"The room was excellent with a great bed and tastefully decorated. Although we were facing the main road you didn't really hear much and it was great people watching. Breakfast was adequate and gave a ..."
Well priced for this locationPriced under area average
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Includes essentialsAir conditioner, Internet / Wifi, Parking and more
About this hotel
De Keyser Hotel has a central location 165 ft from the Central Train Station and Antwerp Zoo. It features free Wi-Fi, an on-site bar and a 24-hour front desk.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
$$$$
6.7Average
(3,716 Ratings)
"The room was excellent with a great bed and tastefully decorated. Although we were facing the main road you didn't really hear much and it was great people watching. Breakfast was adequate and gave a ..."
De Keyser Hotel has a central location 165 ft from the Central Train Station and Antwerp Zoo. It features free Wi-Fi, an on-site bar and a 24-hour front desk.
Amenities
Air conditioner
Internet / Wifi
Parking
Balcony or Patio
TV
Wheelchair accessible
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
Ratings and reviews
6.7 / 10.0
Average(3,716 Ratings)
100% verified reviews
10.0 / 10.0
Great location and great place to stay!!
The room was excellent with a great bed and tastefully decorated. Although we were facing the main road you didn't really hear much and it was great people watching. Breakfast was adequate and gave a good start to our day. A shout out to Samuel who was extremely friendly and knowledgeable about the area. The staff we spoke to were friendly and answered our questions. All in all a good hotel to stay in which is a 2minute walk from the train station and near all the restaurants and bars in the area. I would highly recommend.
The breakfast room could do with a bit of a revamp but served it's purpose.
8.0 / 10.0
Short visit all ok
Good location
No ambiance just ok
8.0 / 10.0
Excellent value, comfortable, well-located hotel for a visit to Antwerp
The staff were helpful and obliging. The room was a spacious double with a comfortable bed. Breakfast was a full Continental Breakfast buffet including a hot choice of bacon and scrambled or boiled eggs. The hotel is around 100 yards from the Antwerp Central Railway Station on a major shopping street with a variety of restaurants and cafes in close proximity. The main tourist attractions and the major shops were all within half an hour's walk of the hotel.
The noise at c.07.00: it was the street cleaning and deliveries to the surrounding area. The stench of cigarette smoke in the corridor outside our 'No smoking' rooms (where did it come from?).
6.0 / 10.0
Could use a little smile for everyone works in front office.
The bathroom is great. Clean and bright
Its kinda old. The room and the bed
5.0 / 10.0
It is ok to stay this time but will not stay there again.
Location
One reception staff not welcoming and not very helpful. Luggage store room was not clean, not locked and not secure. Anybody from the street come in and take any luggage they want. Photo of the building is different than advertised on booking.com. I.e. Advertised as old historical building but actually it is a modern city block building.
1.0 / 10.0
Do not stay here
I booked 3 rooms as we were a group of friends travelling to Belgium for Tomorrowland. Rooms 904, 905 and 813. All rooms were listed on booking.com as having air-conditioning however the AC did not work throughout our stay.
The AC could only be controlled from the reception and it was never switched on although we were told otherwise.
Even more than the AC not working, the attitude of the reception staff was appalling. The shift staff did not take ownership, kept giving excuses, and told me there was nothing that can be done. The reception staff themselves told me that the owner is not bothered to fix the issues with AC and therefore nothing can be done. So in keeping with the tone from the top, the staff were not bothered and lacked basic customer care etiquette.
When asked to speak to and escalate to the manager, the manager conveniently avoided any guests as the managers work shift is only between 3pm-11pm (during this time we were at Tomorrowland and never got to speak to this evasive manager) Inspite of multiple requests, the manager was never reachable and never acknowledged the issue or made any attempt to sort it out.
I have been a repeat customer of this hotel and safe to say that never again will I stay at this hotel. This is without doubt the worst hotel we have stayed at.
Although rooms are listed as AC rooms, that is totally incorrect as it simply means that there is an AC vent inside the room which does not work!!!
