"Bed was so comfy
Room was so clean
location was so good
air con was on point
Shower nice pressure bath so nice and big and relaxing
Wanted to leave early after 8am on SUNDAY and no one was in the..."
Well priced for this locationPriced under area average
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Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more
About this hotel
Located in Auckland and with Masefield Beach reachable within 1.3 miles, Marsden Viaduct provides concierge services, allergy-free rooms, a terrace, free WiFi and a bar. The property is close to Aotea Centre, Auckland Art Gallery and Aotea Square.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
$$$$
7.9Good
(4,351 Ratings)
"Bed was so comfy
Room was so clean
location was so good
air con was on point
Shower nice pressure bath so nice and big and relaxing
Wanted to leave early after 8am on SUNDAY and no one was in the..."
Located in Auckland and with Masefield Beach reachable within 1.3 miles, Marsden Viaduct provides concierge services, allergy-free rooms, a terrace, free WiFi and a bar. The property is close to Aotea Centre, Auckland Art Gallery and Aotea Square.
Amenities
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Beachfront or waterfront
Family friendly
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
Ratings and reviews
7.9 / 10.0
Good(4,351 Ratings)
100% verified reviews
8.0 / 10.0
Location great, the lack of Marsden Hotel signage and checkin facility was very odd
The hotel had no external signage so not obvious the location. The hotel was within Sofitel building but there are no check in facility on the ground floor and no Marsden signage indicating where to go or who even who to ring. The booking required ringing a number for a staff member to arrange to meet you in by the lift to check in was not expected and very odd.
10.0 / 10.0
Room was so comfy -SOFITEL is a beautiful HOTEL.
Bed was so comfy
Room was so clean
location was so good
air con was on point
Shower nice pressure bath so nice and big and relaxing
Female admin was not very efficient- HAd to wait along time for her to come down from Level 3 to collect me to go up to Marsden office. Got into room and found the TV volume was not working. Called her and she cam and checked TV and She advised TV would be replaced. Waited and got a missed call just befor 5pm. I called back but no answer and no TV.
Wanted to leave early after 8am on SUNDAY and no one was in the MARSDEN office. We left to go and have brekkie and left card in room
8.0 / 10.0
Early Christmas with family
Had a bath
5.0 / 10.0
We won’t stay here again. There are too many other options that are newer, nicer and better value nearby.
Location was wonderful - everything walkable.
The photos (mostly from Sofitel Hotel) didn’t match up with the quality of the room and facilitates so felt a bit misleading. We’ve stayed in hotels within the same vicinity and they were a lot cheaper and more modern. This place feels a bit ‘tired’. Staff didn’t smile, our request for an earlier check-in of 30mins seemed an inconvenience and there were no reasonably priced car parking options offered. Not great value for money.
9.0 / 10.0
Quiet, great location, large balcony, comfy beds, deepest bath tub ever, rainfall shower= great stay
Quiet even though close to the city centre
Extra charges for use of the pool
9.0 / 10.0
Enjoyed a mini break didnt need the view happy with proximity to hasley st and beyobd
Clean big bed comfortable, easy stay, large size room ,
Large deposit seems alot for average traveller maybe weekend rate differes from week days
6.0 / 10.0
I found the check in very odd, had to ring to get to reception! Staff not very caring, I asked for room service, Renee t
The location was great
Was the only room I could get, would’ve preferred a standard room way too expensive and big for one person!
8.0 / 10.0
Enjoyable
Proximity
Nothing
1.0 / 10.0
Back in Auckland but never back to this hotel. AVOID LIKE THE PLAGUE.
Great location, but i rather if you stay in Sofitel.
**Scam**
- Deposit was not returned, even after 2 weeks. Only a bot repeats a message to you saying it has been reversed.
**Grossly Dirty**
- see photos
- Fecal stain left by previous user not cleaned
- Corners not cleaned well. Told them to clean in everyday for the 7 nights im there, but no use. Only towels was changed, but towels may have different colour (i dont dare to use the pale yellowish)
- Left the card as instructed on my bed but it was not made.
- Toilet has no ventilation, it was humid and musty.
- Hairdryer is dusty
**Poor Service**
- Upon checkout, there was marathon and roads was blocked. But they dont care and leave you in the lurch. They dont even inform you during checkout. I have to learn of it when i exited the hotel.
- Need to call them with a local number to fetch you to lvl reception. You are stuck if you dont have a local number.
- Reception is not 24/7. It says 7am to 10pm, but they knock off and close doors by 7pm. Great work life balance!
