The Charlton Boutique Hotel





7.6Good
(1,264 Ratings)
"Nice one!"
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Located in Cheltenham, 10 miles from Kingsholm Stadium, The Charlton Boutique Hotel provides accommodations with a garden, free private parking, a terrace and a restaurant.
Business facilities
Free WiFi/internet
Free Parking
Non-smoking
Heating
Bar
Balcony/Terrace
WiFi/Internet
Garden
Accessible Parking
Family friendly
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.6Good
(1,264 Ratings)
"Nice one!"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
4.0 / 10.0
The loo was noisy all night.
The toiletries were impossible to squeeze out of the bottles and so useless.
Clearer instructions on how to use the key box would have helped as I have never used one before
10.0 / 10.0
Nice one!
No clean e enough, especially on the bathroom
8.0 / 10.0
Quiet place,calm night.
Free parking
No staff around if you need anything.
Some noise from bathroom.
I don't feel a lot secure inside.
7.0 / 10.0
Clean and tidy
Nothing
8.0 / 10.0
great value and good food served
top floor rooms a tad noisy with trafaic
8.0 / 10.0
Beautiful place ,lovely rooms
8.0 / 10.0
Even though the property was under going refurbishment, it was still clean, well presented, staff were polite and friendly
8.0 / 10.0
Non contact was great. Codes worked fine. Not sure who we would've contacted if there was a problem though
Carpets in lobby and on stairs old and tired
10.0 / 10.0
This was the most perfectly convenient little stop - we need somewhere to just sleep after exploring and the room was fab. Everything you needed and super warm, all linen included etc which I wasn’t expecting for the fab price! Great value and perfect for exploring Cheltenham, Tetbury, Gloucester etc.
7.0 / 10.0
Contactless and codes = easy check in
Slightly confusing layout/signs
10.0 / 10.0
Very clean and warm
Modern TV and comfortable bed
Very difficult to find any fault
9.0 / 10.0
Comfort and cleanliness.
Helpful and friendly staff
Breakfast was well cooked, though would have liked cereal and/or fruit option for starter and for tea or coffee to be included
8.0 / 10.0
Location close to Dunkerton Park and the Cotswolds
7.0 / 10.0
Location, style, contactless
Bathroom a little tired, cracked tiles
10.0 / 10.0
Clean close to places
Nothing
4.0 / 10.0
Stayed for a day with my 3 kids in 2 rooms, the rooms were clean with basic supplies.
The rooms were attic converted rooms , so the ceiling was not straight and slanting from one side -leaving very less space for my husband to move around freely. He is tall and had hit his head couple of times trying to operate the TV & wardrobe. He couldnt without a struggle. Before assigning the rooms, there should have been a caution about how these rooms are not suitable for tall individuals.
Also heating took a while to warm the rooms as it wasnt a centralised heating system.Food options limited for vegans or vegetarians.
8.0 / 10.0
Breakfast was good. Sammy was helpful. Room was comfortable.
9.0 / 10.0
Nice large room with a stately home like feel. Easy access (self check in). Good stay for one night and met our needs. Happy with our stay overall.
The radiators didn't work so we only had one small heater and a very cold bathroom.
9.0 / 10.0
This is my second stay here. As a solo traveler I feel very safe and comfortable. Rooms are nice and clean
8.0 / 10.0
Nice and quiet
Nothing
1.0 / 10.0
Nothing
Central heating was not working, so I put the electrical fire on to keep warm. All power circuit plugs failed shortly after room warmed up. Woke up cold under a thin duvet at 3.30am with No heating or bedside lights etc. Breakfast was undercooked sausages and overcooked crisped bacon, cold toast Complained and was told that the manager would be informed. Still waiting for his response.
7.0 / 10.0
Breakfast overpriced
Tea extra price??!!
Coffee extra price???!!
Juice extra price?? !!
NO CUSTOMER CARE
NO ask if everything OK
No ask if we would like any sauces or preserves for toast.
No asking us if we enjoyed our breakfast.
No asking us if our room was OK?
No mention of thank you or safe journey home
No mention of are you travelling on to somewhere before home ?
