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Quality Inn & Suites University Area

Reception

Exterior

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Kitchenette | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Kitchenette | Private kitchen | Fridge, coffee/tea maker, coffee grinder, ice maker

5.6

(401 Ratings)

"We read some of the reviews and we did not have the same experience. Our room was clean and the breakfast was great. I had Belgium waffles and my husband had biscuits and gravy. Did hear one person..."

Richard

Don't miss out! Price and availability may change

5.6 / 10.0

Hotel in Muncie, IN

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

About this hotel

Hotel with 15 indoor swimming pools, 4-minute walk to Ball State University
This hotel features 15 indoor pools, a fitness center, and a hot tub. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, conference space, and a children's pool are onsite.
Quality Inn & Suites University Area offers 87 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

15 indoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

Guests under 15 years old are not allowed in the fitness facility or hot tub.

Amenities at Quality Inn & Suites University Area

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Free parking

Map of Muncie, IN

city location on map

Nearby attractions

Mounds State Park

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

5.6

(401 Ratings)

"We read some of the reviews and we did not have the same experience. Our room was clean and the breakfast was great. I had Belgium waffles and my husband had biscuits and gravy. Did hear one person..."

Richard

Don't miss out! Price and availability may change

$$$$

5.6 / 10.0

Hotel in Muncie, IN

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Map of Muncie, IN

city location on map

Nearby attractions

Mounds State Park

Available Rooms

About this hotel

Hotel with 15 indoor swimming pools, 4-minute walk to Ball State University
This hotel features 15 indoor pools, a fitness center, and a hot tub. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, conference space, and a children's pool are onsite.
Quality Inn & Suites University Area offers 87 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

15 indoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

Guests under 15 years old are not allowed in the fitness facility or hot tub.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

5.6 / 10.0

(401 Ratings)

5.0 / 10.0

The staff was very good. There was an issue with the first room. We went back to the desk and talked to Steve about it. he gave us a different room. before he gave us the room he made sure the room was in good shape. If we make it back to the area we would stay there again. thanks again Steve for going beyond taking care of us.

1.0 / 10.0

We did not stay at the hotel, it is in very bad shape, we cant believe that its open for business, it is in serious construction phase. The manager said that we would receive a full refund and we have not received it yet. The account numer is

2.0 / 10.0

Not the best hotel to stay at! Advertises that they had breakfast but then didn't serve any. same with the pool says they have one but was closed. Doing work on the roof late at night and had to listen to hammering. Person at the counter was rude. There was one that was very helpful

4.0 / 10.0

When I stayed, it was under renovation, so the facility was not in excellent condition. Maybe the facility will improve after the renovation. The excellent staff made up for it though. They were very friendly and accommodating. I will give this a shot again though. Hopefully it will be a different experience when the construction is completed.

3.0 / 10.0

It was great to have the maid come and empty trash etc. it was quiet. Disappointed in having no breakfast as advertised.

1.0 / 10.0

Absolutely shocked to show up and see that the property was NOTHING like photographed on the website. Also, "construction" supposedly being done in the breakfast area AND pool area, so no breakfast, no added amedities were offered. Woke up to banging in the room next door AND the room above at 7am! Electric tape holding things together, clothesline clips were holding the curtain on the rod. A 3 inch gap under every room door. No other lock on the door other than the one on the door handle. I was there with my daughter for orientation at BSU, i didnt feel safe at all. Not a bad area at all, so i guess i expected to atleast see what i saw on the website. If i could have canceled i would have. I would never recommend or even come back!

6.0 / 10.0

Room had holes in the walls and bathroom. No breakfast. Price was high

2.0 / 10.0

The new owners have had this property for two months as of April 25, 2025 & they’re remodeling it. That’s nice but their rooms are not yet. Upon checking in, they informed me the pool & breakfast area are still under renovation so those aren’t available (they did say we could go to the Baymount next door for breakfast). So understandable. The first room was hot, stuffy, and smelled musty. Cobwebs were along the ceiling above the beds, paint scraped off the walls, and the air conditioner didn’t work. The second room had a large spot of water damage on the ceiling & mold growing in it. The water damage on the ceiling of the 3rd room was worse than the second. The gentleman at the front desk was very nice & gave me a full refund & we stayed somewhere else that night. It has potential, but right now is not a good place to stay.

