Holiday Inn Norwich North by IHG

Breakfast is below average. Room is a little grotty. No hot water one morning

Positives- Good options for breakfast. Staff were all really lovely and friendly. It is pet friendly so it was easy to get to the garden for dog to do their business. Negative- the keylock for my room did not work the entire time I was there so had to get the staff to let me in every time I wanted to enter my room. This did damper my time there.

Absolutely fantastic Stephan reception really really helpful and a amazing breakfast in the morning

Nice hotel of you need to stay near airport

Very disappointed...1st room they allocated hadn't been cleaned from previous occupants, though bedding stripped and let on floor, bin still full. Allocated a different room, and seemed ok but nothing special. However, after returning to the room at 11pm after an evening out found a note on door advising that there was no hot water or heating due to a boiler breaking down. Initially didnt think much of it as we were tired. However, over night the lack of heating was noticeably as bedding was heavy and too warm, so when threw it off, cold very quickly. On top of that I kept hearing the humming of the fans from the air conditioning which was outside the bedroom window which kept me awake. We went to use the spa and showers there which we were told were working, to find spa out of action and the showers had glass doors which mean't couldn't have a proper shower. Breakfast was ok and plenty to choose from. Due to everything we had experienced we decided to book out at 10am rather than midday, and raised our disappointment of our stay with receptionist, who was the only one we really had any interaction. I had a phone call on the way home from a manager,who the lovely receptionist had spoken to about our stay and they have offered to refund our one night stay. I would only use this hotel again if I was flying out from Norwich airport not for when I visit family in the area.

The staff were all wonderful and the room was comfortable, spacious, and clean. Receptionists were helpful, efficient, and friendly. I highly recommend this hotel.

Breakfast wasn't great, lukewarm at best . Handy for what was required though.

An excellent hotel with very good facilities.

Lovely

Air conditioning is very good

Only stayed a few hours, due to flight times

The hotel was in a good location for getting to UEA for an open day and was easy to get to from Sheffield. The staff were friendly and helpful and the main area was clean and well decorated. The room smelled a little damp when we arrived though the smell faded quite quickly. We found a good wrapper down the side of the sofa bed which wasn't great but the bedding and towels all seemed clean. The mattresses on both the bed and the sofa bed were extremely uncomfortable which was a shame and because of this I would not start at this girl again.

Very nice hotel. The restaurant had a children's play area and the staff were especially welcoming and helpful; Miss Cindy in particular went out of her way to be kind to our children. Finally, because the play area was designed in one corner, we did not need to worry about noise disturbing other guests.

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Had a nice weekend break with my son to visit the new Castle museum. Hotel was quiet, clean, and friendly and helpful staff. The only downside is it’s a long way out of town. But there’s a regular bus service nearby.

Professional and diligent staff in every department.

Easy to get to, and a well lit car park. Breakfast was good, but hot food was not as hot as it could be. The first day most of it was cold. I had breakfast at 9am and it didnt finish serving until 10.30am. The second day was better. The choice was really good and self serve. The rooms are a good size and the bathrooms are modern and bright. The early access and late leaving is a bonus . The staff are really friendly and helpful.

Pool

Staff were truly excellent- helpful and polite. However, the room had faults. The AC did not work for bothe nights. Staff were not able to correct that. The sink in our room was cracked. The exhaust fan in the bathroom did not work. There mosquitoes in the bathroom. Overall not up to the usual Holiday Inn Standards.

Found this to be an excellent choice of hotel. Staff were helpful and friendly. Bedrooms were big and comfortable. Loved having pillow choices. Pool/sauna/steam room a bonus. There was a good range and choice of food and drink options. Buffet style breakfast, lots of choice. Had evening meal in restaurant, excellent. Definitely will stay again.

We were visiting friends in Cromer Pier Show and I wanted to book a last minute Hotel. The Holiday Inn was the closest (over 20 miles away) and available and the best rate. I didn’t realise breakfast was included, which was a nice surprise when the receptionist informed us at check in. We could have used the pool, but didn’t have time in the end. The room was spacious and the beds were comfortable. My son and I will be back next year, unless we camp in Cromer. I can recommend this Holiday Inn, convenient for the airport and has a cheeky McDonald’s situated behind it, if you feel like a late night snack! The breakfast was very good! I wasn’t sure about the barking dog in the conservatory, at breakfast time, I felt sorry for the staff member who had to converse with the owner, who was worse. We would recommend this holiday Inn for a budget stay, that’s a little more than budget, but worth it.

Amazing long weekend family stay, very friendly and helpful staff. Service was fantastic. Although near the airport but hardly any noise.

This hotel was the worst I have ever stayed in! One lift was broken, the other didn't go to our floor so we had to carry our luggage up the stairs. Our bedroom windows were cracked and broken with caution tape on them and the bedroom was clearly in need of an upgrade. The gym equipment was old, rusty and barely functional. Strongly advise you to give it a miss!

Staff make the hotel, everyone was so friendly, I came with wife and our autistic son, he was made up with how staff liaised with him, even the kids pack which included a lanyard (he collects lanyards) Room was comfortable and breakfast was lovely

Good room service. Friendly staff. Mirror in bathroom useless as steams up-can’t see to do hair or shave. Didn’t expect parking charge as a resident Breakfast had a reasonable choice Enjoyed the swimming pool Would return

Was very nice room Comfortable,lots of space Very friendly staff Nice breakfast

Staff were helpful and very friendly. The hotel was clean with spacious rooms, dining/ bar and reception area and an on site pool. Great breakfast with good provision for children, and for guests with gluten intolerance. We had one evening meal at the restaurant, the portions were generous but overcooked. There is a pick up drop off bus service a five minute walk away, that takes you to Norwich in 10-15 minutes. I recommend this hotel and would use it again.

The indoor pool was quiet and lovely for a family. Checkin was smooth with activity packs for the children. Breakfast was delicious with good options. Our kids ate free for all meals. Overall will come back again.

We didn’t spend much time there as we were staying with family nearby after the birth of their first child. We found the staff friendly and helpful and the room was spacious and clean Room did need a revamp but was comfortable and we had a great nights sleep Bar area and restaurant area was lovely and staff helpful. Breakfast was great and lots of selection. I am gluten intolerant and there was lots of selection snd staff helpful with this as well Loved the children’s breakfast area and play area too and I know that my other grandson who stayed for a few nights after we left loved it as well Definitely stay there again

The reception, bar, and restaurant were very welcoming. We had two dogs and they were very well treated with treat options and good outdoor garden facilities. The staff were excellent, very pleasant and professional - they really made this a special stay!

Very friendly staff great breakfast big comfortable room

Check in straight forward lovely team. Thanks to Steph for advice. Breakfast good, swimming pool clean, rooms clean, would visit again, food in restaurant good.