1.0 / 10.0
Do not stay here
I booked 3 rooms as we were a group of friends travelling to Belgium for Tomorrowland. Rooms 904, 905 and 813. All rooms were listed on booking.com as having air-conditioning however the AC did not work throughout our stay.
The AC could only be controlled from the reception and it was never switched on although we were told otherwise.
Even more than the AC not working, the attitude of the reception staff was appalling. The shift staff did not take ownership, kept giving excuses, and told me there was nothing that can be done. The reception staff themselves told me that the owner is not bothered to fix the issues with AC and therefore nothing can be done. So in keeping with the tone from the top, the staff were not bothered and lacked basic customer care etiquette.
When asked to speak to and escalate to the manager, the manager conveniently avoided any guests as the managers work shift is only between 3pm-11pm (during this time we were at Tomorrowland and never got to speak to this evasive manager) Inspite of multiple requests, the manager was never reachable and never acknowledged the issue or made any attempt to sort it out.
I have been a repeat customer of this hotel and safe to say that never again will I stay at this hotel. This is without doubt the worst hotel we have stayed at.
Although rooms are listed as AC rooms, that is totally incorrect as it simply means that there is an AC vent inside the room which does not work!!!
1.0 / 10.0
Do not stay here
I booked 3 rooms as we were a group of friends travelling to Belgium for Tomorrowland. Rooms 904, 905 and 813. All rooms were listed on booking.com as having air-conditioning however the AC did not work throughout our stay.
The AC could only be controlled from the reception and it was never switched on although we were told otherwise.
Even more than the AC not working, the attitude of the reception staff was appalling. The shift staff did not take ownership, kept giving excuses, and told me there was nothing that can be done. The reception staff themselves told me that the owner is not bothered to fix the issues with AC and therefore nothing can be done. So in keeping with the tone from the top, the staff were not bothered and lacked basic customer care etiquette.
When asked to speak to and escalate to the manager, the manager conveniently avoided any guests as the managers work shift is only between 3pm-11pm (during this time we were at Tomorrowland and never got to speak to this evasive manager) Inspite of multiple requests, the manager was never reachable and never acknowledged the issue or made any attempt to sort it out.
I have been a repeat customer of this hotel and safe to say that never again will I stay at this hotel. This is without doubt the worst hotel we have stayed at.
Although rooms are listed as AC rooms, that is totally incorrect as it simply means that there is an AC vent inside the room which does not work!!!
5.0 / 10.0
Avoid during summer, but good location.
Very good location.
The AC was not working. I called the front desk multiple times but they never really solved it. It kinda ruined the sleeping for us.
10.0 / 10.0
I would stay here again
The hotel is in walking distance from Antwerp Centraal train station and there are lots of places to eat and shop nearby. There are metro stops nearby, but no above-ground trams. They had a really good breakfast as well.
There’s no accessible entrance to the hotel. You have to climb about 5 stairs to get into the lobby. This is hard for people with mobility issues or heavy suitcases.
10.0 / 10.0
Very short but enjoyable stay
Good location, safe for our motorbikes, clean, good breakfast
8.0 / 10.0
Snazzy hotel convenient for Antwerp Central Station.
Snazzy, clean and comfortable rooms, with kettle for hot drinks. Very convenient for Antwerp Central Station (~5 minute walk). Pretty good breakfast, too.
Multiple light bulbs not working - side lights NOT main lights (main lights all worked). Not checked regularly?
1.0 / 10.0
Absolutely not worth the money
Terrible low Price room
Bathroom drain would not
8.0 / 10.0
Bike to Berlin 2025
The staff
Nothing
6.0 / 10.0
Disappointing attention to detail
The air conditioning didn't work because the wall control was broken and there were no tea or coffee making facilities in our room.
8.0 / 10.0
Great location
Nicely located hotel.
It has a big town charm.
Even though located on a busy street, inside it provides calm and rest.
