a&o Antwerpen Centraal

I usually don’t leave negative reviews, but this stay was truly unacceptable. The hostel provides only a mattress, and guests must make their own bed. The room and bathroom smelled like smoke. Bunk beds were unstable — any movement on the top bunk caused loud creaking. Key cards often malfunctioned. These issues were tolerable compared to what happened next. When I returned at night, someone had taken my assigned bed and moved my belongings. I had checked in that afternoon and was clearly assigned a lower bunk. I made the bed and left some items there. The person in my bed didn’t speak English and insisted I was wrong — which I wasn’t. Shockingly, the front desk allowed them to change beds after check-in and even handwrote a new number on their card. This completely disregarded my booking. That person even claimed my belongings were theirs. I grabbed what I could and went to the front desk. Their solution? Move me to another room. I was forced to switch rooms without recovering everything — including my bed sheet and a backup phone. Staff said there was nothing they could do and had no extra bedding. Later attempts to retrieve my items failed — they said the person was asleep and couldn’t be disturbed. I ended up in a room with no sheets, missing belongings, and no support from staff. Letting another guest override my bed and ignoring theft is unacceptable. I absolutely do not recommend this hostel poor management, zero accountability, and lack of security!

convenient. near the train station and city centre. friendly staff

Had a form to fill in when booking in with questions including not just the country and town I was born in and my nationality but my personal home address. Also my profession! What on Earth does my profession have to do with booking into a hotel? Left some cake and a sandwich, both wrapped up, on the room table while we went out for a walk. We got back and the food were plagued by small black flies. Woken up around 3am by a man who we could hear during the day getting more and more intoxicated. He had started off chatting loudly to the workmen out back then later he was singing shanty songs then we were woken up by him aggressively shouting at someone

There was no hot water in the shower and no air conditioning. smells bad

Im sure you can find better value for your bucks in the area. Won’t be staying there again.

As a tech, the feeling of being an unwitting beta (or alpha) tester was pervasive. Check-in featured a single agent, juggling me and rooms yet to be cleaned with stressed discussion with construction/repair crew, and needing to call someone twice for information -- once for those before me, once to verify my claim that service dogs stay free by law (though he smiled and said "cool, i learned something new today," ive never encountered someone at check-in unaware of that before). the delays caused me to quickly notice the lack of any seating in the lobby. eventually was informed my room is clean and ready and given keys. two tiny elevators serve 8 floors. hallway carpets stained. walked past my room because door was open and being cleaned..? small bits of stuff still on the floor afterward. no airco but an old squeeky fan helped. my bed at home is softer than hotel beds, sometimes its good to have that difference for a back reset, but not so hard that my waking thought was sympathy for detainees who sleep on floors! besides the beds and elevators, maybe the rest is rectified in coming months.. but i wouldn't open like this and open myself to early public criticism. 100 euro a bit steep for this experience; im not picky and i generally go with the attitude that almost anything works for 1 night, but i wont try that here again! sorry folks....

Infested with bed bugs which means my children aged 3 & 9 were bitten anll over their body all night, with bed sheets covered with blood, Had to keep going to reception 3-4 times because I couldn’t into my room with the key cards, woken at 7am by drilling, one fan in the room which was a complete safety hazard, blade was fitted wrong way around so blew backwards, safety mesh not secure so blades were exposed, the base was broken so it didn’t stand correctly and one turned on it was so unsecured it was moving all over and sounded like a helicopter and moved like it will take off! No one seamed to care and the response was I’ll let the manager know, no care in the world. However the only positive thing I could say is the gentleman who was on the desk on the evening of check in, assisted me to find a night shop to buy milk for my child.

Amazing friendly

Bed was too soft. There were mosquitos in the room. You had to make your own bed and the shoer did not have a hilder so you have to hold the shower while showering The booking is misleading as we were looking for a hotel with parking but the hotel sends you to a parking lot. You do get a discount on parking but still misleading.

Disgusting. Found a nail clipping in the bed. Which shows no one cleaned it. Found hair in the bathroom, again which shows no one cleaned it. Not sure what sort of cleaning job they do. But disgusting is what it is

Good price but the hostel is quite worn down. The staff was friendly but the room was very responsive so you could hear everything that was ”going on”.

