Fairmont The Palm
Top rated by guests





8.7Excellent
(2,943 Ratings)
"We had stayed here before, and we really liked how much it had changed over the past four years. It has been renovated, and the spa area in particular has become very atmospheric and harmonious. It wa..."
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5-Star Resort
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Located directly on its own private beach in the Palm Jumeirah, Fairmont The Palm is a 5 star hotel, offering luxurious accommodations with spectacular views. It features 8 swimming pools and 11 restaurants and bars.
Business facilities
Airport transportation available
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Private beach access
Beach access
Garden
Laundry services
Sauna
Accessible Parking
Electric Vehicle Charging Station
Beach front
Family friendly
Ironing facilities
Smoking allowed
Safe
Childcare services
Accessible by lift
Key access
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.7Excellent
(2,943 Ratings)
"We had stayed here before, and we really liked how much it had changed over the past four years. It has been renovated, and the spa area in particular has become very atmospheric and harmonious. It wa..."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
8.0 / 10.0
Location good, staff helpfull. Food good.
Sunbeds to close together and not enough for people staying there at the kids' pools.
7.0 / 10.0
Excellent location. Very nice hotel albeit a little old now. Nice beach club.
I was staying there when the missile debris hit at end of Feb. The hotel dealt with it calmly and professionally, the staff were excellent.
I didn’t like the fact they made us pay to extend only half a day due to our flight cancellation. I feel they should have done this for free given the situation and that we were in the hotel when the incident occurred. I heard them also charging others who rooms were physically impacted by the incident. For that reason I would not return, poor customer service.
9.0 / 10.0
Good hotel excellent service
The location
4.0 / 10.0
Everything about this hotel is wonderful 5 stars apart from the music.
Visit pretty much completely ruined from what should have been a lovely break with the noise at the pool what should have been a relaxing break was spoilt by competing beach bars and very heavy bass Kyme I think is the main culprit but even the Fairmont one is loud and being down on the beach was no better far too loud the DJ needs to understand if going for an Ibiza vibe then less is more!! This wasn't all either in the evenings could still here the music and bass in the room which is frankly shocking!! The insulation needs to be upgraded immediately this is not difficult so that it's impossible to hear this is no excuse as within the control of the hotel I get that the Kyme is different company yet still formal complaints should be lodged. Will not stay here again unless it's resolved as plenty of other beach front 5 star hotels In Dubai which a shame as came back here after many years as previously had a wonderful experience.massivs let down and won't be recommending it in future.
9.0 / 10.0
The room was perfect and offered a beautiful sea view. The breakfast was lovely and well presented, and the lounge area was very relaxing and enjoyable. The staff were excellent, and the area itself felt luxurious and comfortable. We truly had no complaints and enjoyed our stay very much.
10.0 / 10.0
We had stayed here before, and we really liked how much it had changed over the past four years. It has been renovated, and the spa area in particular has become very atmospheric and harmonious. It was wonderful to rest and relax there after an excellent massage. The restaurant area is also much larger than it used to be, and the selection exceeded all expectations.
I can hardly mention anything negative; perhaps just one thing. There was a member of the staff responsible for cleaning the rooms who seemed very pushy. On several occasions they returned to our room unnecessarily and without being asked, and once they even entered while I was standing in the doorway and my husband was in the shower. This was not pleasant.
10.0 / 10.0
Property was extremely well kept.
8.0 / 10.0
A luxurious, comfortable stay in a hotel that offers excellent value for money
N/A
9.0 / 10.0
Great food and very attentive staff who were very eager to please.
Some of the buffet food cooled quickly but the restaurant staff instantly offered to cook fresh offerings. The senior staff who politely enquired about our levels of satisfaction were exceptional
10.0 / 10.0
My stay was absolutely wonderful. The service was excellent, and the receptionist, Angelica, was incredibly kind and professional. She took the time to explain everything clearly and made the check-in process very smooth.
The hotel itself is beautiful, very clean, and well maintained. It truly gives a sense of escape from the city noise and offers a relaxing, calming atmosphere.
I would definitely choose this hotel again on my next visit and highly recommend it.
While the overall experience was great, the restaurants inside the hotel are relatively expensive. Given the high room rates, it would be nice if this aspect could be reconsidered to better match guests’ expectations.
10.0 / 10.0
I booked Deluxe King Room with Palm Sea View and I got an upgrade to one king room Suite with Sea view on arrival.
The suite was very nice and the suite was full of equipment such as Kitchen, Washer machine, Dish washer, Fridge etc. My stay was very comfortable.