Pitch black carpark on arrival
No heating in room, except an electric portable radiator in late November.
Staff were very distant sadly 😥
Above
8.0 / 10.0
Clean and comfortable with easy check in
There are roadworks on the A40 which impacted getting too and from Cheltenham
10.0 / 10.0
Lovely big clean room, comfortable bed
3.0 / 10.0
Small rooms and no hotel services
As above
7.0 / 10.0
Position and parking
No heating in the room
Advised radiators weren’t working but those in the hallway worked fine
No one to help on site . No alternative room suggested though lots empty
8.0 / 10.0
Could not cook poached egg for breakfast!!
9.0 / 10.0
Missed breakfast as left early, but it must have been good from the reviews. Hotel was comfy and staff were very pleasant and helpful. I missed dinner, so they let me order in and was perfect.
6.0 / 10.0
Room were big, nice and clean, the beds are very comfortable.
In one of the two rooms we booked, the heating wasn’t working, and the room was very cold when we arrived. When we pointed this out, we were simply told to use the electric heater provided in the room. It’s disappointing — what’s the point of asking for our arrival time if the room isn’t prepared and comfortably warm upon check-in? I would have expected more from a boutique hotel. Additionally, the front parking area could really use some lighting, as it’s completely dark at night.
10.0 / 10.0
Easy contactless check in, great facilities, loads of parking.
Nothing
9.0 / 10.0
Good location, parking, clean and comfortable rooms, peaceful, staff friendly
N/a
8.0 / 10.0
Staff were excellent, very attentive, very helpful food also was very good
Very nice clean spacious room
Loud extraction fans in bathroom; could hear the fan from the bathroom next door (including in the night) whenever they used the bathroom
(I was in room 4)
9.0 / 10.0
Nice room. Everything you need. Food was excellent, had evening meal and breakfast, both delicious.
Small double bed , prefer King size. Shower was underwhelming.
1.0 / 10.0
Nothing - we didnt end up staying
Disappointing stay. This hotel operates entirely on self-check-in and there's no “boutique” feel or personal service suggested in the description. When we arrived, our room had a low humming noise which would have made it difficult to sleep. The onsite staff acknowledged the noise, made a token effort to locate the source of the noise but seemed perplexed and unprepared to deal with the issue - it felt more like they were going through the motions rather than a genuine attempt to resolve the problem. We request a room move but this was not possible given the hotel was fully booked and we had no alternative to move hotels. Although we spoke to remote management at the time about a refund, post the weekend this was refused. The follow-up was handled poorly and without honesty - the hotel denied what had happened and refused a refund. Would not recommend if you expect genuine service or support when issues arise.
6.0 / 10.0
Ease of use
Lack of reception when arriving late and you are tired so you don’t read all your messages
1.0 / 10.0
Looks strange for my overall score but look at what
I’ve said below
Nice room clean comfortable food in restaurant good pleasant staff
I was awoken around 12.30 by noisy guests shouting and smoking pot outside my bedroom window room 12
After shouting at them to be quiet they ignored me and it continued until 5.30 am with the room above
Making as much noise as possible all night also
It’s fine having a self check in but when you can’t contact anyone if you have a problem it’s not ok
I had to work all day nodding off whilst driving because of the lack of sleep
The place itself was fine but it could have turned quite nasty if I wasn’t outnumbered 4-5 to 1
8.0 / 10.0
Lovely spot and quiet and unique. Great bar and restaurant too!
The beds changed in each room. Night before was two beds together so there was a gap inbetween last night the size was fine but the mattress was soooo soft. Also no water in the room
4.0 / 10.0
Quiet at night. Hot shower.
No reception, awkward interaction with a staff person, steep spiral stairs to a problematic attic room, mushy twin beds, very poor value. Bumped our heads at every turn.
2.0 / 10.0
Location
Bed was awful. Shower we rubbish.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at The Charlton Boutique Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is The Charlton Boutique Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Charlton Boutique Hotel?
We found 16 amenities for this rental. This includes business facilities, free wifi/internet, free parking, non-smoking, and heating.
