"Great staff, went out of their way to accommodate our needs, very nice people!
Central location, very convenient, and on the doorsteps of historical site"
Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsAir conditioner, Internet / Wifi, Balcony or Patio and more
About this motel
Motel with free parking, near Clifton Hill Along with concierge services, this motel has laundry facilities and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. THE HIGHLANDER INN offers 20 air-conditioned accommodations with fireplaces and complimentary bottled water. Rooms open to balconies or patios. Beds feature down comforters. 26-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.
This Niagara Falls motel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and irons/ironing boards can be requested.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.
Service feeThis helps Hotels.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Hotels.com
$$$$
4.8
(61 Ratings)
"Great staff, went out of their way to accommodate our needs, very nice people!
Central location, very convenient, and on the doorsteps of historical site"
Motel with free parking, near Clifton Hill Along with concierge services, this motel has laundry facilities and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. THE HIGHLANDER INN offers 20 air-conditioned accommodations with fireplaces and complimentary bottled water. Rooms open to balconies or patios. Beds feature down comforters. 26-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.
This Niagara Falls motel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and irons/ironing boards can be requested.
Amenities
Air conditioner
Internet / Wifi
Fireplace
Laundry
Balcony or Patio
TV
Family friendly
Free parking
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.
Service feeThis helps Hotels.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Hotels.com
Ratings and reviews
4.8 / 10.0
(61 Ratings)
1.0 / 10.0
Mold in bathroom, every single thing broken and dirty. I have never seen a place like this, its made for homeless people. No heat, toilet and sheets dirty.
Please do not stay here. Have informed Hotels com to remove this property and looking for a refund
2.0 / 10.0
It was really bad stay.
4.0 / 10.0
Where to even begin with this place.
Very unclean and under kept. The bed was clean so that was a plus I suppose.
They also double booked our room so my friend and I had to share a bed as our double bed room was not available. They put us in a jacuzzi sweet. Surprise surprise the jacuzzi was DISGUSTING, so if you’re looking forward to that- don’t.
I think our final straw was having to hear birds chirping and scratching inside the walls of our AIR CONDITIONER. Theirs nothing like sharing a room with a literal animal.
Anyways, goodluck if you’re staying, the staff is very nice and so are the people but RUN if you haven’t booked for here already.
10.0 / 10.0
Great staff, went out of their way to accommodate our needs, very nice people!
Central location, very convenient, and on the doorsteps of historical site
2.0 / 10.0
This hotel was very disappointing. It really needs cleaning and some updates. Everything was dirty ..even the one bath towel they given to us. Our money was non-refundable..otherwise we would have left from the moment we entered the so-called office. Would not recommend this place to anyone
1.0 / 10.0
When we arrived our room was visibly run down and soiled, there was an actual vomit stain on the side of the bed, table wall and floor. The tub has dirt film and pubic hairs in it. The toilet had feces all a round the edge, and there smears of what looked like spit or snot on the mirror. No towels. One roll of toilet paper and dust everywhere. Then when checking the sheets we found food crumbs under it on the mattress as well as visibly dirty sheets. Manager said he would t refund us then changed his mind and said we had to go through our booking and he would approve the cancellation without a fee.
2.0 / 10.0
Really horrible. The room had very less lighting I think they have done that purposely so we cannot see how dirty everything is. Tables were filled with dust even the floor was dirty.There was bugs in the bed and the towels smelled bad. I stayed only for a night. The place didn't even had a mirror. Such places of stay should be removed from booking app. Its a request. We are coming from far by trusting such booking app so there is a responsibility for you people to ensure the comfort of your customers.
6.0 / 10.0
It is far away from Niagara Fallsview, around 40 minutes walking distance from Motel.
2.0 / 10.0
The room is dirty and untidy. Bedding and towels have blood stains. No heater , when we try to call the office no one is answering. The neighbours are very noisy and they smoking and picking in front of our room around 4-5 am . We get out from the room around 7 am because we can’t endure the coldness. I will never go back and never recommend to any one else.
4.0 / 10.0
It was a wonderful stay at Highlander Inn! =) I was surprised when I opened the door to the room - such a beautiful room greeted me! =D There was a fireplace and a hot tub. There was both a microwave and fridge. There were lots of shampoo and soap and two fluffy white towels. I wish there were more channels on TV but I brought my iPad too. Wifi worked well. When it got chilly in the night, the fireplace was a lifesaver. It was very warm in front of it. I booked this on a whim and didn’t understand why there were so many bad reviews!? It certainly was a great motel and I’d stay here again. I had a such a restful and relaxing time.