8.0 / 10.0
Very good
The Keyser hotel is nearby the Antwerp central railway station on lively street in the hart of Antwerp.
It was a fine hotel with friendly personel. The breakfast was excellent, a lot to choose .
7.0 / 10.0
Good
The late check out was great and bed was comfy. A little outdated for a hotel but a nice stay overall
7.0 / 10.0
Good
A good variety for an appetising breakfast including some fresh fruits available to start a great morning.
location with viewing of the life in the street provides the impression of having breakfast in vivid ambiance.
Communication fault line with some rotating staff at the restaurant front desk. Even if they have to do their job, there is always a kinder way to communicate the message and that was lacking unfortunately.
8.0 / 10.0
Nice place to stay in the centre of Antwerp, close to every place we wanted to visit.
Breakfast was wonderful, the room was nice.
In the middle of the night there were two people talking vertelt loud for a while, that kept me awake. The rest was very good!
6.0 / 10.0
It was OK - close to railway station and good base to explore town on foot.
The location and the breakfast
The first room we were allocated had plumbing and cleanliness issues. The second room offered was not suitable. After some discussion, we were allocated an upgraded room for no extra cost by te helpful staff.
7.0 / 10.0
Great Location, value for money
The location is perfect.
5.0 / 10.0
Room are old
Location
Poor Furniture, room a bite dark , old bed ,
6.0 / 10.0
Pleasant
Location was good - near train station and zoo. Breakfast was tasty, lots of options.
TV was in an odd spot. Room was small and a bit dated. Shower had poor pressure and bath tub was a bit stained.
8.0 / 10.0
Convenient, inexpensive clean, no frills hotel. Perfect for our needs. Good value for the cost
Great location a few steps from the train station. Simple, small room. Met our needs well.
8.0 / 10.0
Very good
Good breakfast. Very nice staff. Location near central station.
water flowed from the shower into the bathroom
6.0 / 10.0
Pleasant
Nice staff, breakfast was good
air con was broken, so not great
9.0 / 10.0
Great location.
Excellent breakfast although very busy. Excellent location next to the central station. Lots of good bars and restaurants across the road but the hotel itself was quiet.
Needed more staff on reception for 3pm check in, although it was a bank holiday when we arrived. Confusing controls for the air conditioning unit, so gave up on it.
8.0 / 10.0
Great location and comfortable stay.
Great location for station, trams , buses and shops. Good selection of food available fir breakfast and a good timeframe to have breakfast. Al staff were friendly and helpful. Room was comfortable and towels etc were changed regularly.
Room needs a bit of an update maybe a nice colour on walls and mirror by desk, extra luggage stand but nothing major really. The bar was not open and only a small seating area near reception if you wanted to sit somewhere other than room on a rainy night.
8.0 / 10.0
Excellent value for money and location. Not super slick 4 star service always, but sufficient for us
The hotel is neat and very well located directly next to the station. The breakfast (Despite the hours not always working with us for our day trips) was excellent value for money. Rooms are spacious and cleaned well. Staff was generally friendly (Except the guy denying us a different pillow).
We had a request for a different kind of pillow but it was apparently not allowed to give a double room pillow to a single bed room. This was very strange, and resulted in some uncomfortable sleep for my mother in law.
Also, our smoke free floor smelled distinctly of old smoke. Not unbearable but noticeable.
5.0 / 10.0
Passable
water pressure is almost non-existent
6.0 / 10.0
Good location, efficient service and nice basic breakfast
Room quiet in spite of very busy location. Very easy to walk to almost all our destinations, and close to public transport for anything else. Clean and very prompt service.
Room was a little cold at times, and no extra bedding or pillows available without contacting Reception, which was not continually staffed.
FAQs
Is parking included with this hotel?
Yes, parking is listed as an amenity at De Keyser Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is De Keyser Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at De Keyser Hotel?
We found 6 amenities for this rental. This includes air conditioner, internet / wifi, parking, balcony or patio, and tv.
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