Bed was very comfortable.
Staff were very friendly and helpful.
2.0 / 10.0
We booked partial sea view as advertised by Booking.com and paid extra for this.
The view in face was 2 high rise buildings opposite, Main Street to the right and building site below.
Now if you walk out to the outside of the balcony and put your head I’ve the side past the wall from balcony next door, there was partial sea view. This was very misleading
10.0 / 10.0
Great location , east access to local facilities , Hotel had great pool and bars and the local walk gave you options to go to other bars around the palm
Traffic can be crazy , the palm tram was out of service so we had to use Uber for everything
10.0 / 10.0
Excellent location and facilities, staff were friendly and very attentive.
Not much I didn’t like to be honest
10.0 / 10.0
All excellent
No Issues to report
10.0 / 10.0
Lovely hotel and it was super clean and spacious. The pool and beach areas were great, lots of space in the bedroom and nice soaps, water replaced each day. Breakfast was excellent, so much variety and the salad bars etc changed each day. All the staff were very helpful and attentive. Would definitely say again.
Nothing.
7.0 / 10.0
Location was great. Could easily access the harbour, malls and amenities around the palm if needed. Beach was lovely and clean with a nice pedestrianised promenade running along outside.
Hotel was dated. Is definitely in need of some attention in places. We booked one of the top rooms (corner jacuzzi suite) and the jacuzzi was coming to the end of its life. Decor grubby and dated.
10.0 / 10.0
Great location, service and staff!! Breakfast options were incredible!
Nothing!
7.0 / 10.0
The rooms were really comfortable and welcoming, the restaurants had really good food and the service was commendable.
We had a bad encounter at the bask beach club where one of the staff treated us really horribly and threw our belongings on the floor. Also we had a really bad smell in our room that wouldn’t go
9.0 / 10.0
Excellent as always staff wonderful as is location
Nothing really
10.0 / 10.0
Amazing stay at Fairmont the Palm. The staff is really great and will do the best for a memorable stay. The room was clean and comfortable and the hotel facilities are great with pool options for families and adults only. The beach is very good with lots of space and shade, the food is also great and ideal with kids for a quick lunch by the sea/pool.
We stayed in the partial sea view and I believe it was not worth since you get all the noise from the main road (which you can not anticipate how close it is from the picture). I would rather book city view or sea view directly.
4.0 / 10.0
Staff was nice and helpful, comfortable.
We did only breakfast, offer is very basic. It is halaal it’s ok but please offer some variety of fish. Improve your coffee service please. Many time I had to ask a couple of times before I got a cup. Noise from neighboring hotel, NOT ACCEPTABLE. Also the total due as per booking.com was not the same as what I paid at the hotel. Location is too far out from main attractions, one ends up spending a lot on travelling. Our trips were an average of AED 80.
9.0 / 10.0
Staff were amazing, clean room and spacious.
I really liked it and don’t have any negative feedback
8.0 / 10.0
Great location, lovely pool and nice rooms
Staff were a bit shambolic at times. Seemed to be too many people for them to handle basic requests
10.0 / 10.0
Very spacious rooms with a dining table for 4, large bathroom and walk in closet. Plus a large balcony - though I didn't use it as it was facing the road. The breakfast was excellent and the beach club was dreamy - couldn't fault any of the staff, they were extremely friendly and attentive.
Nothing
10.0 / 10.0
Excellent location, excellent facilities, staff friendly and were incredibly helpful. Food excellent too.
Lack of sunbeds at peak times.
10.0 / 10.0
Service was superb-staff wonderful
Nothing
7.0 / 10.0
Facilities were good, staff, especially concierge services and personnel in golden lounge were very friendly and professional.
I put 7 because deducted 3 point, 1 per each case stated below:
1. Our room wasn’t clean on time thus we had to face inconvenience before visiting important event.
2. Temperature in corridors and hotel area is unreasonable cold. You literally need to wear hoody and sweatpants inside, and then change it to summer clothes. Meanwhile, it is very uncomfortable to go inside after beach and feel like you are entering fridge.
3. Shuttles are not reserved and working with principle first come first serve which is totally acceptable. You need to inform reception 20 minutes prior departure and be at entrance 10 minutes before. But nonsense is that they ask you to make this reservation by physical presence, but not by phone. I called reception 20 minutes prior departure to reserve 2 places, just in order to save my time and rest in my room, but she refused to accept reservation and due to this strange rule I had to go downstairs, reserve shuttle, go back to the room (another option wait in the lobby for next 20 mins) and then return before departure.