2.0 / 10.0

Kitchen and pool were closed for remodeling, so no breakfast, and hotel refused discount. Room was what I would expect from a 3 star hotel. Clean, but run down. Very thin sheets and towels. Non-smoking room smelled of cigarette smoke and cleaning agent. Several customers parked in parking lot and playing loud music - hotel did nothing.

2.0 / 10.0

The room was in poor shape with holes punched in the walls and broken furniture The staff was rude and the entire hotel was filthy. I would not let my dog stay here. Gross!!

1.0 / 10.0

This place is terrible. The worst hotel we have ever stayed at.

3.0 / 10.0

Front desk person very nice. That the bice part. Hotel is dirty, holes in drapes and walls. Mattress was nasty and the vents on heater and bathroom so dirty I hated to turn on.

4.0 / 10.0

A lot of dead roaches on the room.

5.0 / 10.0

I stayed before my shift at the local hospital, and was able to check in early in order to make it to my shift on time. The front desk person was very helpful and did not charge me an extra fee! Will be rebooking again before my next shift !

4.0 / 10.0

They didn’t have the correct room ready. We tried multiple other rooms, but none had what we needed. Staff member was helpful but not trained well. No breakfast available. Pool unavailable. Rooms and lobby all had strong smells

4.0 / 10.0

Room wasn't what I wanted, even after looking at multiple different ones. No breakfast offered, the pool was closed, machines in fitness room didn't work.

10.0 / 10.0

We read some of the reviews and we did not have the same experience. Our room was clean and the breakfast was great. I had Belgium waffles and my husband had biscuits and gravy. Did hear one person complaining about the cleanliness of their room.

4.0 / 10.0

The staff

8.0 / 10.0

All

1.0 / 10.0

Very dirty and had a nasty smell.

1.0 / 10.0

The room was ok, breakfast was a joke, coffee was cold, no bannas, no eggs, waffle, no syrup, cancled early, cant get a refund from hotel.com, says no refund. Won't go back.

10.0 / 10.0

People often leave reviews when things are all bad. But I will do one for them being amazing. My family and I was stuck here until our house was ready and being new to this state we were upset about it. From the moment we walked into the doors until the moment we left everyone on the staff went above and beyond and I do mean everyone! The housekeeping lady who was so sweet. The property managers everyone was kind. Even the other people at the hotel. We felt welcome and comfortable and I just wanted to tell all of the people at this establishment that your staff is AMAZING!

6.0 / 10.0

Not an awful stay overall, but we noticed trash in our room when we entered as well as a few dirty or non-functional appliances. Litter containers outside of the doors for cigarettes is not the best look. Investing in actual products for cigarettes would be a worthy investment. The staff shall also ensure that the entirety of the room is clean. Unsure of the staffing levels but a revamped staff or management to better increase morale could additionally be a good investment.

2.0 / 10.0

Our first room was very musty. The staff kindly gave us another room, which was better but had been a smoking room at one time. Everything felt grungy - unvaccumed, stains on bedding, stains all over the carpet, ceiling paint peeling, empty vending machines, no coffee…. We usually pick a budget hotel, but have never had one that felt this dirty. We bought Febreze and sprayed clothes after we left.

1.0 / 10.0

When I booked my trip to Muncie for 2 nights with my 7 year-old son, I had options and chose this hotel. Good location, good photos, I’ve stayed at a Quality Inn before, all good. It was terrible, especially at the price charged per night. Pretty dingy, smelly, outdated overall. The remote control had leftovers of the body fluids of the past 10 guests. There is no breakfast to speak of. Pics show hot trays for eggs and bacon, all you get is a granola bar and watered down juice. We brought our bread, luckily, but they had no butter and I had to beg for jam. The toaster doesn’t work. Instead of bfast, we thought we’d go to the pool before our 4-hour ride home, but our room key didn’t open the door. The guy at the front desk couldn’t help, said to wait for the cleaning crew to show up. We didn’t have 90 min to waste. Positive: comfy beds and quiet room, we slept well.

1.0 / 10.0

When I booked my trip to Muncie for 2 nights with my 7 year-old son, I had options and chose this hotel. Good location, good photos, I’ve stayed at a Quality Inn before, all good. It was terrible, especially for $103 + tax per night. Pretty dingy, smelly, outdated overall. The remote control had leftovers of the body fluids of the past 10 guests. There is no breakfast to speak of. Pics show hot trays for eggs and bacon, all you get is a granola bar and watered down juice. We brought our bread, luckily, but they had no butter and I had to beg for jam. The toaster doesn’t work. Instead of bfast, we thought we’d go to the pool before our 4-hour ride home, but our room key didn’t open the door. The guy at the front desk couldn’t help, said to wait for the cleaning crew to show up. We didn’t have 90 min to waste. Positive: comfy beds and quiet room, we slept well.