- No bathroom slippers provided
- They dont push the porter/trolley to your room, they push it to the lift and let you push into the room yourself. Also my luggage dropped when reception was pushing it, but she did not even say sorry.
- You are a 2nd class citizen because the Sofitel staff first ask if you are with Sofitel or Marsden, so they will deprioritise you for food / drink / service / facilities.
8.0 / 10.0
Still had a great stay
Proximity to central Auckland
Finding it!
Didn’t realise it was inside the Sofitel
8.0 / 10.0
Good accomodation
The room was large, the property was conveniently located within the viaduct
We ran out of bathroom supplies within a day and had to ask for more (e.g. toilet paper), the room was muggy without a proper a/c system and we got stuck in the lifts a couple of times where our dads would not read the scanner. The room was clean, large and the staff were helpful when needed
7.0 / 10.0
Okay
Location
Couldn’t get tv to work, toilet didn’t flush properly & could use a bit of a clean. Sink plug also was stuck and had to open with a knife.
Cleanliness around windows was sub par. Could of used a wipe down. No wash clothes available at all either.
7.0 / 10.0
for a one night stay, only there to sleep really, location was perfect for needs + great shower
Great location and 24hr access, only was there to sleep and shower so cant rate much more than a comfortable bed and great shower pressure
Booked a disabled room last minute (didn't matter) walk-in shower was great after being on my feet all day, although the seal on the door needs attention as water leaked out, as the shower pressure is nice and strong- and could be dangerous for someone with mobility issues, as the bath mat was soaked rather quickly.
5.0 / 10.0
Adequate for a business trip.
Location was perfect for our business trip.
WiFi/TV Didnt work, Hot water pressure was poor, lights in bathroom tripped a circuit, bathroom needs a deep clean.
8.0 / 10.0
Wonderful time
I like that it was close to restaurants and water front
10.0 / 10.0
The perfect place for a treat, or for travel!
It was amazing to treat my son and his partner to a romantic night away. The tub was massive, the decor was very tastefully done, the room had excellent temperature control and the facilities were perfect! This will be a family tradition for all of us, what a great place!
I cannot fault anything in the hotel, staff, amenities or services. There was nothing to even pick at, there was no problem with checking in or communication.
7.0 / 10.0
Good value for money
Big room, good facilities
It’s a little dated/tired cosmetically.
9.0 / 10.0
We will be returning
We have a very spacious room with a nice outlook. A lovely big bath, and excellent shower. Very handy to the viaduct. We will definitely be staying here again
8.0 / 10.0
Loved the location and size of the room. Would like to stay again but in a cleaner room.
The location was fantastic, very quiet but handy to the eateries, a metro supermarket and the waterfront. Easy to access the viaduct and facilities there. The room was spacious and a great layout - very comfortable bed and large bathroom and lounge.
We weren't provided with facecloths or bubble bath/soap to use in the large bath. I asked and they was told they don't have any. The shower soap dispenser had the smallest amount in there so naturally we ran out. We had to ask for extra coffee pods as only 4 were provided for a 3 night stay for 2 people - was only given decaf. The only milk provided was two small pods enough for a single coffee. The room wasn't very clean (behind the bedside tables and particularly the bathroom) with marks on the carpet, tiles that needed mopping, marks on the wall around the toilet roll holder, dirty around the toilet. Even a fake finger nail on the carpet in the lounge! For the price, we expected things cleaner and basic requirements available.
7.0 / 10.0
Location and rooms
The room is gorgeous, the bathroom is 🥰 and location is great.
The reception is upstairs and you cant go up until they come down to take you up, takes a while sometimes and then waiting to be seen, reception is small so nowhere to sit and wait (with heavy luggage is annoying lol)
Also there's an outside area but you cant smoke out there, you have to go downstairs (annoying for someone that's smoke alot and late at night 😑)
And paid parking is expensive especially when its first come first serve kind of thing.
8.0 / 10.0
Large room, clean and warm.
Large room reflects advertised photos. Large bathroom. Nice water feature visible from balcony even though we had an internal facing room. Received twin beds as requested. Pleased I read reviews about having to ring Marsden Viaduct reception on arrival who then have to come down and give us access to their rooms within Sofitel. Clean. Warm. Small fridge, jug, tea and coffee (as well as pod coffee machine provided). Free wifi available.
Parking can be stressful having to ring every day to see if there is availability and parking on the street if not. Would be nice to have a teatowel, dish cloth for doing dishes, a microwave and basic room cleaning services if staying more than two days.
