone in it and when I told them they said it was housekeeping and it wasn’t it was other guest. Then checked me into another room that had no tv. Besides that the stay was ok

This property is old and outdated. There were dining tables stacked in the hallway along with debris. It smelled old and was dusty. The furniture, fixtures, decor, all outdated the pictures and reviews online does not reflect what I observed in person. The jetted tub was not working properly, Traveling from out of state, I was disappointed.

I booked this hotel for a family event. Customer service at the front desk wasn't bad but wasn't the best I've had. When i checked in, seemed they were pretty occupied with one orher customer. She ran through my check in. Not explaining much. The hotel is very old and need major updates.when i arrived in my room. I noticed my trash hadn't been emptied. Housekeeping was in the hallway came and took care of it. During the night being able to hear thr people over me walking like an apartment living was very unusual to me for a hotel. The next morning the toilet would not flush. When i attempted to call the front desk, the cord on the phone came out and i couldn't put it back. Called requesting maintenance from my cell. As i sat there i noticed a big hole near the bed wall. The phone table was hiding it. I let maintenance know when he arrived. He fixed the toilet and phone cord right away. Upon fixing the toilet. He left water everywhere. There was only two bath towels. No wash clothes or hand towels. Luckily i always travel with my own towels, pillow cases, Clorex whips and disinfection spray. Which is why i made it work. As well as the location was another plus. This hotel needs major improvements

Good

The room was dirty , sofa was stained, carpet very dirty. The mattress cover was for a double bed stretched over a king bed. There was one wash cloth, hand towel, and bath towel for two people. The room next to us was up yelling until 5 in the morning We planned on staying 2 nights but checked out after the first night.

The bathroom was not clean… their was hair left in the shower and I requested for the room to be cleaned again they never came and cleaned it.. there was old candy left under the sheets… the pool was dirty and they had no cleans towels the next morning.

Very, very dirty. Thick dust on all horizontal surfaces above waist height. Dusty lampshades and lightbulbs covered with dust and cobwebs. Broken tile and mold/mildew in bathroom, empty shampoo dispenser, loose toilet seat, loose shower faucet and handle, no cold water from faucet. Dirty/stained carpet. Dirty walls. Bed headboards smeared with “something”, ew. Incredibly lumpy, loud, and uncomfortable mattresses. Deadbolt on door didn’t work. Air conditioner/heater vent CAKED with buildup of mold. Smoke alarm went off in the middle of the night for reasons that still remain unknown. Elevator floor and walls dirty, smeared with mystery substance, trash on the floor, and broken buttons. Smelled like weed everywhere! This place was the total package. Will NEVER be back.

just very good

The staff represented every stereo type I've ever had about people from Detroit. Which is rude. First room they gave us didn't even have a tv. Called down, got a new room. Everyone was very short with us. Country inn and suites are pretty good everywhere else. Will not stay at this one again but with keep is jy them

Bed is not comfortable

Very clean and friendly staff.

the room next to me had a couple going through a domestic violence incident. the room was very loud and was destroyed. you could hear furniture and glass be thrown all through the night. I will never come back.

We had to change our room since we had multiple issues with out room that we initially booked. The new room We booked , bathroom was not clean, no conditioner, room was not stocked or cleaned properly. Bad bad experience