4.0 / 10.0
It was a wonderful stay at Highlander Inn! =) I was surprised when I opened the door to the room - such a beautiful room greeted me! =D There was a fireplace and a hot tub. There was both a microwave and fridge. There were lots of shampoo and soap and two fluffy white towels. I wish there were more channels on TV but I brought my iPad too. Wifi worked well. When it got chilly in the night, the fireplace was a lifesaver. It was very warm in front of it. I booked this on a whim and didn’t understand why there were so many bad reviews!? It certainly was a great motel and I’d stay here again. I had a such a restful and relaxing time.
4.0 / 10.0
No Bible, it was good. Just if you need a place to sleep.
4.0 / 10.0
No Bible, it was good. Just if you need a place to sleep.
10.0 / 10.0
Excellent
1.0 / 10.0
It was the nastiest place I have ever been in. The place was so dirty that we went out and bought some cleaning supplies for us to clean the room ourselves. The bathroom had urine covering the walls. The air conditioner was so dirty it would have covered the room in dust if turned on. The light switches and door knobs were visibly dirty. The floors were filthy, they had to be swept. There were cobwebs and bugs. After cleaning the room we were checking the beds; after turning down the bedding, the sheets and mattress pad were covered in stains that appeared to be urine and other bodily fluids, along with other people’s hair. I cannot imagine any person being willing to stay in these conditions. I do not expect perfection, but a bed with other individuals DNA visible to the naked eye is completely unacceptable. I had to check out after seeing the condition of the bed and am being refused a refund from the owner. In my opinion, this owner has no business operating a hotel.
I have to ask why the app hotels.com or expedia doesn’t have any fault in having this motel on the web sight advertising as one thing and presenting as the complete opposite.
I have multiple photos and videos showing the amount of Lysol wipes that I used to clean the room. I regret not taking a video prior to starting cleaning as even though it is still terrible in the video, it was actually much much worse. As you can see in the photos the wipes that were originally white are now brown from dirt.
1.0 / 10.0
It was the nastiest place I have ever been in. The place was so dirty that we went out and bought some cleaning supplies for us to clean the room ourselves. The bathroom had urine covering the walls. The air conditioner was so dirty it would have covered the room in dust if turned on. The light switches and door knobs were visibly dirty. The floors were filthy, they had to be swept. There were cobwebs and bugs. After cleaning the room we were checking the beds; after turning down the bedding, the sheets and mattress pad were covered in stains that appeared to be urine and other bodily fluids, along with other people’s hair. I cannot imagine any person being willing to stay in these conditions. I do not expect perfection, but a bed with other individuals DNA visible to the naked eye is completely unacceptable. I had to check out after seeing the condition of the bed and am being refused a refund from the owner. In my opinion, this owner has no business operating a hotel.
I have to ask why the app hotels.com or expedia doesn’t have any fault in having this motel on the web sight advertising as one thing and presenting as the complete opposite.
I have multiple photos and videos showing the amount of Lysol wipes that I used to clean the room. I regret not taking a video prior to starting cleaning as even though it is still terrible in the video, it was actually much much worse. As you can see in the photos the wipes that were originally white are now brown from dirt.
8.0 / 10.0
Good
2.0 / 10.0
It was so so. It's clean. Management was quick to respond.
Location is good.
2.0 / 10.0
It was so so. It's clean. Management was quick to respond.
Location is good.
10.0 / 10.0
Great
2.0 / 10.0
For the price, it was poor quality, dirty, run down and badaids on everything rather than fixing issues like replacing blinds. Outdated furniture and nonworking outlets, television connection issues. There was a coffee maker but no coffee cups. All around, it was poor quality. Only good thing were the towels.
2.0 / 10.0
Difficult to check in and out, tried checking out at 7 am and again at 10 am and there was nowhere to leave the keys, I rang the door bell 4 times each time I tried and called MANY times. Someone who lives at the hotel told me they wouldn’t the owners and to leave the keys under the welcome mat. Nice flooring but VERY dirty. Walking around in the motel room our feet got black. It was gross and the area is very sketchy. The beds are sagged in the middle so forget about getting a good nights sleep. Would NOT go back
1.0 / 10.0
It was disgusting
1.0 / 10.0
It was disgusting
2.0 / 10.0
I got a room and was unable to make it to the falls after 20 min of placing the room i tried to cancel it and i was told i could not get a refund what a bad place never will i ever use this hotel again please be careful people
2.0 / 10.0
I got a room and was unable to make it to the falls after 20 min of placing the room i tried to cancel it and i was told i could not get a refund what a bad place never will i ever use this hotel again please be careful people
2.0 / 10.0
Room has some smell,shower was dirty that I couldn't use
2.0 / 10.0
Room has some smell,shower was dirty that I couldn't use
1.0 / 10.0
Walked into room, there was an empty water bottle left from the previous stay? There was only one towel to shower, and one hand towel. The air conditioner did not work, and the windows did not have screens. There was a dirty broom and dustpan in the middle of the room. Queen sized bed with 2 tiny pillows. Pool was advertised but upon arrival we could see that there was just a few feet of murky green water with tons of trash floating in it. As we were coming home from our concert at about 1:30 am, the hotel manager asked us if he could use OUR room key to open the room next to us, letting us know that it is the same key for both rooms. Very unsettling knowing that whoever was staying next to us could have come into our room at any time! If it was possible to give negative stars I would. Terrible motel. They could charge $20 a night and it would still be too much.