7.0 / 10.0
Would deffientely stay again
The place is fantastic nice location and really convenient, our room was so good really was cozy and comfortable. the Sofitel staff were really helpful getting around the hotel late and early hours.
Reception was hard to communicate with on arrival in our room we notice red wine stains on the carpet in-front of the TV in the living area, windows were really dirty from the outside we couldn't enjoy the view of the sky tower,
Called reception a few times during our stay only answered a few times asking if someone could come fix the faucet in the bathroom as it was jammed shut when we first try to use it we couldn't lift it to unblock the water no one came.
7.0 / 10.0
Enjoyable.
Had a car and there wasn’t swipe access to the car park.
8.0 / 10.0
Enjoyable and romantic.
Great views from room, beds were great and staff friendly.
Parking very limited and disappointing especially as booking dot com identifies parking.
Having to pay for parking
7.0 / 10.0
Auckland two day stay
Very good location to the motorway and also strolling around viaduct. The room was large and well set out. Good amenities. Staff were wonderful to deal with .
the rooms are a little tired. Wall paper coming off the wall in places, blinds were not working properly and the shower mixer wouldn't stay up,kept slipping down while showering.
3.0 / 10.0
Nice location but needed pest control
The location
I was a bit embarrassed when my guest arrived because there were two cockroaches, one had crawled around the wall towards the bathroom and the other was on the bench near the fridge. Thankfully he killed them for me with a tissue. When we opened the fridge compartment, there were two more that ran back behind the fridge so I assumed there were more back there. I did notify the receptionist when I checked out and that the two cockroaches we found were still in the rubbish bin inside the tissue. She said she would let housekeeping know. A bit upsetting considering it was a suite and not a normal room. Otherwise I enjoyed the location, close to everything.
8.0 / 10.0
Best value for money with comfortable spacious rooms
Size, location & bath
No body lotion or soap in shower or bath Bombs
8.0 / 10.0
Location and comfort perfect for our needs while in Auckland
Breakfast in house downstairs great on first morning - went offsite second morning
Handy to dining (viaduct harbour) and shopping (commercial bay)
No real issues
8.0 / 10.0
Great location and lovely room
Location was great
8.0 / 10.0
A lovely location, with spacious rooms.
Great location, nice and central with great access to the water front and city. Nice views from the room and very well appointed.
There was a strange arrangement with the carpark access requiring a member of staff to open the exit gates on entering and exiting. I’m sure a better arrangement with the other hotel could be achieved using the intercom system.
10.0 / 10.0
So impressed with the reception
Well located
Five star
10.0 / 10.0
Always enjoy staying here
Love the bed , really comfortable and easy check in and check out .
Nothing
8.0 / 10.0
Great location and it was a comfortable night's stay
Location, comfortable bed, clean, big toilet
The carpet looks old and has stains. There were dental set, bottles of water and lotion which were not provided on my next stay. And I had the marina view on my first stay too, so it's a bit inconsistent.
7.0 / 10.0
Great location, super value
Super handy for work and anything in the Viaduct
8.0 / 10.0
Excellent stay
Location
Location
8.0 / 10.0
Sofitel on a budget. Awesome!
Great location and very comfortable.
Bathroom had an odd smell. Stale smell.
10.0 / 10.0
A hidden gem in the Wynyard Quarter at a very good price.
Large, spacious and luxurious room. Great location and quiet.
As it is located in the same building as the Sofitel, I’m guessing that, our room (523), was either an ex-Sofitel room or a way for Sofitel to sell rooms at a discounted rate via Marsden so the prices doesn’t ‘damage’ the Sofitel brand.
All in all, a beautiful room at a bargain rate. Winner!
Room was warm so we just opened the door to the deck. Couldn’t see how to adjust the aircon down.
8.0 / 10.0
Thought the room was excellent but reception processess confusing.
Had breakfast in the cafe and it was very good.
My only criticisms:
- arrival was confusing, lack of labelling, weird reception, .....
- there were no facecloths in the bathroom
- not enough milk in the rooms for avid tea drinkers and no access to after hours reception to ask for more or to use the snack machine which was locked up
5.0 / 10.0
Acceptable accommodation
Staff are helpful & friendly.
Sky tv not working. Moved room & couldn’t get it working in second room either.
FAQs
Is parking included with this hotel?
Yes, parking is listed as an amenity at Marsden Viaduct. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Marsden Viaduct pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Marsden Viaduct?
We found 11 amenities for this rental. This includes air conditioner, kitchen or kitchenette, internet / wifi, smoking allowed, and parking.
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