100 Princes Street

I regret to inform you that I encountered a considerable issue during my recent stay, which the staff was unable to promptly resolve or provide satisfactory alternatives for. Despite my reservation being made several months in advance (on August 16, 2025), the room assigned to me (#504) was located adjacent to a building currently undergoing construction or renovation. Over the course of my five-night stay, I was repeatedly awakened each morning by the noise emanating from the roof repairs. I brought this matter to the attention of the hotel staff after the second night and inquired about the possibility of relocating to a room away from the construction site, or at least on the opposite side of the hallway. I was informed that the hotel’s occupancy was approximately 65-67%. While the staff was responsive and attentive, the only solution offered was a room change for the final night of my stay, which I ultimately declined, as well as a complimentary glass of champagne, should I have chosen to dine at the hotel, which I also declined. Had I been aware of the potential disturbance to my rest, I would have chosen alternative accommodations.

Door men were great!

Amazing hotel and staff.

As usual superb with excellent comfort and service.

Beautiful hotel and superb service. What more can I say?

This is one of the best hotels I've ever stayed at. The staff were on top of everything and absolutely lovely. I highly recommend!

Beautiful property and rooms. Staff were just excellent and went the extra mile to accommodate our every request.

It was the best hotel experience I have ever had. The hotel interior is lovely, the dining room is gorgeous and you can see the castle from the windows. The food in the dining room was very good. Had the best toastie ever.