De Keyser Hotel

Day, Landmark view
Facade/entrance
Photo of the whole room
Photo of the whole room
Photo of the whole room
review stars
6.7Average
(3,433 Ratings)
"The room was excellent with a great bed and tastefully decorated. Although we were facing the main road you didn't really hear much and it was great people watching. Breakfast was adequate and gave a ..."
Verified guest
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6.7 / 10.0
Average(3,433 Ratings)

Hotel in Antwerp

4-Star Hotel

Reasons to book

High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety

About this hotel

De Keyser Hotel has a central location 165 ft from the Central Train Station and Antwerp Zoo. It features free Wi-Fi, an on-site bar and a 24-hour front desk.

Amenities at De Keyser Hotel

Business facilities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Bar
WiFi/Internet
Shared living spaces
Accessible Parking
Electric Vehicle Charging Station
Safe
Accessible by lift
Key card access
Fire alarm
Fire extinguisher
Cleaning products

Map of Antwerp


Available Rooms

$$$$
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Ratings and reviews

6.7 / 10.0
Average(3,433 Ratings)
100% verified reviews
1.0 / 10.0
Horrible, no heating, every hour de airco mades noisies, we asked for another room, they refused
Locatie
Alles behalve locatie Booking did nothing to help us, I contacten you but I'm still waiting, beter foing to another app then.....
3.0 / 10.0
Brecfast had no bread on the third day only rolls
Locations
I asked to change my room because it was in a bad state I was told no room was available but the hotel seemed empty
10.0 / 10.0
Great location and great place to stay!!
The room was excellent with a great bed and tastefully decorated. Although we were facing the main road you didn't really hear much and it was great people watching. Breakfast was adequate and gave a good start to our day. A shout out to Samuel who was extremely friendly and knowledgeable about the area. The staff we spoke to were friendly and answered our questions. All in all a good hotel to stay in which is a 2minute walk from the train station and near all the restaurants and bars in the area. I would highly recommend.
The breakfast room could do with a bit of a revamp but served it's purpose.
8.0 / 10.0
Short visit all ok
Good location
No ambiance just ok
8.0 / 10.0
Excellent value, comfortable, well-located hotel for a visit to Antwerp
The staff were helpful and obliging. The room was a spacious double with a comfortable bed. Breakfast was a full Continental Breakfast buffet including a hot choice of bacon and scrambled or boiled eggs. The hotel is around 100 yards from the Antwerp Central Railway Station on a major shopping street with a variety of restaurants and cafes in close proximity. The main tourist attractions and the major shops were all within half an hour's walk of the hotel.
The noise at c.07.00: it was the street cleaning and deliveries to the surrounding area. The stench of cigarette smoke in the corridor outside our 'No smoking' rooms (where did it come from?).
6.0 / 10.0
Could use a little smile for everyone works in front office.
The bathroom is great. Clean and bright
Its kinda old. The room and the bed
5.0 / 10.0
It is ok to stay this time but will not stay there again.
Location
One reception staff not welcoming and not very helpful. Luggage store room was not clean, not locked and not secure. Anybody from the street come in and take any luggage they want. Photo of the building is different than advertised on booking.com. I.e. Advertised as old historical building but actually it is a modern city block building.
1.0 / 10.0
Do not stay here
I booked 3 rooms as we were a group of friends travelling to Belgium for Tomorrowland. Rooms 904, 905 and 813. All rooms were listed on booking.com as having air-conditioning however the AC did not work throughout our stay. The AC could only be controlled from the reception and it was never switched on although we were told otherwise. Even more than the AC not working, the attitude of the reception staff was appalling. The shift staff did not take ownership, kept giving excuses, and told me there was nothing that can be done. The reception staff themselves told me that the owner is not bothered to fix the issues with AC and therefore nothing can be done. So in keeping with the tone from the top, the staff were not bothered and lacked basic customer care etiquette. When asked to speak to and escalate to the manager, the manager conveniently avoided any guests as the managers work shift is only between 3pm-11pm (during this time we were at Tomorrowland and never got to speak to this evasive manager) Inspite of multiple requests, the manager was never reachable and never acknowledged the issue or made any attempt to sort it out. I have been a repeat customer of this hotel and safe to say that never again will I stay at this hotel. This is without doubt the worst hotel we have stayed at. Although rooms are listed as AC rooms, that is totally incorrect as it simply means that there is an AC vent inside the room which does not work!!!

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at De Keyser Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is De Keyser Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at De Keyser Hotel?

We found 17 amenities for this rental. This includes business facilities, free wifi/internet, free parking, air conditioning, and non-smoking.


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