The staff in the early afternoon was friendly. When I checked in at 5, the new staff was less friendly. He could speak good English, barely enough to communicate. I feel like I was given commands and he repeated his commands if people didn’t follow. The staff next morning was friendly again. The bed linen given to me seemed clean but smelled like sour feet. My room had no lockers. There was only one iron case underneath the other bunk bed (shown in the photos).

Convenient and close to the station, but no air conditioner.　　　　　　　

This was an overnight stop and so was OK, but it's not a place for longer stays. The hotel was under renovation mid-June 2025 (which isn't mentioned on Hotels.com) and so it was a bit rough & ready with cracks in walls and workmen in the lifts etc. Rooms basic, beware no AC. It was cheap and seconds from station so did the job. Bring earplugs!

Great place to stay, across Antwerp central station. Easy access to anywhere you like.

good

The room was clean en good for the 2 nights. Stores and restaurants were nearbij very pleasent. The last day we were to chech out the doorcard would not open the door of the room, so we were busy to unlock the door for 1 hour. Very pleasent stay. Thank you

Had to go down to reception at 2am and 3.30am because students were talking loudly in corridors and knocking on each others doors. The hotel was fully booked, so could not be moved. Worst night ever.

The Hotel location is very bad and dangerous beside the fact that the receptionist is very rude, the hotel chain itself is disrespectful. Thanks to Expedia, they protected my rights.

Check in was easy enough.. didn't realise it was a hostel rather than a hotel.. so my immediate reaction was to find another place to stay.. But we were given a room on the top floor.. The room was clean and comfortable with basic facilities with ensuite bathroom.. A little worn but seemed adequate for our one night stay.. It was quiet and the bed was comfortable and clean.. TV had English channels which was a bonus .. The location of the hotel was opposite the train station.. A few minutes walk from the zoo and about 15minutes walk to the centre of Antwerp.. Shops and restaurants nearby.. In the beginning we were apprehensive about staying but ended up enjoying our stay and absolutely loved its location.. No WiFi unfortunately having technical problems apparently.. Although parking is advertised as available but there is not.. Fortunately we have a blue badge and parked directly outside the hotel on the path Didn't receive any tickets for parking while we were there overnight.. So again a bonus...

Great experience

I had a terrible experience. Supposed to check out at 2pm they told me I have to leave 10 Am. When I showed them the email conformation I was told that this is not their problem and I have to pay another 14 euros If I want a late check out…

Not a great property, dirty carpets and stairs- room was ok, inconvenient to have a bathroom few steps down the bedroom

The room look old and not clean. The walls are verh thin. You can hear everything from the other rooms. I guess, thats what you get for the price you pay.

There was some light blood splatter on the wall but otherwise fine for one night. Make of that what you will.

Good all.

I book last minute! I was so impressed of this hotel very affordable clean modern and comfortable! Perhaps we stated at the 9th floor the WiFi was great!

The staff was very kind. The hotel was great, the only downside about our room was that it smelled of dogs.

Good !

I beleive the property is undergoing some renovations. The room was outdated and could tell furniture had been moved around and electric outlets were in odd palces in relation to beds. Bathroom door didn't close all the way but did lock. No AC so we opened windows at night, was comfortable and became mostly quiet eventually. Overall, for the price, after reading reviews I knew what to expect and wasn't disappointed. There were plenty of food options withing walking distance and Grand Centeal Statio. Right across the street. Parking was offsite and around 25 Euros a day. It was a comfortable enough stay, but if you're looking for anything close to fancy this isn't it. We would stay again though.

The property is good

What I like the most was the check out at 2pm, thats why I decided to stay here.... But nevertheless on Sunday around 11:45am a Lady came to the room super noisy, I was the only person in the room and I was sleepy so She wake me up saying Check out......... I told her my check out was at 2pm....... She didnt say even sorry and nothing and lefts the room...... After she still was around so basicly I felt She was rushing me to left the room and She could clean it.