Mercure St Helens

Fabulous hotel with friendly and efficient staff. In the middle St Helens so well placed with ample parking (lots of signs telling you to book your car in!). Used the leisure facilities and they were great again with friendly and efficient staff and very clean. Restaurant staff great and the food was excellent. Can’t praise the hotel highly enough so won’t deduct any stars for the only bugbear from the stay. We booked half board but no details on Hotels.com and no details on reception apart from it was dinner and breakfast. The cost was £80 so seemed reasonable but the additional cost for breakfast on the booking page was £11 ( full cost £25). So even at full cost the “Dinner allowance should have been £55 but we were told in the restaurant to order as normal they would deduct £40 from the bill. Clearly not an economic option so will not book this type of stay in the future. Hotel might say they are deducting vat from the fee but that does not make sense either as vat is included in the prices paid. Drinks were extra which we expected and the cost in comparison to other places was reasonable. Will use Mercure again but not on a half board basis.

The reception area was beautifully decorated for Christmas. All of the staff were wonderful warm and welcoming. The room was fresh and modern and very clean. The hotel location is great for quick access to local shops.

All good, having some Asian breakfast veg options would have been fantastic.

Staff and breakfast great, but in Room 215 no hot water from the shower, we mentioned it to staff on reception when leaving.

It was great thanks.

Great place to stay. Gym is a huge bonus

Room was spacious, modern & clean. Parking was easy, safe & free. Breakfast was very good 👍

Clean room, comfy bed friendly staff.

Nice reasonably priced hotel not too far from town... Probably best hotel in town to be fair and a lot cheaper than staying in Liverpool

Lovely location an very clean

Arrived just as a coach full of Spanish travellers arrived so we headed to the bar to wait to check in. After checking in and reaching our room were dismayed to see bathroom had a leak and the floor was covered in water. We were told hotel was fully booked (a wedding party was taking place) but the lovely receptionist managed to swap rooms for us but unfortunately this was on a lower floor above the party. The new room was very clean and warm- too warm with the temperature measuring 26.7degrees so we needed the air conditioning on- very noisy and hot! A lot of noise from the wedding music too! Just unfortunate!

Staff were very friendly. Nothing was too much trouble. Comfy bed.

Nice, clean, efficient staff.

Great time and serene atmosphere. Lots of dining options nearby and cinemas too.

Pleasant hotel with friendly and helpful staff, room was spacious and comfortable. The hotel is convenient for the Totally Wicked Stadium

A quiet oasis in the middle of a traffic infested area. Amy on Reception went above normal help to make our stay a happy one.

Terrible service at check in, we waited for around 25 mins for somebody to check us in.

Staff were great, plenty of food choices on menu. Rooms are clean and roomy.

N/A

Clearly had been a great hotel but somewhat needs a refurb. Room was well appointed, fridge was a nice surprise. However, one towel was full of holes, and the beds were VERY uncomfortable due to the mattresses being well past their best. We requested, and we're promised that the mattresses would be changed while we were out for the day, however on our late return if it had been changed then only worth another past-it mattress.

One of the nicest hotels we have stayed in. The staff were all friendly, welcoming and efficient. The facilities were excellent, and parking was very easy. All round, the hotel was nice and clean. Food was very good, especially the breakfast, tasty, hot and plenty. It was an easy walk into the town. All round, a great experience for us, highly recommended.

Wedding at the hotel and noise level is extremely bad. We have asked to change rooms but they said it was fully booked. Music is very loud and its impossible to sleep. Its a shame we were not told beforehand... We will ask for a refund but knowing these kind of hotels, i doubt we will get anything.

The staff were very helpful

The manager was very rude he went under my table and took a bootle of un opened vodka wich had not been opened and was in a bag had no right it was a present he put it at reception he had no right to look under my table my first room wat was allocated had no aircom working so the hotel moved us it was the manager wat spoilt out night I was not even drinking and we was at a family wedding

Comfy bed, friendly staff. Spacious room and perfect facilities

Friendly staff. Good restaurant. Good value,

All OK. Staff friendly and helpful

Good location but room was too warm and air con didn’t work properly

A clean comfortable hotel. Staff are friendly and helpful.

The place was unbelievably beyond our expectations staff room and breakfast was very good.Whenever we visit St Helens we will definitely book with you and we will also recommend our friends to book with you.👍🙏

Great for a quick business trip. Nearby shops and supermarkets. Great gym.

We were not initially happy with our room as a lot of the light was blocked by the building. We spoke to Raj the manager at reception and he was extremely helpful and we couldn’t fault the customer service. He immediately offered us another room and in fact went above and beyond and offered a suite which was on the 3rd highest floor so view/light was not blocked. Overall, had a nice spacious room, decent breakfast and enjoyable stay.