The St. Regis Dubai, The Palm

The hotel is home to Aura Skypool, easy access to Nahkeel mall with lots of shops and restaurants and my favourite Cafe Paul.

Nothing

Excellent service of the personnel, from the reception, the butler and the staff at the restaurant. The highlight: we wanted to visit Museum od the future but there were no more tickets for the next 12 days. They found tickets for us for the same evening 🙏

The bell was ringing too often, sometimes only to check everything is okey.

The St. Regis lives up to its reputation in every way. From the moment you arrive at the valet parking service, the check-in, the quality of the room, the professional staff, the quality of the amenities, the breakfast, the restaurants, the daily champaign tasting, all is truly amazing! We enjoyed the Nakheel shopping mall to which you have direct access. And we had the best meal of our lives at Trésind Studio on the rooftop of Nakheel Gardens. The St. Regis is next level service in a discrete and very pleasant way. We will be back next time we visit Dubai!

There is truly nothing to dislike.

Accessibility and friendliness

I loved that there was multiple choices for breakfast. The place was clean, the staff was pleasant..one young man went above and beyond for ALL i had to stop his supervisor to let him know. (Can't remember his name) L

I wrote to the team a few weeks in advance about my flight arriving early and, if possible, I would like to check in eatly. There was no rooms available and they took my phone number to call and no one did. We were so tired we fell asleep in the sitting area in the mal from 10-230pl. When we got back to the hotel we were told by another person that the room was ready " a long time ago"

Location, easy access to mall, walking distance from west beach, cleanliness and restaurants.

The swimming pool which we can access is not big enough

Everything it was exceptional

Nothing

The staff was incredibly attentive and helpful, and our butler even went to the trouble of arranging a cake and balloons to celebrate our anniversary! I really liked the addition of the REN facial cleanser as part of the amenities in the bathroom!

the shower head did not work perfectly, a few of the nozzles were blocked, but this was not a major factor

The mall next to the hotel

Noisy

Every thing socially the staff very helpful

The breakfast was very nice

Absolutely nothing

breakfast is very good,

the mattress in the room

Beautiful rooms. Friendly staff. Very comfy stay

It would be better if places like Ruya restaurant were non smoking or just outside smoking. Other diners smoking wasn’t nice

Staff were friendly & professional

The fact that management isn’t willing to use their discretion to make things right for an unhappy / disappointed guest in any way possible, they are too rigid compared to what I’m used to.

I will start my review by saying that the number one staff member who goes above and beyond for her guests is Alexandra, also known as the Concierge Supervisor. I approached her with two issues, and she resolved them both so quickly and with such attention to detail that I was left speechless. Not only was she incredibly efficient in resolving everything, but the way she carried herself was truly remarkable. Alexandra was professional, attentive, and customer-focused, always wearing a genuine smile. She had such warmth that every time I saw her in the lobby, I was greeted with a sincere smile. It was clear, she loves her job, and when someone loves what they do, it shines through. Alexandra’s knowledge of the hotel and the area was exceptional. The St. Regis Dubai, The Palm should honestly consider making her a manager, her dedication and passion are unmatched. I truly hope this feedback reaches her, and I hope Alexandra is proud of the hard work she puts in at this hotel. ::: The service at this hotel was exceptional, with the housekeeping staff being incredibly kind and thorough in their work. ::: The pools were much larger than I expected. There are two pools, and they looked vastly bigger than the photos I saw online. ::: The hotel is conveniently located next to a mall, making it super easy to find almost anything you might need. There are a variety of stores with different price ranges, and two grocery stores inside the mall as well. ::: The hotel also offers free transportation to and from a beach club, which is absolutely incredible. ::: A lovely touch was the free water provided daily in our rooms. ::: I also experienced something unique that I’ve never seen in any hotel around the world, the housekeeping staff would neatly organize your cables if they were tangled. They even used a special St. Regis cable holder to wrap them up. So cute!!

Areas for improvement for this hotel::: (my personal opinion) While my stay was amazing, there are a couple of aspects that I think could use some attention, which is why I’m rating the The St. Regis Dubai, The Palm 9 out of 10: 1. Location and Traffic: As expected, the hotel is situated on the Palm, which is somewhat removed from the main attractions. However, what I didn’t anticipate was the heavy traffic in and out of the Palm. During certain hours, you could find yourself stuck in traffic near the hotel for a long time. For instance, if you want to visit the Gold Souk during certain hours, it can take up to 1.5 hours to get there, and it’s quite far from Dubai Mall. However, the Emirates Mall is more easily accessible. This is something to keep in mind when planning your day. The traffic is awful. 2. Reception Staff: Unfortunately, my experience with the reception staff was not the best. The front desk agents didn’t seem very welcoming or happy. On multiple occasions, when speaking with staff, I noticed that they didn’t make eye contact or smile much. They often looked at their screens while talking to me, which felt impersonal. I didn’t feel that warm reception that you expect from a 5-star hotel. The interaction was lackluster, and it didn’t make me feel excited or welcomed to approach the front desk. This could definitely be improved. Alexandra, the Concierge Supervisor, should give lessons on providing 5-star customer service to the front desk team. 3. Privacy in the Bathroom: The privacy curtains in the bathroom are an interesting feature, as they can be controlled by a button to prevent others in the room from seeing you when showering. However, the shower door is completely clear, and while the curtains are down, there are still noticeable gaps between them. This made me feel somewhat uncomfortable, especially when sharing a room with friends. I wish the design could ensure full privacy, as it’s not ideal to feel exposed when showering.

St Regis is always welcoming, it gives that homely feel

Can’t fault it

The luxury rooms and facilities

Staff are slow and not knowledgable. It took 20 min for check in as soon as I sat with a receptionist .

Amazing staff, hospital and facilities

Nothing

Everything.. all the staff went out of their way to make the stay memorable and very comfortable.

No complaints at all!

Grate location, clean and mall is fabulous just next door

Late check out from stuff of front desk around 2 hours waiting.

The customer service and attention to details is exceptional.

NA

Great location and amenities, direct connection to the mall. Very helpful and kind staff, dedicated butler service

cleanliness

The person who received me when I wanted to check in did not give me time when I came early and took an extra amount from me because I arrived early in the morning and her treatment of me was not satisfactory

Everything!

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Everything

Nothing

The staff are incredibly helpful and beautiful people wanting to make your stay exceptional. Modern clean environment makes for an enjoyable stay KYMA beach club is a nice extra to enjoy and the altar there are also wonderful

Leaving on foot can be a little tricky it doesn’t really exude “walking vibes” The aura skypool guests congregate at the entrance waiting for rides and it makes the front door area congested

The problem is not with the property but with booking.com as I clearly remember paying for breakfast for two days and when I got to the hotel, they told me that that wasn't covered. Unfortunately, I did not take a screenshot of what I purchased, but that was such a shame as I'd really do look forward to my breakfast is being covered under the purchases that I do for my hotels that is it !!!!

every things was excellent 👍🏻

the stuff the cleanest the swimming pools the restaurants

Staff was amazing

Room service , choice of late night food, grilled seafood was the most expensive on the menu . Had lemon source for the rice which tased horrible, though matter was rectified and resolved with some gravy , still tipped and enjoyed my meal food in a

The hotel itself was nice, but the service experience needs serious improvement.

The staff were extremely polite, but surprisingly lacking in empathy and communication. It was difficult to get real help or feel understood. They were respectful, yes — but also distant, unthoughtful, and unable to connect with the guests in a meaningful way.

Location cleanliness great staff

Nothing