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De Keyser Hotel

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Superior Double or Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Suite | Bathroom | Combined shower/tub, hair dryer, towels

7.4Good

(1,002 Ratings)

"Central location, very close to train station and restaurants. "

Virginia

Don't miss out! Price and availability may change

7.4 / 10.0

Good(1,002 Ratings)

Hotel in Antwerp

4-Star Hotel

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsAir conditioner, Internet / Wifi, TV and more

About this hotel

Central hotel with a restaurant connected to a shopping center in Antwerp
A restaurant, a bar/lounge, and a business center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include conference space, dry cleaning, and laundry facilities.
De Keyser Hotel offers 123 accommodations with minibars and safes. 40-inch LCD televisions come with satellite channels.

Bathrooms include shower/tub combinations and hair dryers. This Antwerp hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at De Keyser Hotel

Air conditioner

Internet / Wifi

Laundry

TV

Wheelchair accessible

Map of Antwerp

city location on map

Nearby attractions

Parc du Cinquantenaire

Museum aan de Stroom

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

7.4Good

(1,002 Ratings)

"Central location, very close to train station and restaurants. "

Virginia

Don't miss out! Price and availability may change

$$$$

7.4 / 10.0

Good(1,002 Ratings)

Hotel in Antwerp

4-Star Hotel

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsAir conditioner, Internet / Wifi, TV and more

Map of Antwerp

city location on map

Nearby attractions

Parc du Cinquantenaire

Museum aan de Stroom

Available Rooms

About this hotel

Central hotel with a restaurant connected to a shopping center in Antwerp
A restaurant, a bar/lounge, and a business center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include conference space, dry cleaning, and laundry facilities.
De Keyser Hotel offers 123 accommodations with minibars and safes. 40-inch LCD televisions come with satellite channels.

Bathrooms include shower/tub combinations and hair dryers. This Antwerp hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air conditioner

Internet / Wifi

Laundry

TV

Wheelchair accessible

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

7.4 / 10.0

Good(1,002 Ratings)

5.0 / 10.0

Great location, near train station. Spacious room and plenty of choices for breakfast

8.0 / 10.0

Property is having some aging and closure issues, but it's ideally located, has a friendly staff, and is well-priced.

4.0 / 10.0

Location location location but that's it...this hotel does not live up to its 4star rating. We will not stay there again.

1.0 / 10.0

The air conditioner in the room didn’t work throughout our entire stay. The hotel’s response was poor – they weren’t really willing to help, and the solution they offered was simply to open a window.

1.0 / 10.0

Avoid. AC in room didn't work and the hotel thought I should be understanding, which to a certain degree I could have been unless this information was given to me in a very (17-18 degree) cool lobby. Light in bathroom worked only occasionally. Flies seems to be entering the room from ventilation or cracks in ceiling. One of two bed lamps worked. Only little positive thing was the breakfast personal which very service minded The location is good but there are faaaar better hotels in this area (Diamant) for same budget.

1.0 / 10.0

The hotel so old needs more works the Ac unit not working at all I asked him and he changed the room and also the Ac units not working he got me another room I lost my time changing rooms come downstairs go upstairs come downstairs go upstairs also they don’t have safety room for luggage when you do check out I asked him he told me put it there and the room not locked no security.

1.0 / 10.0

Horrible place to stay. At 2:30 in the morning there was someone banging on every door on our floor and yelling. This went on for 20 minutes and the hotel staff did nothing. Stay away from this dirty and very old hotel.

3.0 / 10.0

It was ok. Good location

10.0 / 10.0

Central location, very close to train station and restaurants.

4.0 / 10.0

not well maintained pillows are just bad overall rooms empty

3.0 / 10.0

The hotel's staff was basically friendly and helpful. Location of the hotel was convenient just beside of the Central Station. In the hotel room there were some needs and malfunction like air condition. Breakfast was okay.

10.0 / 10.0

Easy access and many stores and restaurants nearby.

6.0 / 10.0

Could do better. Beds are super thin (just a mattress topper, no mattress) and only 2 tiny pillows.

10.0 / 10.0

Next to the trainstation, everything walking distance, chinese restaurant in the hotel was fantastic

6.0 / 10.0

I have stayed here a few times the staff are friendly and it's close to the train station and convenient for my needs as I'm not so mobile as I used to be. There were no tea/coffee making facilities in the room. On phoning reception I was to they didn't have any. However when I spoke to a different concierge the next day I was provided with the tea/coffee making things I needed. There was a safe in the room, however this didn't work. I mentioned this again to reception. But nothing was done the whole we we were there. The convenience of the station and the closeness to the diamond district mean it's idea for me but I would probably look at a different hotel for my next visit to Antwerp

6.0 / 10.0

Great location. Could smell neighbour smoking on balcony inside

6.0 / 10.0

staff at reception was unprofeasional made few times mistakes which was inconvinient.

6.0 / 10.0

Jaqouzi did not work, only one sink with warm water, floor was not clean, no coffee in the room!