2.0 / 10.0

It was extremely dirty and despite the price being resonable for a typical hotel stay, I consider it WAY overpriced for such unsanitary facility. There is No way they are cleared to serve food in that place. How are they allowed to do business! We left and were not offered a refund. Didn't care! Absolutely disgusting!

4.0 / 10.0

Customer service was great. The room was clean, but a little humid. I think the AC unit was alil to big, so it cooled the room fast but didnt condition the room, so it was left a little humid still. Otherwise good.

6.0 / 10.0

Air conditioner in room very noisy

6.0 / 10.0

I got a room and the air conditioner was not working. There was a writing pen on the floor and the shower was not clean - they did move me to another room, but I had already unpacked everything so I had to repack again and move

1.0 / 10.0

Not the greatest. Terribly dated. First room door don’t work. Second room was dirty. Had to wait on housekeeping - apparently someone died there the day prior? Y’all stay somewhere else.

3.0 / 10.0

I was very upset because I filtered that I wanted a pool and yes, they did have a pool, but it was clearly not functioning yet and that’s the whole reason I had rented the room And I could’ve stayed a whole lot closer to where I needed to be like 45 minutes closer if I knew there wasn’t going to be a pool

1.0 / 10.0

We are Senior Citizens after driving 4hrs to Muncie after checking in there were only 3 Towels in our room The 3 towels (1shave 1face 1floormat) were DINGY & DIRTY!!! My Wife & I Couldn’t/ Wouldn’t Shower Before My Best Friends Funeral NASTY! after driving 4hrs to get there Because We Were PROMISED FRESH TOWELS 1st Thing the next day That We NEVER RECEIVED When We Arrived Therefore NO SHOWERS!!!! NASTY I guess we were lucky that there was someone at the front desk when we arrived after that there was No One there until the next day at Checkout Time HORRIBLE STAY!!! We DESERVE A REFUND!

2.0 / 10.0

Staff not present! People having to supply their own pillows and sheets from walmart. Not given towels or room cleaning over two night stay. No bowls or plates for "breakfast" , only given waffle mix and waffle maker, cheap oatmeal creme pies and cheep pastry from gas stations, no other food. All guests were very vocal at their disgust, throwing door keys to unoccupies front desk and leaving the premises very dissatisfied. Gives quality Inn a very bad name!!!!

2.0 / 10.0

We checked in at 9pm and the front desk had to check to see if the room had been cleaned. She had to get towels for as there were not enough in the room. The room was damp and musty. I killed an inch-long centipede crawling along the walls. The paint on the ceiling above the shower was cracked and falling into the tub. At no point during our stay did I see maid service anywhere in the hotel. I had to request towels each day and used towels were never removed from the room during our stay. The common eating area was always dark with all the chairs put up onto the tables. Both ice machines were out of service. It was a terrible stay--do not book rooms here.

2.0 / 10.0

Never anyone at the front desk. Sign posted with a number to call but nobody ever answered. Waited 10 mins for someone to check me in. Carpet in room was filthy and room smelled very dirty. Place looks nice on the outside but inside is a different story.

3.0 / 10.0

The continental breakfast was sorely lacking. The options were 3 cereals, little debbie honey buns and oatmeal pies. A chewy chocolate chip granola bar or a peanut butter version. No protein. No eggs. No bacon or sausage. Also, the men's toilet on the hall was ripe from someone's mishap that went uncleaned the 2 nights we were there.

1.0 / 10.0

We reserved a non-smoking room and after waiting 30 minutes to clean a room we were given a room that reeked of smoke. We were told this was the only room available even though the parking lot was half full. We left and now have to fight for a refund.

4.0 / 10.0

It had a very sketchy, runned down feel. Our room smelled musty. The place has very poor maintenance throughout. Old furniture, peeling paint, stained carpeting. Very unpleasant experience. Do not recommend.

2.0 / 10.0

Dirty, worn out. unprofessional and not true to advertising. Pool was closed and breakfast was almost nothing. Had to switch rooms twice.

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