FIVE LUXE

Good good hotel

Ssss

أكيد. بما أنكِ غادي تحطيها كـ review على موقع الحجز، الأفضل تكون قوية وواضحة وتذكر كل المشاكل، لكن بطريقة احترافية باش تبان الشكوى جدية وما تكونش مجرد انفعال. Very disappointing experience — not what I booked or paid for I booked a Studio with Sea View at FIVE Luxe JBR and paid the full amount in advance, one week before my stay. However, when I arrived, I was suddenly told that the studio I had specifically booked and paid for was not available. Instead, I was offered a completely different room with Pool View. This was not a comparable alternative at all. I had booked a studio with sea view, yet I was given a standard room overlooking the pool. What made the situation even worse was the attitude of the staff member. He was extremely cold and dismissive, and there was not even a proper apology for the hotel failing to provide the room I had already paid for. Unfortunately, I had to accept the room because it was my birthday and I had no time to find another hotel at the last minute. I genuinely felt that the hotel took advantage of the situation, knowing that I had very limited options. The replacement room was also extremely noisy. There was loud music from the pool throughout the day and into the night, constant noise from children around the pool, and the air conditioning in the room itself was making an unpleasant and disturbing noise. The food and room service were another major disappointment. On two occasions, we ordered fruit platters and the fruit was clearly not fresh and tasted sour. We also ordered a seafood pizza, but what we received was basically tomato paste with a small amount of calamari on top — nothing close to what you would expect from a proper seafood pizza at a luxury hotel. The pool experience was also disappointing. We booked a stay with pool access, yet when we went to the pool, it was extremely difficult to find a place to sit or even have lunch. The pool is open to outside guests, and it felt as though paying outside customers were being given priority over hotel guests because they were paying for the beds and seating areas. As a paying hotel guest, I should not have to struggle to find a place to sit at a facility included with my stay. Overall, this was a very disappointing experience, especially for a birthday stay. I paid in advance for a specific room and a specific experience, and the hotel failed to provide what I had booked. The poor handling of the situation, the lack of a genuine apology, the noise, the poor food quality, and the lack of priority for hotel guests at the pool made the experience even worse. For a luxury hotel, I expected a much higher level of service and professionalism. Unfortunately, FIVE Luxe JBR did not deliver the experience I paid for, and I would not recommend it based on my experience.

The Worst Hotel Experience This was one of the worst hotel experiences I’ve ever had. First of all, the staff and the booking/reception team had a very poor attitude. They were not friendly, barely smiled, and did not make me feel welcome at all. They also charged me AED 520 as a deposit, even though this deposit was not clearly mentioned in the hotel’s policies when I made the booking. I was told that I would get it back after check-out. The worst part happened when I checked out. They accused me of taking a chocolate from the minibar in my room. I told them clearly that I had not taken anything. They then tried to charge me AED 60 for the chocolate. However, I had recorded a video of the room/minibar, and once they realized that I had video evidence, they changed their position and told me that they would return the full AED 520 deposit. Overall, a very disappointing experience. The attitude of the staff, the unexpected deposit, and the accusation at check-out made this stay extremely unpleasant. I definitely would not recommend this hotel.