1.0 / 10.0
Walked into room, there was an empty water bottle left from the previous stay? There was only one towel to shower, and one hand towel. The air conditioner did not work, and the windows did not have screens. There was a dirty broom and dustpan in the middle of the room. Queen sized bed with 2 tiny pillows. Pool was advertised but upon arrival we could see that there was just a few feet of murky green water with tons of trash floating in it. As we were coming home from our concert at about 1:30 am, the hotel manager asked us if he could use OUR room key to open the room next to us, letting us know that it is the same key for both rooms. Very unsettling knowing that whoever was staying next to us could have come into our room at any time! If it was possible to give negative stars I would. Terrible motel. They could charge $20 a night and it would still be too much.
6.0 / 10.0
Interior is clean enough for this price. A reasonable price for someone who just wants a place to sleep. A few things the owner should improve their facility are:
1. Toilet cannot wash away your thing properly
2. AC looks like it has never been clean for years. It can still cool though, but questionable air quality.
3. Exterior is not clean.
4. Not 24/7 front staff. No explanation about the procedure of checking out when check-in. I have to change my plan because I couldn’t return my room key.
6.0 / 10.0
Interior is clean enough for this price. A reasonable price for someone who just wants a place to sleep. A few things the owner should improve their facility are:
1. Toilet cannot wash away your thing properly
2. AC looks like it has never been clean for years. It can still cool though, but questionable air quality.
3. Exterior is not clean.
4. Not 24/7 front staff. No explanation about the procedure of checking out when check-in. I have to change my plan because I couldn’t return my room key.
2.0 / 10.0
Was advertised they have a pool… it’s been closed for a while by the looks of it. Which was a huge let down cause that’s why we booked here cause they had a pool so we could cool off after walking around all day. It’s a trashy place. Whoever “checked me in” had no clue how to do their job at anll even answering basic questions. He had to call the “manager” multiple times to get me checked in, what the wifi password was, and even when I asked about the pool being closed and if he knew of any other near by pools. When I had to check out the office was closed but they had a doorbell and rang that a few times waited 10mins and then just left the keys beside the office door because no one came. Way overpriced place should be $60 a night not $200.
2.0 / 10.0
Was advertised they have a pool… it’s been closed for a while by the looks of it. Which was a huge let down cause that’s why we booked here cause they had a pool so we could cool off after walking around all day. It’s a trashy place. Whoever “checked me in” had no clue how to do their job at anll even answering basic questions. He had to call the “manager” multiple times to get me checked in, what the wifi password was, and even when I asked about the pool being closed and if he knew of any other near by pools. When I had to check out the office was closed but they had a doorbell and rang that a few times waited 10mins and then just left the keys beside the office door because no one came. Way overpriced place should be $60 a night not $200.
10.0 / 10.0
Good
10.0 / 10.0
Good
4.0 / 10.0
Far away from the falls. You need to walk about 30 minutes. Property required full renovation. It was parking included in stay. I will not stay there again.
4.0 / 10.0
Far away from the falls. You need to walk about 30 minutes. Property required full renovation. It was parking included in stay. I will not stay there again.
8.0 / 10.0
Good
8.0 / 10.0
Good
FAQs
Is parking included with this motel?
Parking is not specified as an available amenity at THE HIGHLANDER INN. For more information, we encourage you to contact the property about where to park.
Is there a pool at this motel?
We didn’t find pool listed as an amenity for this motel. It may be worth double checking if a pool is important for your stay.
Is THE HIGHLANDER INN pet friendly?
Unfortunately, this motel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at THE HIGHLANDER INN?
We found 8 amenities for this rental. This includes air conditioner, internet / wifi, fireplace, laundry, and balcony or patio.
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