DoubleTree by Hilton Cheltenham-Cotswolds





7.6Good
(2,995 Ratings)
"Lovely hotel, nice staff, breakfast was outstanding"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
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Nestled in the picturesque countryside, DoubleTree by Hilton Cheltenham-Cotswolds is a stunning Georgian manor house surrounded by beautifully landscaped gardens and an ornamental lake.
Business facilities
Golf course (within 2 mi)
Free WiFi/internet
Free Parking
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Laundry services
Sauna
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Smoking allowed
Safe
Toilet with grab rails
Key card access
Contactless check-in/out
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.6Good
(2,995 Ratings)
"Lovely hotel, nice staff, breakfast was outstanding"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Lovely hotel, nice staff, breakfast was outstanding
Rooms are to hot! We only had a small window and it didn’t open very far so not much air to circulate, if the rooms were cooler then it would have been 10 out of 10!
10.0 / 10.0
A lot to offer. Very clean. Great location.
Facilities & cleanliness
4.0 / 10.0
The window opened which enabled us to control the room temperature. Staff were pleasant.
It was not clean, there were so many hairs in the bathroom I stopped counting to avoid feeling unwell. The 'spa' is more akin to a council run leisure centre in disrepair, filthy changing room. Location is poor but that can't be helped.
10.0 / 10.0
Lovely room and kind extra touches like birthday banner, chocolate and towel art for my husbands 50th! Thank you!
Very busy in pool at times and not much opportunity to use hot tub when other guest stay in it for ages!
10.0 / 10.0
Perfect location when working in Cheltenham. Friendly greeting at reception. Upgraded to a comfortable double room. Excellent breakfast with lots of choices and bar food very good.
The swimming pool quite chilly!!
9.0 / 10.0
Lovely family room which was very comfortable, nice bar and restaurant, drinks selection good, leisure club nice
Pillows not perfect for a decent sleep
8.0 / 10.0
Location was fab near to where we needed to be
We treated ourselves to breakfast in bed, unfortunately it was stone cold. Literally so quite unenjoyable
5.0 / 10.0
No working Elevator to take the luggage up and down the levels. For the price we paid, you would expect either an elevator or at least a Bell Person to assist. I asked at Reception could she call the Duty Manager so we could use the one Elevator on the premises as this is was written the Note on the Elevator said to do only to be told that the Elevator doesn't work.
7.0 / 10.0
Good room size, comfortable bed spa facilities onsite
Wasn’t as clean as I would have expected. Shower was a bit dirty and the plates and cutlery in the bar were stained with breakfast foods (dried egg etc) staff didn’t seem to notice
10.0 / 10.0
Gorgeous surroundings and a decent sized room for 3 of us. Breakfast was plentiful and delicious with lots of options. All staff helpful and polite
7.0 / 10.0
The breakfast was only ok. Location was a bit far away from the town center.
Breakfast and the room was very small
5.0 / 10.0
Location
Did booking from booking .com 2 months before travel and yet they gave me work at room that faced the wall no window
In hotel. And was not ready to give or move room
Such a waste of time
I paid for 3 night but left in 2 nights since room did not have a window it gave a parking wall
Such a shame
Even booking .com was not responsive at all when. I contacted them
9.0 / 10.0
Reasonable choice and nice quality
No comment
10.0 / 10.0
Amazing hotel with very friendly staff. Lovely facilities, comfortable rooms and nice location.
9.0 / 10.0
Amazing staff and facilities with a lovely spa to use. We really appreciate the extra touches- warm cookie on arrival.
Nothing!
4.0 / 10.0
Staff were in the main very pleasant and helpful. One notable exception in breakfast room was very grumpy but the rest were helpful and cheerful.
Bed comfort ,and pillows were great-where can I get one?!
Location good for general area but not central for town centre.
Tired rooms, tired dining room, tired cutlery etc . Very uncared for feel.
Cold bedroom. Several requests required before a tiny oil filled radiator was found to augment the tiny and inadequate wall heater. Thanks to the young man who clearly had searched high and low to find it. Surprising that a large hotel is not better heated and equipped.
Disabled access is appalling. Accessible route to rooms from reception involves 250 yd trek/drive in the freezing rain - and reloading luggage into car. Otherwise it’s steep stairs from reception to bedroom levels below. They did however offer to carry suitcases - but not me!
There are stairs from hall to dining room as well - no ramp. Shoddy ramps over the place elsewhere but frankly meagre efforts are just not good enough. Wet room falling apart and shower control was either scalding or freezing with nothing in between as mixer was broken.
Will I go back - probably not.
