SpringHill Suites Detroit Southfield

Room had a bothersome odor and the deadbolt was inoperable.

This was the worst hotel I have ever stayed in. Kids ran through the halls all night knocking on doors & running away. Where were the parents?? A lot of foot traffic all night with doors opening & closing all night long. Our thermostat did not work in our room. It kept flipping from heat to A/C…too much for the money I paid. THE GHETTO!! DO NOT BOOK HERE!!

Listed below are a few challenges we encountered. Room: Not properly cleaned. There were stains and unclean food/beverage juice on the area above the microwave. The desk was a little dirty as well. The bedding did not fit well, seemed as if it wanted to come off. Staff: The lady at the front desk was not presentable. I understand she was not feeling well but it was evident she was sleeping in the back area. Her hair was disarrayed. She could use sick days. Guest: Kids were running up and down the hall after 11:00pm. It was my worst hotel experience thus far. This was surprising for the Marriott's name. I understand you are not able to control your guest behavior; however, they should have been put out of the hotel so others could rest. When I called the front desk the lady said they are loud again! So I assume someone else reported it as well. If it's a continued behavior why not have them leave since it's disturbing others.

The room was messy.

A pleasant place to stay. Complimentary hot breakfast. Friendly staff. I would stay here again.

They said that since I arrived Thursday they didn’t come back Friday to clean up. Then water was cold . Some young people stayed there being really loud in the hallways and nothing was done about it. Ridiculous breakfast. Eggs were horrible

Staff tried to tell us Covid restrictions are in place. Not according to CDC. Had to ask for towels. Even though they said Covid restrictions were in place they still had full breakfast buffet Was not a friendly staff nor were they attentive to clients

Room was initially clean. Room service never showed up on evening two. Bed were not made, garbage was not dumped. There were no fresh towels and washcloths. We I called for new towels, I was told I had to come and pick them up. When I went to pick them up I was given a couple of mis-matched sets and told they call me when clean towels came out of the dryer. Of course, I never got the call

Great stay

Very roomy. Breakfast was fresh and hot. Hot tub felt great. The on-site pantry with drinks and snacks is very convenient.

This hotel was horrible from the moment we pulled up. There were people working on cars, and standing around drinking in the parking lot. The location is undergoing a repaint and still at 7:00 pm on a Friday the front was still taped off with tarps that created a maze to enter. Front desk staff was great. He asked if i was checking in and I explained to him that without even seeing the room, that this location doesn't work for me, he asked why and I explained I don't feel safe and shared why. He said he understood and would cancel the reservation with no penalty. They have a lot of investmemt and improvement to make that a reputable location again.

The customer service representative was friendly and answered all our questions, when we checked in. The pool area was nice, clean and refreshing. The breakfast was excellent.

Breakfast was nice and the rooms was good

Very nice and quiet loved the hot tub

The hotel was comfortable and the staff were nice. My issue was with the amount of noise guests were making in the room next to mine, and the slamming of doors at 3: 00 am. It did not make for a restful sleep. One suggestion, can you add a hook to the backside of the restroom door to hang your robe on. Also a privacy slide for the vanity area. Thanks!

They had some kind of construction going on and the machinery was loud. My room was not far from the pool and guests in the pool were loud; kids screaming. It was so loud that when I was on a zoom call speaking they could be heard by the others on the call.

Clean, convenient, beautiful staff, easy parking. Good breakfast

Great staff

I really liked the room

Staff were great very clean facility!

Property was good for the level of accommodation, and the room was nice as well as clean.

It was perfect for what I came for.

The stay itself was great .the room was clean and comfortable. Breakfast was hot and fresh. The person at the front desk got me checked in with no issues. We did have a incident with a drunk person trying to get in our room but the staff took care of that right away, And even compensated me for the inconvenience.

This hotel doesn’t deserve to be called Marriott. I had to switch rooms because the toilet wouldn’t atop running. There was a puddle when I took a shower so I almost fell. Switched rooms. The doors had been taken off the shower and replaced with a shower curtain. I took a shower and the floor was soaking wet. I almost fell again. ABSOLUTELY HORRIBLE

The upgrades are great. The staff is professional

It was ok I had a ok time

Whenever I visit Michigan I always stay at this location.

The hotel is very nice and clean. Although you have to ask for housekeeping, they came in and did great job. I enjoyed my King suite. The bed was soft n comfy. I would've liked a more firm pillow, but that was not a major issue. I had an amazing week there. The hotel is very close to freeways and there's several good restaurants nearby.

The room was much larger than what i expected (very good!)

We stayed at SpringHill Suites in Southfield, MI from May 28–31. Despite being longtime loyal Marriott guests, this was by far our worst hotel experience. On our final night, we were surrounded by large groups of unsupervised guests in neighboring rooms and overhead, creating constant noise well past midnight. Despite reporting the issue to the front desk twice, it was not resolved. One staff member even stated she was alone and couldn’t help, while security stood by without intervening. After 2:00 AM, we were moved to another room. The disturbance continued outdoors, with yelling and shouting late into the night. The next morning, we returned to our original room to pack and encountered evidence of substances and concerning items left in the hallway. The room itself was in poor condition: a tipping mattress, broken phone, faulty bathroom fan, and a poorly placed TV blocking the window. We were also placed in an accessibility room, which was not appropriate for our needs. This experience raised serious concerns about safety, supervision, and maintenance. We do not plan to return and hope the hotel takes meaningful steps to improve.

Too many kids running in the hallway and they played on my door loud the whole weekend

Need do more cleaning in rooms have bad odors in hallways clean carpet or something I had went brought spray and sprayed still smell bad