7.0 / 10.0
Spacious by the sea
Very very noisy beach clubs until 2 am.
9.0 / 10.0
Breakfast was amazing. Staff were amazing. Very clean. No complaints at all
The beach bar service was a bit long when there was a rush but nothing really
10.0 / 10.0
Spacious rooms, balcony views, polite and accommodating staff, location, incredible choices of food.
Not enough pool sun beds available or the fact that people were allowed to put their towels out and not coming to use them for half the day or even at all.
10.0 / 10.0
lovely luxurious hotel
nothing
4.0 / 10.0
Hi,
This was my second stay at Fairmont The Palm. My first experience was excellent, which is why I chose to return. Unfortunately, this recent visit did not meet the same expectations, and I did not find it as enjoyable.
I would kindly suggest paying closer attention to the cleanliness of the bedsheets, as this is a basic yet essential aspect of guest comfort. Additionally, I believe the reception management team could benefit from further training in guest service to ensure a more welcoming and professional experience.
Thank you for taking the time to consider this feedback. I hope to see improvements should I choose to stay again in the future.
A. Ismail
Hi,
This was my second stay at Fairmont The Palm. My first experience was excellent, which is why I chose to return. Unfortunately, this recent visit did not meet the same expectations, and I did not find it as enjoyable.
I would kindly suggest paying closer attention to the cleanliness of the bedsheets, as this is a basic yet essential aspect of guest comfort. Additionally, I believe the reception management team could benefit from further training in guest service to ensure a more welcoming and professional experience.
Thank you for taking the time to consider this feedback. I hope to see improvements should I choose to stay again in the future.
A. Ismail
7.0 / 10.0
Rooms were great. It had an old charm to it.
Facilities were good. Kid's area had lot of fun activities. Their Flow buffet restaurant had a wide spread of food options from cuisines all around the world. House-keeping did a great job in keeping the room clean and tidy.
Had to face a lot of issues with their air-conditioning. House-keeping had to be reminded multiple times to replace the non-working coffee machines, in-room telephone unit.
4.0 / 10.0
The location was great - tons of beach clubs, restaurants and bars within walking distance. Great if you’re there solo.
I didn’t get any help with my bags when I arrived. Once I eventually got my room (which also took ages to get) my luggage didn’t arrive till 45 minutes later which is frustrating after a long travel day. When I rang after 15 mins to ask where my luggage was they said it was on the way but still took 30 mins extra to arrive. Poor service. My room also wasn’t cleaned one day. I left in the morning and returned at 4pm to find it wasn’t cleaned. Frustrating after being in the heat all day. I would’ve rather got a refund and stayed somewhere else. Staff however were lovely and the only good thing about my stay.
10.0 / 10.0
Our stay at the Fairmont was amazing. The perfect place to base ourselves for our trip to Dubai!
The hotel is absolutely huge, plenty of restaurants. The staff are so friendly and helpful, you can tell they are really dedicated to the customer experience. The pools are amazing, there are 4 pools in total meaning none of them get too busy. There is a private beach club attached to the hotel where you can enjoy swimming in the (very warm) Persian Gulf.
We arrived early morning way before our room was ready, and we were provided with the use of luggage storage and shower facilities which were massively appreciated after 17 hours traveling.
Highlight definitely had to be the cafe within the hotel named "Delicacy". If you have the opportunity, order the pancakes.. we were there 3 times in our week long trip!
10.0 / 10.0
The property had everything you would’ve want for vacation the comfortability and the good environment and workers that work endless to satisfy your needs. Special thanks to the housekeepers and the drivers and also the receptionis, ms Antonella thank you for the lovely check in experience!!!
Everything was excellent!
10.0 / 10.0
Everything was perfect
Nothing at all all excellent
10.0 / 10.0
We had amazing 3 nights here! (Wish we stayed longer)..everything was exceptional!checked us in early with a upgraded room with jacuzzi on balcony at no extra cost. Amazing views of the sea! food was outstanding here also! All staff members here were awesome with exceptional service. When I return to Dubai in the future I will most definitely stay here again.
FAQs
Is parking included with this resort?
Parking is not specified as an available amenity at Fairmont The Palm. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Fairmont The Palm. Enjoy the water!
Is Fairmont The Palm pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Fairmont The Palm?
We found 37 amenities for this rental. This includes business facilities, airport transportation available, golf course (within 2 mi), concierge services, and free wifi/internet.