9.0 / 10.0
I liked acces to the pool, Sauna and steam room
9.0 / 10.0
moved rooms as original room was really small for a delux room, second room much nicer
nothing all good
2.0 / 10.0
Nothing. It’s not what they described on booking.
The stuff were friendly at the end didn’t charge us for the water and one beer. Breakfast was good!!!
It’s very dated and not clean, very noisy, small bed , small toilets, very tight shower. Pillowed were very uncomfortable couldn’t sleep all the night very very noisy you hear every noise in your room. Nothing like the pictures.
8.0 / 10.0
Room was lovely, beds were comfortable. Heating was brilliant as radiator heated room and not aircon like other hotels.
Bar was great.
Breakfast - We did not enjoy food. Very bland. Eggs and bacon to greasy. Scrambled eggs were bland. Could have been better quality. Only one of us eat following morning.
7.0 / 10.0
Clean, spacious and nice staff.
Spa wasn't very modern, it was quite tight for about 10 people. Steam room, sauna and jacuzzi are quite small as well as the pool is constantly occupied.
9.0 / 10.0
We liked the pool, social areas, the position of the hotel and the atmosphere in the hotel
10.0 / 10.0
bed was massive and so comfortable breakfast was also very good staff were very friendly and helpful and the room was lovely and clean and very big
5.0 / 10.0
Central
The Bunker bed’s thin mattress for my 23 year old son was Very uncomfortable and unacceptable
I booked a family room with a normal bed
Staff wasn’t very helpful
7.0 / 10.0
Location, cleanliness.
Pillows were a poor standard. In need of being changed.
Also our room was as far away from the reception as possible. Hotel car park very empty so surprised at the room location.
1.0 / 10.0
Location was central
The place looks tired and the service was poor - paid for breakfast and my husband was taken poorly in the night si couldnt go down for breakfast .. asked for room srvice and they stated they couldnt do anything about it? I would have at that point taken the opportunity as receptionist / cust sevice operator to go the extra mile and offered an alternate ? Or perhaps free lunch sandwich and a drink would have been fine! But nothing! And just said sorry? For the price that we paid .. there was much better hotels nearby with great customer service .. i wouldnt be satying here again ..
10.0 / 10.0
Stayed for races
Great location
Comfortable room
Parking
Nice bar
7.0 / 10.0
Bed comfortable, breakfast very nice, bar prices quiet expensive, top floor room would not suit the elderly. Overall a good hotel but slightly overpriced.
Too far from town centre and a struggle to reach top floor rooms.
5.0 / 10.0
Good location, comfy beds
Wifi was terrible, very weak and kept cutting out.
You’re under the Hilton umbrella which is very much oriented for business people, make sure you have wifi that people can use for work video calls…
8.0 / 10.0
It was convenient, reasonably priced and the rooms were comfortable and spacious.
4.0 / 10.0
It was clean
Heating not working and room smelled badly. Some staff not at all friendly and not even a good morning. Shower didn’t work well and sink didn’t drain well. No bottled water in the room.
10.0 / 10.0
All very good no
9.0 / 10.0
There was a good selection of food varieties available for breakfast.
8.0 / 10.0
The breakfast, the friendly and helpfulness of the staff. The bar area is a nice place to relax in the evening and the meal we ate was fine.
The parking being so far away from reception.
6.0 / 10.0
Gym and leisure facilities were much better than expected. Prebooked dinner was great value for money
Room smelt of old smoke and mildew. Bed wasn’t particularly comfortable and the sheets were scratchy. No standalone shower.
7.0 / 10.0
All staff and food in the bar.
No lift for people with mobility issues except one that only takes you down to the restaurant from the ground floor rooms.
7.0 / 10.0
Finding a pair of mens inside out boxer shorts tucked in under the mattress but sticking out side of bed ,how the cleaners didn't spot this is unbelievable
6.0 / 10.0
Was a lovely area with great facilities
Room had a vent full of dust blowing everywhere and the tv wasn’t a smart tv
9.0 / 10.0
Excellent breakfast
Nothing
7.0 / 10.0
Breakfast was all good and manh choices for food
Issues in the toilet, when we make a shower water will go out on the floor making all wet , toilet level was to high and a suspended toilet make noise when you sit on it don't know if noise can be heard from other room , I felt like will break under my self .bad idea to do them like that.
Dinner food was over cooked that's bad 👎 and no water in the room, or a fridge .
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at DoubleTree by Hilton Cheltenham-Cotswolds. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at DoubleTree by Hilton Cheltenham-Cotswolds. Enjoy the water!
Is DoubleTree by Hilton Cheltenham-Cotswolds pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at DoubleTree by Hilton Cheltenham-Cotswolds?
We found 32 amenities for this rental. This includes business facilities, golf course (within 2 mi), free wifi/internet, free parking, and pool.