10.0 / 10.0

Friendly staff, very clean, spacious rooms

4.0 / 10.0

I lost my passport whilst staying there but the staff wasnt supportive.They couldn't help by checking the cctv in the hotel to see if someone access my room

8.0 / 10.0

Kamer was rustig ,bad/douche slecht

8.0 / 10.0

Kamer was rustig ,bad/douche slecht

2.0 / 10.0

When we arrived the room, nr 213, was warm and the ventilation none-existing. After trying to get the AC working for 15min we realise it is controlled from the entrance and went down to ask them to turn it on. This would have been ok if it didn't turn off again during the night, which together with no-ventilation in the room made sleep uncomfortable. In general a worn down hotel in serious need of renovations. Definitely not 4 stars. Highlight is the location.

2.0 / 10.0

When we arrived the room, nr 213, was warm and the ventilation none-existing. After trying to get the AC working for 15min we realise it is controlled from the entrance and went down to ask them to turn it on. This would have been ok if it didn't turn off again during the night, which together with no-ventilation in the room made sleep uncomfortable. In general a worn down hotel in serious need of renovations. Definitely not 4 stars. Highlight is the location.

8.0 / 10.0

good

8.0 / 10.0

good

8.0 / 10.0

Close rmto train station

8.0 / 10.0

Close rmto train station

2.0 / 10.0

If I got a reservation in a two star hotel and it was like my stay, I would have been pleasantly happy with the quality of the trip. The AC was flaky, the control panel was broken, the TV remote was missing, the pillow (one per person) was shockingly uncomfortable (worse than my ten dollar pillow from Action), and the beds themselves had poor quality sheets. The lights as well did not work in most of the room, and we were only offered one key which seems low. Through Hotels.com, I got a deal for 45% off one of the rooms to stay here – for what I paid, it was very much worth it. However, there were no "4 star hotel" amenities or accommodations in sight, and we were not told about any if there were. Having a restaurant alone does not earn you four stars, though I cannot attest to the quality of the breakfast as we left before that. The service was good, at least. For summary: if I had these same conditions in a two star hotel, I would feel right at home. But being promised a four star hotel and receiving what I did does not seem sufficient. I would never ask for or take a refund, as we enjoyed our stay in Antwerp.

2.0 / 10.0

If I got a reservation in a two star hotel and it was like my stay, I would have been pleasantly happy with the quality of the trip. The AC was flaky, the control panel was broken, the TV remote was missing, the pillow (one per person) was shockingly uncomfortable (worse than my ten dollar pillow from Action), and the beds themselves had poor quality sheets. The lights as well did not work in most of the room, and we were only offered one key which seems low. Through Hotels.com, I got a deal for 45% off one of the rooms to stay here – for what I paid, it was very much worth it. However, there were no "4 star hotel" amenities or accommodations in sight, and we were not told about any if there were. Having a restaurant alone does not earn you four stars, though I cannot attest to the quality of the breakfast as we left before that. The service was good, at least. For summary: if I had these same conditions in a two star hotel, I would feel right at home. But being promised a four star hotel and receiving what I did does not seem sufficient. I would never ask for or take a refund, as we enjoyed our stay in Antwerp.

3.0 / 10.0

Excellent breakfast. The rest not so good. Aircon not working - flashing an error which couldn’t be switched off. Reception said they controlled temperature, but it was very cold in the mornings. Hot water only lukewarm at 06:00. Bedside light not working. Shaving mirror light not working. Kettle, tea & milk provided, but not coffee or sugar. Bed had large dip at one side where it was starting to collapse. Then locked out of room on last morning after breakfast and had to return to reception to get key card reset - receptionist error. Absolutely no way is this a 4* hotel.

3.0 / 10.0

Excellent breakfast. The rest not so good. Aircon not working - flashing an error which couldn’t be switched off. Reception said they controlled temperature, but it was very cold in the mornings. Hot water only lukewarm at 06:00. Bedside light not working. Shaving mirror light not working. Kettle, tea & milk provided, but not coffee or sugar. Bed had large dip at one side where it was starting to collapse. Then locked out of room on last morning after breakfast and had to return to reception to get key card reset - receptionist error. Absolutely no way is this a 4* hotel.

4.0 / 10.0

The room was awful, so not worth the 4 stars of the hotel. It was outdated, needs a painting, the bathroom needs a fix and the view was horrible!

4.0 / 10.0

The room was awful, so not worth the 4 stars of the hotel. It was outdated, needs a painting, the bathroom needs a fix and the view was horrible!

5.0 / 10.0

I HIGHLY recommend getting the breakfast included with your stay it was OUTSTANDING.

5.0 / 10.0

I HIGHLY recommend getting the breakfast included with your stay it was OUTSTANDING.

4.0 / 10.0

Dirty carpets. Air conditioning poor. Was hot. Staff not flexible to checkin earlier. Breakfast was good

4.0 / 10.0

Dirty carpets. Air conditioning poor. Was hot. Staff not flexible to checkin earlier. Breakfast was good

8.0 / 10.0

Good location, good bed and a simple breakfast. Everything you need. It’s not the newest hotel. But that is fine.

8.0 / 10.0

Good location, good bed and a simple breakfast. Everything you need. It’s not the newest hotel. But that is fine.

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