Stikliai Hotel - Relais & Châteaux

The hotel staff were all extremely kind and gracious, the breakfast and breakfast room was wonderful -- good food, good variety and an extremely elegant, civilized, and relaxing atmosphere, and my room was clean and well cared for each day of my stay.

Very quaint and friendly. They have a history of serving celebrities in a low key, helpful manner. Great location in the historic old town.

Stikliai have always been a signature Vilnius’s hotel so we had very high expectations for this 5* place. And its still has a very lovely lobby and restaurant as well as location is amazing for tourists. However, everything else was disappointing. First of all, reception staff was average. They did not provide us any information at all, neither about food, wifi, other available services. The only fact they cared about is to make us wait for extra 40 minutes as our room was not ready and they promised we will get upgrade. And we did not :) . Also, rooms have the worst soundproof. We were awaken few times each night and morning by people chatting in the corridors. You can hear every sneeze and every whisper. But the most awkward thing you definitely do not expect from 5 star hotel is their penniy-pinching. They only provided water to the room for the first night and never filled it again. There were no other perks provided (in other hotels they can give you chocolates or wine but not here) and their minibar was insanely overpriced. Honestly, will never come back. There are many more better options around

This was my second stay at this hotel, and it certainly won’t be my last. For me, hospitality is all about customer service, and the staff here truly sets the standard. Every team member was friendly, attentive, and always available to help with anything we needed—from recommending the best restaurants in town to arranging spa at times that suited our schedule. At check-in, we were kindly offered a room upgrade because we had more luggage than would comfortably fit in a standard room. The upgraded room was absolutely beautiful—spacious, elegant, and luxurious. It genuinely felt like staying in a palace. The breakfast experience was exceptional. The selection was incredible, with everything you could possibly want for breakfast, all prepared with outstanding quality and freshness. A special thank you to Sergia, who was incredibly kind and made our morning memorable with her warm service and attention to detail. One of my favorite features of the hotel is the spa. Having the space reserved privately for your use makes it feel truly special. Walking into the grotto-style area with the pool and sauna was exactly what we needed after a long flight. It was the perfect way to relax, unwind, and fully transition into vacation mode. Thank you to the entire team for providing such a wonderful experience. Your dedication to making guests feel welcome and cared for is truly appreciated. I’m already looking forward to my next stay!